2012 Conference Education Materials

World Conference and Club Business Expo
February 24-28, 2012
New Orleans, LA

this could be The One  

 Saturday, February 25 - 7:00 a.m. – 8:30 a.m.  
1207   Lights! Camera! Award Winning Member Service! – How to Deliver Blockbuster Service at Your Club!  James Cronk
1208    Social Media & Human Resources - A Dangerous Pair or Essential Duo for a Club?   Debby Cannon, Ph.D.
1209   Turning Healthy Trends Into Healthy Profits   Pamela Smith
1210   New Trends Affecting Strategic Planning for Private Clubs   William P. McMahon Sr.
1211   Spa & Fitness Trends and How Wellness Can Impact Your Club Business   Karen Sullivan
Saturday, February 25 - 8:45 a.m. – 10:15 a.m.   
1212   Amplify Your Attitude - Attitude Rules for Club Managers: Be a Better Club Manager by Being More Stress Resistant   Vincent Ivan Phipps
1213   Talent Management: Hire Well, Keep the Best, Motivate the Rest Gary Schwantz, Ph.D.
1214   Coloring Outside the Lines…Creating the Ideal Member Experience   Jeff Tobe
1215   Improving Your Club's Safety & Security   Mitchell Fenton
 Saturday, February 25 - 8:45 a.m. – 11:45 a.m. 
1216   Developing & Facilitating a Successful Youth Program From Scratch  Andrea L. Curthoys
Saturday, February 25 - 10:15 a.m. – 11:45 a.m. STUDENT 
1217   What? I’m a Brand?   Gary Hernbroth
  Saturday, February 25 - 10:30 a.m. – 12:00 noon 
1218   De-Stress for Success: Managing Stress to Promote Work/Life Balance & Restore the Joy of Living  Barry Maher
1219   Meeting and Exceeding Member Expectations   Linda Lipsky
1220   Sustainable Practices From the Superintendent and General Manager's Perspective   John R. Sullivan Jr., CCM
1221   New Member Orientations – Premier Club Services Signature Item Education Session   Heidi Voss
 Saturday, February 25 - 1:00 p.m. – 2:30 p.m. 
1222   Amplify Your Presentations - Improve Professional Presentations & Public Speaking (AA, BB) Vincent Ivan Phipps
1223   Personal Branding: It's the World's Window Into Your Working Soul   Gary Hernbroth
1224   Welcoming Members & Guests with Food Allergies  Eleanor Garrow
1225   Squaring the Match: Club Equality in the 21st Century   Christopher Todd
 Saturday, February 25 - 1:00 p.m. – 4:00 p.m. 
1226   World Class Ideas From 2011 CMAA Conference   Richard M. Kopplin
 Saturday, February 25 - 2:00 p.m. – 3:30 p.m. STUDENT 
1227   Fitness as a Business  Karen Sullivan
 Saturday, February 25 - 2:45 p.m. – 4:15 p.m. 
1228   Why the Taste of Fine Wine Tends to Sour in the Mouth  Gregory J. Patterson
1229   The Hard Truth About Soft Skills Lawrence Helms, Ph.D.
1230   The Personal Credibility Factor: Being the Leader People Believe In  Sandra Allgeier
1231   Master Club Manager Update (MCM brochure handed out at session)  Jack Ninemeier, Ph.D.
1232   Each Club Needs a ‘Rainmaker’ – Leveraging the PGA Professional to Drive Revenue  Ian James
 Sunday, February 26 - 10:30 p.m. – 12:00 noon STUDENT 
1235   Slicing Through the Noise: Powerful Communication for Leadership and Professional Success   Barry Maher
 Sunday, February 26 - 3:00 p.m. – 4:30 p.m. STUDENT 
1236   The Answer Is Always Yes (or at Least Not No) - Defining the Best of Club Service J. Brent Tartamella, CCM, CCE
  Sunday, February 26 - 3:30 p.m. – 5:00 p.m. 
1237   Benefiting From the Power of Shared Knowledge: Best Practices in Benchmarking  Ray Cronin
1238   Food & Beverage Trends Nelson Lafayette
1239   Private Social Networks: Why Your Club Needs One & How to Get Started  Courtney Shelton Hunt, Ph.D.
1240   Certification Update  Sharon Means
1241   Quality Writing Means Quality Business   Lisa Carroll
 Sunday, February 26 - 5:15 p.m. – 6:45 p.m. 
1242   Successfully Managing Your Club's Fiduciary Responsibilities  Thomas Case
1243   The Benefits of Tennis: For Your Members, Your Club & Your Community  Jolyn de Boer
1244   Avoiding Burn-Out & Staying Buzzed Til You're Old and Geeky  Gregory J. Patterson
1245   Lowering the Cost of Doing Business: Introducing Agility and Club DNA Jeff Magoon
1246   Club of the Future Winners Richard M. Kopplin
 Monday, February 27 - 8:00 a.m. – 9:30 a.m. 
1247   General Education Session Joseph Michelli
 Monday, February 27 - 3:00 p.m. – 4:30 p.m. 
1257   CEO Update James B. Singerling, CCM
1249   Strategic Planning From the Club Managers Perspective  John R. Sullivan Jr., CCM
1250   He's a Bully Charlie Brown: How to Recognize & Prevent Workplace Bullying (AA, BB, CC & DD) Wendy Harkness
1251   Growing Golf: Strategies to Attract New Golfers & Keep the Ones You Have  Trillium Sellers
1252   Club Legal & Finance Roundtable Kevin Reilly, CPA
 Monday, February 27 - 4:45 p.m. – 6:15 p.m. 
1253   The Club of the Future Richard M. Kopplin
1254   Mitigating Audit Risks & Maximizing Opportunities with Your Employee Benefits  Louis LiBrandi
1255   Maximizing Retail Sales with Dollar per Round  Tracy Moffatt
1256   Running Your Club Like a Business…What It Really Means  Phillip Newman, CPA
1248   What Happens in Washington Doesn't Stay in Washington  Brad Steele and
Melissa Low
 Tuesday, February 28 - 7:00 a.m. – 8:30 a.m. 
1258   Continuous Improvements That Members Want  Jim Paluch
1259   Increasing Your Leadership Power to New Levels of Excellence  Jerry Teplitz, Ph.D.
1260   Walking In Her Shoes: Strategies to Attract More Women Members in Private Clubs (addl. articles) Kathy O'Neal
1261   Winning in the War for Talent: 15 Proven Cost Saving Ideas That Attract, Retain & Motivate Employees  Robert B. Jones
1262   City Club Roundtable Peter M. Homberg, CCM
Tuesday, February 28 - 8:45 a.m. – 10:15 a.m.  
1263   Legal Compliance for Clubs  Stephen C. Barth, JD
1264   Going From Good to Great: How Clubs Survived in the World of Food & Beverage Michael Holtzman
1265   Preparing for Your Future: Trends Affecting the Private Club Community  Frank Vain
1266   Yacht Club Roundtable John R. Sullivan Jr., CCM
 Tuesday, February 28 - 8:45 a.m. – 11:45 a.m. 
1267   The Character of Leadership  Sandra Shelton
 Tuesday, February 28 - 10:30 a.m. – 12:00 noon 
1268   Come Alive Outside  Jim Paluch
1269   Best Practices in Facilities Management: Creating an Environment of Operational Excellence  Kit Tuveson
1270   Club Compliance With the Americans With Disabilities Act  Robert Lannan
1271   Jewish Club Roundtables Mitchell S. Platt, CCM, CCE
 Tuesday, February 28 - 2:15 p.m. – 3:45 p.m. 
1272   I've Got a Secret...Don't Bet On It!  Arch Stokes
1273   Get Over Yourself...Somebody's Waiting on You  Jennifer Beckham
1274   Setting the Story Straight: Food & Beverage Economic Realities  Phillip Newman, CPA
1275   Social Media & the Club: Privacy, Policy and Promotion: Integrating New Media With Club Traditions  Beth Brodovsky
1276   HOA Roundtable  Kurt D. Kuebler, CCM
    Speaker Contact List