According to Department of Labor (DOL), nearly two million American workers report having been victims of workplace violence each year. Employees who work alone or in isolated areas; provide services and care; or work where alcohol are more likely to be subject to violence. Additionally, time of day and location of work is important to those who work alone or in small groups.
Unfortunately, the club industry is not immune to this. Think of your golf course maintenance employees, closing bartenders and wait staff or early morning kitchen staff who enter or exit the club in darkness.
Does your club have a zero-tolerance policy toward workplace violence? What about training for employees?
Here is a sample club policy from CMAA’s Club Employee Handbook:
WORKPLACE VIOLENCE OR HARASSMENT
The Club will not tolerate any threats of violence or harm by one employee toward a member, guest, invitee or co-worker. Any such threats will be taken seriously and dealt with accordingly. Any employee who harasses another employee or engages in harassing or threatening behavior is subject to immediate dismissal. Any acts of threatening behavior, fighting, pushing, shoving, attacking or bullying will be considered violations of this policy. If necessary and appropriate, the Club may contact local authorities and file a criminal report.
If you have been threatened or believe that someone may engage in a violent act here at the Club, please notify management at once. If you notice or see any behavior that concerns you, or if you feel like an act of violence may be committed, you should report it immediately. No weapons of any description are allowed on Club property. Do not bring any type of weapon onto Club property, on your person or in your vehicle or belongings. This policy applies whether you have a permit or license to possess and carry a weapon or not.
Any violations of this policy will result in disciplinary action up to, and including, termination from employment.
Take this opportunity to make sure your policies are up to date, and your employees are comfortable with your policies and how to respond if violence occurs at your club. Check out these training resources available through OSHA and CMAA University.