2008 CMAA Conference
Education Proceedings eManual
Table of Contents
All files are PDFs unless otherwise noted
Student Sessions
|
| Friday, February 1, 2008 – 4:00 - 5:30 p.m. |
| 8017 |
The Perfect Team
No materials submitted for this session |
Richard Kopplin |
8017 |
| 8087 |
Stuff Happens … Will Your Insurance Cover It?
Additional Handout |
Suzan Charlton |
8087 pdf |
| 8018 |
Performance Management – Achieving Results Through People
Personal Learning Journal | Theory X / Y Supplemental Materials |
Ronnie Malcolm |
8018 pdf |
| 8019 |
Membership Logic – What You Really Need to Know |
Richard Coyne |
8019 pdf |
| 8048 |
Budgeting Food & Beverage Cost Volume & Profit Analysis for the Private Club
Speaker will provide materials at the session |
Michael Holtzman |
8048 |
| Saturday, February 2, 2008 – 2:30 - 4:00 p.m. |
| 8024 |
The Best Golf Course Superintendent for Your Club |
Lyne Tumlinson |
8024 pdf |
| 8025 |
Tax and Financial Trends in Country Clubs |
Kevin Reilly, CPA |
8025 |
| 8026 |
The Psychology of Menu Design: How to Turn Your Club’s Menu Into Marketing and Cost Control Tools
Great American Menu | Menu Psychology
Nick Tuck | Menu Analysis
Menu Sales Mix Analysis
|
Dave Pavesic, Ph.D. |
8026 pdf |
| 8027 |
Member Retention: Superglue Part II |
Kathy O'Neal |
8027 pdf |
| 8028 |
Club Technology Mythbusters |
William Boothe |
8028 pdf |
| Saturday, February 2, 2008 – 4:30 - 6:00 p.m. |
| 8029 |
Architect & Manager Panel: The Golf Course Renovation Decision Making Process
No materials submitted for this session |
ASGCA |
8029 |
| 8030 |
The Role of the Modern Manager
Personal Learning Journal | Empowerment |
Supplemental Materials docs |
Ronnie Malcolm |
8030 |
| 8031 |
Seven Costly Hiring Mistakes Made by Club Managers |
Scott Samuels |
8031 pdf |
| 8032 |
Effectively Leading Your Club Strategically |
Tarun Kapoor, CHE, CHA |
8032 pdf |
| 8033 |
Turning PAR Merchandising into an ACE |
Beth Ann Riecke |
8033 pdf |
| Sunday, February 3, 2008 – 8:00 - 9:30 a.m. |
| 8034 |
Bring the Family Back to the Club
No materials submitted for this session
|
Neil Werner |
8034 |
| 8035 |
Mastering the Art of the Five-Year Capital Project
Speaker will provide materials at the session |
Beth Thiel |
8035 |
| 8036 |
Golf Etiquette: Social & Cultural Issues |
Paul Miller, Ph.D. &
Kevin Fish |
8036 pdf |
| Sunday, February 3, 2008 – 8:00 - 11:00 a.m. (3 hour session) |
| 8037 |
The Quality Performance Club Audit |
Debby Cannon, Ph.D. |
8037 pdf |
| 8038 |
Turf Talk for the General Manager |
Kevin Frank, Ph.D. |
8038 pdf |
| Sunday, February 3, 2008 – 10:00 - 11:30 a.m. |
| 8039 |
From Cradle to Grave – A Club Manager’s Guide to the New Audit Standards |
Phillip Newman & Tammy Tassitano |
8039 pdf |
| 8040 |
Rules of Golf
Rules of Golf History | First Rules of Golf
Rules Change Process | Utilizing the Rule Book
BMI Rules of Golf Test | CMAA Rules Test
|
Don Cook |
8040 pdf |
| 8041 |
Employer Handbook for Clubs
No materials submitted for this session |
David Schreiber (Moderator), Shawn Lillie, Suzan Charlton, Scott Samuels and Philip Keating |
8041 |
| 8042 |
Outlook for the Club Industry: Facing Challenges and Opportunities |
Douglas Howe |
8042 |
| 8043 |
Women in Leadership: It’s Not a Glass Ceiling, It’s a Sticky Floor |
Rebecca Shambaugh |
8043 pdf |
| 8044 |
City Club Roundtable
There are no handouts for this session |
Jonathan F. McCabe, CCM & Jeffrey McFadden, CCM |
8044 |
| Sunday, February 3, 2008 – 12:30 - 3:30 p.m. (3 hour session) |
| 8045 |
The Role of the Leader in Creating and Sustaining a Culture of Service Excellence |
Theo Gilbert-Jamison |
8045 pdf |
| 8046 |
21st Century Leadership … Moving Right |
Craig Venard |
8046 doc |
| Sunday, February 3, 2008 – 12:30 - 2:00 p.m. |
| 8047 |
The Club Governance Model
New Direction CM article |
Fredric Laughlin |
8047 pdf |
| 8020 |
Catering to Your Members – Providing the Best in Service & Value |
Kevin Brant |
8020 pdf |
| 8049 |
Surviving the Next Stock Market Boom or Bust … Is Your Club Ready? |
Nico March |
8049 doc |
| 8050 |
Club Financial Roundtable |
Kevin Reilly, CPA |
8050 pdf |
| 8051 |
Golf Tournaments
No materials submitted for this session |
Niall Flanagan |
8051 |
| Sunday, February 3, 2008 – 2:15 - 3:45 p.m. |
| 8052 |
|
Chris C. Hunkler |
8052 pdf |
| 8053 |
|
Charles M. Carroll, CEC |
8053 |
| 8054 |
And the Survey Says … The Results of the 2007 By-Laws Trends Survey |
Gary A. Hamilton, J.D. |
8054 pdf |
| 8055 |
|
Heidi Voss |
8055 pdf |
| Sunday, February 3, 2008 – 4:00 - 5:30 p.m. |
| 8056 |
Managing the Experience: Learning to Manage Things and Lead People |
Michael Corcoran |
8056 doc |
| 8057 |
Report on Club Management Tenure: Statistics & Club Manager Feedback |
Michael Robinson, Ph.D., MCM |
8057 doc
|
| 8058 |
|
|
8058 |
| 8059 |
Results of the 2007 Survey on Governance
Additional Handout xls |
|
8059 pdf |
| 8060 |
Perils of Utilizing the Products and Services of Members
No materials submitted for this session |
Mark Anesh |
8060 |
| Monday, February 4, 2008 – 7:00 - 10:00 a.m. (3 hour session) |
| 8061 |
Creating and Sustaining an Energized and Engaged Workplace
Pre-test | Post-test |
James Westrick |
8061 pdf |
| 8062 |
Leading at the Speed of Trust |
Dottie Gandy |
8062 pdf |
| Monday, February 4, 2008 – 7:00 - 8:30 a.m. |
| 8063 |
|
Joe Perdue, CCM, CHE, David McCabe &
Sharon Means |
8063 pdf |
| 8064 |
So You Got That Great Club Management Job - How do You Stay and Flourish for as Long as You Want? |
Norman J. Spitzig Jr., MCM & Jay DiPietro, CCM |
8064 doc |
| 8065 |
Menu Engineering: How to Meet Members’ Expectations |
Paul M. Hadreas |
8065 pdf |
| Monday, February 4, 2008 – 8:45 - 10:15 a.m. |
| 8066 |
Designing & Equipping the 21st Century Fitness Center for a Private Club
No materials submitted for this session |
Stephen Tharrett |
8066 |
| 8067 |
Trends in Balance Sheet Financial Analysis |
Raymond Schmidgall, Ph.D. |
8067 pdf |
| 8068 |
Weather Risk Management for Club Managers |
Jan Dutton, Ph.D. |
8068 pdf |
| 8069 |
Four Disciplines of Execution
No materials submitted for this session |
Chris McChesney |
8069 |
| 8070 |
Jewish Club Roundtable
There are no handouts for this session |
Mitchell S. Platt, CCM |
8070 |
| Monday, February 4, 2008 – 10:30 a.m. - 12:00 noon |
| 8071 |
Emotional Intelligence |
Ronald F. Cichy, Ph.D. & Jim Singerling, CCM, CEC |
8071 pdf |
| 8072 |
Introduction to OSHA for Small Business
There are no handouts for this session |
Joan Spencer |
8072 |
| 8073 |
Immigration: Get the Workers You Need and Stay Out of Trouble
Additional Handout |
David Whitlock |
8073 pdf |
| 8074 |
Luxury Begins with Customer Service |
Andreas Stangenberg |
8074 pdf |
| 8075 |
Member Retention for the 21st Century Private Club |
Steve Graves |
8075 doc |
| Monday, February 4, 2008 – 2:30 - 4:00 p.m. |
| 8076 |
Club Security: Protect Your Members
Homeland Security | Background Checks |
Bryan Palma |
8076 |
| 8077 |
Why Your Kitchen Can’t Make a Profit Like They Do at McDonald's |
Gregg Patterson |
8077 doc |
| 8078 |
Fair Labor Standards Act Application to the Country Club Industry
There are no handouts for this session |
|
8078 |
| 8079 |
Master Club Manager Update
Speaker will have materials at session |
Jack Ninemeier, Ph.D. |
8079 |
| 8080 |
|
Tom Daglis |
8080 |
| 8081 |
|
Jason Koenigsfeld, Ph.D. |
8081 pdf |
| Tuesday, February 5, 2008 – 7:00 - 8:30 a.m. |
| 8082 |
Using the Weekly Senior Staff Meeting and the Monthly All Staff Meeting as Team Building Tools
Tactics | Agenda |
Gregg Patterson |
8082 doc |
| 8083 |
|
Whitney Reid |
8083 pdf |
| 8084 |
It’s All About Golf |
Mitchell L. Stump, CPA, PA |
8084 pdf |
| 8085 |
Strengthening Your Club Governance
Additional Handout |
John R. Kinner, CCM |
8085 |
Student Education Sessions |
| Friday, February 1, 2008 – 10:15 - 11:45 a.m. |
| 8015 |
Builders and Destroyers |
Jim Paluch |
8015 pdf |
| Friday, February 1, 2008 – 3:00 - 4:30 p.m. |
| 8016 |
Look Out Private Club World - Here I Come! |
Crystal M. Thomas, MCM |
8016 pdf |
| Saturday, February 2, 2008 – 10:30 a.m. - 12:00 noon |
| 8022 |
The Power of the Professional Three
Professional Image | List of Services |
Tiffany-Dawn A. Hamilton |
8022 doc |
| Saturday, February 2, 2008 – 2:30 - 4:00 p.m. |
| 8023 |
Marketing with No Boundaries |
David W. Porter |
8023 |
|
| |
| Disclaimer: The opinions expressed in the education sessions are those of the individual presenters and do not necessarily reflect the positions of the Club Managers Association of America. |
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