Golf Industry Show Team Solutions Day

Friday, February 1, 2008

Golf Industry Show Team Solutions Day is Friday, February 1, and will bring together owners/operators of golf facilities and the professional members of the golf course and club management industries for an innovative and exciting day. This is a day when we encourage you to attend the Show and Education sessions WITH the members of your club’s management team.

8:30 – 9:30 a.m.
Golf Industry Show General Session featuring The Mark of a Leader Doug Keeley

“Life is a story. My life, your life, your career – it is all a story. If you accept that it is a story, you have to accept accountability, because you are writing the story and you are the central character in the story.”

With these words, master storyteller Doug Keeley begins a unique journey with his audience into the heart of leadership, with a look at how some of the world’s most successful leaders and brands have changed the world. The journey is called THE MARK OF A LEADER.

THE MARK OF A LEADER is an unforgettable presentation like no other. The program is a treasure chest of inspiring stories about the world’s greatest leaders and brands, and the principles that have made them successful.

The stories use rare images, state of the art video, multimedia, original music, and are narrated by a live storyteller. They cover virtually every aspect of life, ranging from Apple to Starbucks, Roger Bannister to The Beatles, Sir Winston Churchill to Oprah, Chicken Soup for the Soul to Cirque du Soleil, golf to music.

You will be inspired to think about your role and priorities as a leader, and to improve your leadership skills, with some clear ways to do that. You will be challenged to look at your team and how it is functioning, and the perceptual barriers that are holding you back. Ultimately, you will be challenged to look at your story and the mark you are making on your organization and the world around you.

THE MARK OF A LEADER program has gained acclaim from some of the world’s most prestigious organizations, companies and associations for the powerful and positive impact it has on the lives and businesses of its audiences.

Don’t miss out on this opportunity of a lifetime!

9:45 – 11:15 a.m.
Service Excellence – Taking the Golf Experience to the Next Level
The Disney Institute

The Disney Institute is pleased to return to the Golf Industry Show Team Day to share the next steps in enhancing the entire golf experience. This interactive presentation is designed to build upon the teamwork concepts shared in 2007 while providing exceptional value to first-time attendees. This is an excellent opportunity to benchmark proven service strategies and tactics that are directly applicable to the golf industry and relevant to both internal and external customers. Program participants will be given a tool that can be used to evaluate their current service delivery and identify areas of focus for improvement.

9:45 – 11:45 a.m.
Taking Care of Business: Opportunities to Enhance Facility and Professional Growth
USGA Green Section

• Customer Service from the Agronomic Side – Christopher Hartwiger & Patrick Gross: Two seasoned agronomists share customer service examples from the collective travels of the USGA Green Section agronomists.
• Golf Across Generation and Gender – Patrick Shea: The golf course management team has an important stake in making the course welcome to all golfers.
• The Ogre, the Donkey and the Princess – David Chag, CCM: Teamwork is what it is all about to successfully coordinate all departments at the golf facility.
• Cultivating Excellence – Growing the Club from the Inside Out - Barbara Jodoin: How does the operating strategy of a club create success? Can it really be this simple to achieve extraordinary results at your golf course or business? Find your place in the plan to cultivate excellence.
• Customer Service from the Agronomic Side – David Oatis: Agronomists share more examples gathered from the collective travels of the USGA Green Section staff.
• Presentation of the 2008 Green Section Award.

1:00 – 4:00 p.m.
Team visits to the trade show floor.

• No competing education from 12:00 noon – 4:00 p.m.
• Exciting programming will be featured in the Team Solutions Center and other solution centers.
• Team members are encouraged to walk the show floor together.