*Please note: All starred events require a ticket for admittance. Visit Registration to purchase tickets.

    Sunday, february 5 | 12 Noon – Tuesday, February 7


    Date: Sunday, February 5 – Tuesday, February 7, 2016

    Time: 12:00 noon

    Hosted By: Gregg Patterson, The Reflective Experience

    In this fast-paced day and age, club managers are hard-pressed to find time for substantive, casual conversation with fellow club managers. These stressed out professionals need the Chautauqua Experience. Chautauquas were developed in the mid-nineteenth century as “mobile universities” that moved across America offering popular talks intended to bring insight and entertainment to rural America. The Bicycle Chautauqua has updated the concept by creating a reflective opportunity for working professionals to escape from the trenches; to bond and connect with ideas and people; and to think deeply about club management in a physically stimulating social setting. Interspersed throughout three days of bicycling will be three, two-hour debriefs focusing on issues raised during the day’s ride. Each debrief will be preceded and followed by hours of discussion during breaks, maintenance periods and dinner. The Bicycle Chautauqua will start at a hotel in the countryside near Orlando and will, using “hub and spokes tactics” (leaving from and returning to the same hotel each day), head into the Florida countryside for three days of riding and reflecting. Each day’s ride will begin with a morning up brief and a review of the “Ponder Questions” for that afternoon’s debrief. During the rides, clubs and “businesses of interest” will be visited and hidden byways will be explored. The evening before the first day of the ride will involve a “picnic dinner” at the hotel and a two hour up brief; the second night will feature dinner at an area restaurant; the third night will feature another “in hotel” picnic/debrief experience. The last day will finish by 12:00 noon so that managers can head back to Orlando and pick up registration credentials for the start of the World Conference. Further information will be sent to participants. Bicycles can be rented at a pre-approved bicycle shop near the Chautauqua hotel if rentals are needed. All dinners and accommodations will be paid for separately by each rider. The seminars and debriefs will be free. The ride is limited to 30 managers. All riders must be registered through CMAA.


    Monday, february 6 | 12:00 Noon


    Join The Club Foundation (CF) for an exciting day on the greens! CF’s Golf Tournament will be held on-site at Hawk’s Landing Golf Club on Monday, February 6, with a shotgun start at 12:00 noon. The 18-Hole Championship Golf Course offers picturesque views of native Florida wildlife and tropical vegetation.This tournament will kick off the week of Conference with a day full of relaxation and fun. The tournament format will be a four-person scramble and is open to all, but participation is limited to the first 144 players to register. Proceeds from the special events at Conference will benefit The Club Foundation’s Grant and Scholarship Programs! Your contribution will include 18 holes of golf, a cart, a boxed lunch, gifts and awards. For questions regarding the tournament, please contact Carrie Wosicki, Director of Development for The Club Foundation at (703) 299-4283 or

    Presented in Partnership With John Deere Golf, a CMAA Platinum Alliance Partner

    TUESDAY, FEBRUARY 7 | 7:30 A.M.


    Time: 7:30 a.m. – 3:30 p.m.

    Moderators: Dick Kopplin, Kurt Kuebler, CCM, and Tom Wallace, CCM, Kopplin, Kuebler & Wallace, LLC

    Offsite: Isleworth Country Club, Transportation will be provided.

    This program will explore best practices not only in the club business but also in other business disciplines, and most importantly how managers and board members need to work collaboratively in the best interests of their clubs. During this interactive session, all participants will be encouraged to share their thoughts, ideas and questions; we’ll address many of those issues, as well as identify key success strategies to take back to your club for implementation. What have the most successful leaders done in their respective business environments to insure their company’s success in a challenging economic environment? And what are the observable leadership characteristics in these executives that have application in the private club industry? This all-day session at Isleworth Country Club will include presentations by Dick Kopplin, Kurt Kuebler, CCM, Tom Wallace, CCM, and other guest speakers as well as round-table problem solving exercises. Please note: It is highly recommended that attendees bring their Club President or another Director to this workshop. In addition to the all-day session on Tuesday, February 7, attendees are invited to a reception on Monday, February 6. More information will be distributed.


    Time: 7:30 a.m. – 3:30 p.m.

    Hosted By: Tim Gaiser, Napa Valley Wine Academy

    Offsite: Interlachen Country Club, Transportation will be provided.

    Internationally renowned wine expert and lecturer, Tim Gaiser is one of 240 individuals worldwide to attain the elite Master Sommelier wine title and is the former Director of Education and Education Chair for the Court of Master Sommeliers, Americas. Gaiser continues to serve the Court on the Board of Directors and sits on the exam standards and exam development committees. Over his 25-plus year career, Gaiser has taught thousands of students in wine and spirits classes at every level as well as developing wine education programs for restaurants, winery schools and wine distributors. He has experience in all phases of the wine industry: online, wholesale, retail, winery and restaurant, stints at Heitz Wine Cellars in the Napa Valley and Bix and Cypress Club restaurants in San Francisco and Virtual Vineyards/the original His client list includes Fosters Global Wines, Diageo, American Express, Evian, Pepsico International, Fiduciary Trust, Franklin-Templeton, Morgan Stanley and Wells Fargo. Gaiser has written for a number of publications including Fine Cooking Magazine and Sommelier Journal. He also writes for numerous wine and spirits clients including Champagne Perrier Jöuet, Wines of Germany and the Portuguese Cork Quality Association. Gaiser has served as the author and lead judge for the Best Young Sommelier Competition and the Top Somm Competition, the two major American sommelier competitions. This workshop will feature a variety of topics including the following:

    • Tasting the Master’s Way: a primer in professional tasting using the Deductive Tasting Method, the method used by the Court of Master Sommeliers.
    • What’s new: from apéritifs to digestifs, the new and up and coming wines, beers and spirits from around the world that are great additions to your beverage program.
    • Taking your program to the next level: tips and best practices for building your wine list, wine by the glass program, and including wine dinners.
    • Service excellence: wine sales and service skills your staff needs to be the best.
    TUESDAY, FEBRUARY 7 | 8:00 A.M.


    Time: 8:00 a.m. – 11:00 a.m.

    Moderators: Henry DeLozier and Stephen Johnston, Global Golf Advisors

    This three-hour session will introduce three real-life case studies from US clubs; assign study groups of attendees to understand and evaluate key performance metrics, strategic options and governance profiles and develop tactical plans that implement strategy and impart measurable performance disciplines.

    When completed, the subject matter can be applied to every attendee’s individual club circumstances and tested by the group of attendees using the World Café method. The session will be highly interactive, insightful and directly applicable for club managers of all backgrounds and current postings.

    TUESDAY, FEBRUARY 7 | 9:00 A.M.

    Three-Hour Tour:
    Hotel Safari*

    Time: 9:00 a.m. – 12:00 p.m.

    Ever wanted to see the back of the house operations at a major resort hotel? Looking for operations ideas for your club? If the answer is yes, the hotel safari just might be for you. CMAA has arranged for a tour of four major areas of operations of the Orlando World Center Marriott: Food & Beverage Operations, Aquatics and Spa, Housekeeping and Laundry and Banquets Back-of-House Operations. Attendees will spend 45-munites in each area, culminating with lunch at the end of the program. The three-hour program will start at 9:00 a.m. and the cost is $99 per person. The safari will be worth three CMI credits. Register today.

Pre-Conference Workshop Cancellation/Refunds:

Cancellation of workshop registrations will be accepted until January 15, 2017, with no penalty. A refund of the workshop fee – minus a 25 percent penalty – will be given for cancellations received by February 1, 2017. No refunds will be granted for requests received after February 1, 2017. All workshop cancellations and refund requests must be made in writing. To be valid, submit all requests to CMAA Registration at CMAA regrets that refunds will not be given for no-shows. Substitutions of workshop registrations are permitted until February 1, 2017. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution.

About CMAA

Club Managers Association of America
1733 King St.
Alexandria, VA 22314

Tel: (703) 739-9500




Orlando World Center Marriott
8701 World Center Drive
Orlando, FL 32821
Reservations: (888) 789-3090
More Details