Chief Operating Officer/General Manager Concept Sample Bylaw page

Section 1.

1. Responsibilities - The general manager (GM)/chief operating officer (COO) is responsible for the proper management of all aspects of the club's activities so as to insure maximum membership satisfaction; a sound financial operation compatible with the best interests of members and their guests and club employees; the maintenance and improvement of the quality of the club's services; and the security and protection of the club's assets and facilities. The GM/COO reports to the Board of Directors and administers all policies as established by the board.

Section 2.

1. Duties - The GM/COO administers and manages all club operations, except as stated herein, and shall devote his time and abilities exclusively to the operations of the club and its facilities within the framework of general policy promulgated by the board of governors. His duties include the following:

(a) He shall provide the overall administration of the club pursuant to the policies adopted by the board of governors and within the general provisions of the bylaws, house rules, etc.

(b) He shall be responsible for the hiring, terminating and supervision of all club personnel. He shall be responsible for establishing specific personnel policies, hourly wages, compensation benefit programs, job descriptions and personnel procedures in coordination with standing committees and broad guidance and general approval of the board, and consistent with the rules and bylaws. Remuneration of salaried employees and independent contractors shall be reviewed normally on an annual basis by an ad hoc committee appointed by the president, chaired by the chairman of the finance committee. Recommended changes shall be submitted to the board for approval in executive session.

(c) He shall coordinate the various activities of the club and shall achieve the appropriate cooperation and coordination of the various operations and departments of the club.

(d) He shall communicate with club members, committees, the Board of Directors and staff members as necessary to accomplish the goals and objectives of the club.

(e) He shall attend meetings of the Board of Directors and the various committees with respect to which he shall be designated an ex-officio member. The relationship between the GM/COO and the various committees shall be as directed in Article V committees. He shall arrange for proper minutes to be maintained for meetings of the board, standing committees and ad hoc committees as appropriate.

(f) Although the GM/COO may delegate some of his authority to the golf course superintendent and sports professionals, he shall remain responsible for all operations of the club.

(1) The golf course superintendent shall report to the GM/COO on all administrative matters including the following: accounting and financial aspects including payroll, purchasing procedure on approved budgeted items, both capital and operational; personnel procedures; acquisition of necessary licenses and permits; reporting requirements imposed by various regulatory agencies.

At his discretion, the GM/COO may delegate to the golf course superintendent responsibility for hiring (and layoff) of his crew, salaries and wages as budgeted, and work schedules. The superintendent shall continue to coordinate with the greens chairman on club policy matters, course preparation and care, as well as course layout and all other physical aspects of the golf course and grounds.

(2) The sports professionals shall report to the GM/COO on all administrative matters including but not limited to the following: implementation of individual contract provisions, accounting and financial aspects, including payroll, accounting concerning charges to members billed through the club, maintenance and repair of club space and property allotted to their operations; purchasing procedure on approved budget items, both capital and operational.

(g) The GM/COO shall use sound fiscal methods in order to achieve the budget objective approved by the Board of Directors in the annual operating budget. He shall prepare the annual budget in conjunction with appropriate standing committees.

(h) He shall discharge such duties as may be assigned to him by the Board of Directors or the President.

Section 3.

1. Authority – Commensurate with his responsibilities and duties, the GM/COO shall have authority to manage and administer the club and its operations in conformity with the general policies established by the Board of Directors, the club's bylaws, house rules, etc. In general, he shall have authority for personnel and technical administration of all areas of the club's operations. The GM/COO shall employ and terminate salaried employees and independent contractors provided, however, such employment and termination shall be subject to the prior coordination with concerned committees and to the approval of the board.

(a) Chief Operating Officer. The GM/COO shall be employed by the board and his salary shall be fixed by the board. The chief operating officer shall be the operating head of all departments. All employees of the club, except as otherwise specified herein, shall be employed, discharged, or otherwise controlled by the GM/COO in keeping with the organizational chart and salary ranges approved by the board. The GM/COO shall establish all charges for food, beverage and services, in and about the clubhouse, subject to the approval of the board.

	Sample Bylaw
	Section 1. 1. Responsibilities - The general manager (GM)/chief operating officer (COO) is responsible for the proper management of all aspects of the club's activities so as to insure maximum membership satisfaction; a sound financial operation compatible with the best interests of members and their guests and club employees; the maintenance and improvement of the quality of the club's services; and the security and protection of the club's assets and facilities. The GM/COO reports to the Board of Directors and administers all policies as established by the board. Section 2. 1. Duties - The GM/COO administers and manages all club operations, except as stated herein, and shall devote his time and abilities exclusively to the operations of the club and its facilities within the framework of general policy promulgated by the board of governors. His duties include the following: (a) He shall provide the overall administration of the club pursuant to the policies adopted by the board of governors and within the general provisions of the bylaws, house rules, etc. (b) He shall be responsible for the hiring, terminating and supervision of all club personnel. He shall be responsible for establishing specific personnel policies, hourly wages, compensation benefit programs, job descriptions and personnel procedures in coordination with standing committees and broad guidance and general approval of the board, and consistent with the rules and bylaws. Remuneration of salaried employees and independent contractors shall be reviewed normally on an annual basis by an ad hoc committee appointed by the president, chaired by the chairman of the finance committee. Recommended changes shall be submitted to the board for approval in executive session. (c) He shall coordinate the various activities of the club and shall achieve the appropriate cooperation and coordination of the various operations and departments of the club. (d) He shall communicate with club members, committees, the Board of Directors and staff members as necessary to accomplish the goals and objectives of the club. (e) He shall attend meetings of the Board of Directors and the various committees with respect to which he shall be designated an ex-officio member. The relationship between the GM/COO and the various committees shall be as directed in Article V committees. He shall arrange for proper minutes to be maintained for meetings of the board, standing committees and ad hoc committees as appropriate. (f) Although the GM/COO may delegate some of his authority to the golf course superintendent and sports professionals, he shall remain responsible for all operations of the club. (1) The golf course superintendent shall report to the GM/COO on all administrative matters including the following: accounting and financial aspects including payroll, purchasing procedure on approved budgeted items, both capital and operational; personnel procedures; acquisition of necessary licenses and permits; reporting requirements imposed by various regulatory agencies. At his discretion, the GM/COO may delegate to the golf course superintendent responsibility for hiring (and layoff) of his crew, salaries and wages as budgeted, and work schedules. The superintendent shall continue to coordinate with the greens chairman on club policy matters, course preparation and care, as well as course layout and all other physical aspects of the golf course and grounds. (2) The sports professionals shall report to the GM/COO on all administrative matters including but not limited to the following: implementation of individual contract provisions, accounting and financial aspects, including payroll, accounting concerning charges to members billed through the club, maintenance and repair of club space and property allotted to their operations; purchasing procedure on approved budget items, both capital and operational. (g) The GM/COO shall use sound fiscal methods in order to achieve the budget objective approved by the Board of Directors in the annual operating budget. He shall prepare the annual budget in conjunction with appropriate standing committees. (h) He shall discharge such duties as may be assigned to him by the Board of Directors or the President. Section 3. 1. Authority – Commensurate with his responsibilities and duties, the GM/COO shall have authority to manage and administer the club and its operations in conformity with the general policies established by the Board of Directors, the club's bylaws, house rules, etc. In general, he shall have authority for personnel and technical administration of all areas of the club's operations. The GM/COO shall employ and terminate salaried employees and independent contractors provided, however, such employment and termination shall be subject to the prior coordination with concerned committees and to the approval of the board. (a) Chief Operating Officer. The GM/COO shall be employed by the board and his salary shall be fixed by the board. The chief operating officer shall be the operating head of all departments. All employees of the club, except as otherwise specified herein, shall be employed, discharged, or otherwise controlled by the GM/COO in keeping with the organizational chart and salary ranges approved by the board. The GM/COO shall establish all charges for food, beverage and services, in and about the clubhouse, subject to the approval of the board.
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