Club Management Competency Areas for the General Manager/Chief Operating Officer
	When designing your programs, you may want to consider the nine competency areas for certification: I. Private Club Management History of private clubs                            Types of private clubs                                    Membership types                                                                           Bylaws                                                             Policy formulation Board relations Chief Operating Officer concept   Committees  Career development                                           II. Food and Beverage Operations Sanitation Quality service Menu development                Creativity in theme functions Nutrition                                               Design and equipment Pricing concepts                                Food and beverage personnel Ordering/receiving/controls/inventory       Developing a wine list Food and beverage trends III. Accounting and Financial Management Accounting and finance principles  Financing capital projects Uniform system of accounts Audits Financial analysis Internal Revenue Service Budgeting  Computer Cash flow forecasting Business office organization Compensation and benefit administration Long-range financial planning IV. Human and Professional Resources Employee relations           Time management Management styles                 Stress management Organizational development                Labor issues Balancing job and family responsibilities       Leadership vs. management V. Management Communication skills Professional image and dress Effective negotiation Member contact skills VI. Marketing Marketing through in-house publications Working with the media Marketing strategies in a private club environment VII. Golf/Sports and Recreation Management Golf operations management Golf course management Tennis operations Swimming pool management Yacht facilities management Fitness center management Locker room management Club job descriptions VIII. External and Governmental Influences Legislative influences   Privacy Regulatory agencies               Club law Economic theory                           Liquor liability Labor law                        Internal Revenue Service IX. Building and Facilities Management Preventive maintenance                Housekeeping Insurance and risk management         Security Clubhouse remodeling and renovation     Laundry Contractors                                         Lodging operations Energy and water resource management
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