-
Implements general policies established by the Board of Directors;
directs their administration and execution.
-
Plans, develops and
approves specific operational policies, programs, procedures
and methods in concert with general policies.
-
Coordinates
the development of the club’s long-range
and annual (business) plans.
-
Develops, maintains and administers
a sound organizational plan; initiates improvements as necessary.
-
Establishes
a basic personnel policy; initiates and monitors policies relating
to personnel actions and training and professional development
programs.
-
Maintains membership with the Club Managers Association
of America and other professional associations. Attends conferences,
workshops and meetings to keep abreast of current information
and developments in the field.
-
Coordinates development of operating
and capital budgets according to the budget calendar; monitors
monthly and other financial statements for the club; takes
effective corrective action as required.
-
Coordinates and serves
as ex-officio member of appropriate club committees.
-
Welcomes
new club members; “meets and greets” all
club members as practical during their visits to the club.
-
Provides
advice and recommendations to the President and committees
about construction, alterations, maintenance, materials, supplies,
equipment and services not provided in approved plans and/or
budgets.
-
Consistently ensures that the club is operated in accordance
with all applicable local, state and federal laws.
-
Oversees
the care and maintenance of all the club’s
physical assets and facilities.
-
Coordinates
the marketing and membership relations programs to promote
the club’s services and facilities
to potential and present members.
-
Ensures the highest standards
for food, beverage, sports and recreation, entertainment and
other club services.
-
Establishes and monitors compliance with
purchasing policies and procedures.
-
Reviews and initiates programs
to provide members with a variety of popular events.
-
Analyzes
financial statements, manages cash flow and establishes controls
to safeguard funds. Reviews income and costs relative to goals;
takes corrective action as necessary.
-
Works with subordinate
department heads to schedule, supervise and direct the work
of all employees.
-
Attends
meetings of the club’s Executive
Committee and Board of Directors.
-
Participates
in outside activities that are judged as appropriate and
approved by the Board of Directors to enhance the prestige
of the club; broadens the scope of the club’s operation
by fulfilling the public obligations of the club as a participating
member of the community.
-
Reports member infractions to the board
for necessary action.
-
Properly
manages all aspects of the club’s
activities to ensure and maintain the quality of products and
services provided by the club.
-
Serves as liaison between all management
staff and the board.
-
Coordinates inter- and intra-committee
activities.
-
Writes policy and rule directives or approves those
written by department heads.
-
Has ultimate authority over inter-departmental
matters and implements policies concerning employee-employer
relations.
-
Develops, maintains and disseminates a basic management
philosophy to guide all club personnel toward optimal operating
results, employee morale and member satisfaction.
-
Prepares reports
and other support material for committee and board use.
-
Negotiates
and recommends board approval for contracts.
-
Provides
for and manages use of the club’s equipment,
space and materials.
-
Establishes and approves workloads, work methods
and performance standards.
-
Maintains relations with police, fire,
liquor control board, health department and other governmental
agencies.
-
Directs purchasing, receiving, storage, issuing, preparation
and control of all products, supplies and equipment.
-
Coordinates
as necessary arrangements for public functions and social gatherings
including seating according to protocol and special courtesies
extended to members and guests.
-
Ensures proper cleanliness and
sanitation of all club facilities and environments.
-
Performs
competitive analyses on clubs and other businesses providing
member alternatives through personal observations and historical
reports.
-
Handles emergencies such as fires, accidents and breaches
of security or house rules promptly and in person. Emphasizes
prevention through training, inspection and preventive enforcement.
-
Convenes
and presides over meetings with departmental managers; conducts
all-facility personnel meetings.
-
Gives direction to and works
closely with vendors, outside contractors, firms and individuals
providing services to the club.
-
Directs the writing and publishing
of the club newsletter and plans for intra-club public relations.
-
Performs
other duties as directed by the president or board of directors.
