Unlocking the Secrets of Exceptional Club Food Service: What Your Members Really Want!
Unlocking the Secrets was developed by CMAA as a resource specifically for clubs. This exceptional DVD was filmed at clubs and reviewed by club managers and club food and beverage directors.
CMAA has always provided current, top-notch information to make your wait staff the best of the best. Now we are taking it one step further and providing a way for a club trainer to teach the "home away from home" ideals highlighted in our top-selling DVD, Unlocking the Secrets of Exceptional Club Food Service. Compiled by Jack D. Ninemeier, Ph.D., and Joe Perdue, CCM, CHE, the Unlocking the Secrets Instructor's Guide allows your staff trainer to review the material step by step with the wait staff in conjunction with the Unlocking the Secrets DVD. Hints and suggestions throughout the guide not only help the instructor present the material, but also encourage class and individual participation.
The Unlocking the Secrets Training Manual allows wait staff to follow along with the instructor in a class setting. The guide will serve as a reference manual in the future and continue to reinforce your club's ideals and practices. The customizable wine pairing charts and dining room seating charts allow your wait staff to cater their manuals to your club specifications. Individual and group learning activities contained in the training manual will help servers become more professional and courteous, keeping your members returning time and time again.
This resource is best utilized with Unlocking the Secrets Instructor's Guide and Unlocking the Secrets Training Manual.
This resource is also offered as part of a discounted promotional set. If purchased with Unlocking the Secrets Instructor's Guide, 10% will automatically be taken off both resources!