Name:  Ross P. Day

Club:  The Kansas City Country Club

Description:  As part of our training challenge, one of the housekeepers volunteered to train staff about the traditional chrisms day in Mexico.  This event took place in a large training room where the tables were set for a traditional Christmas in Mexico.  The staff was exposed tot he traditions of a Mexican Christmas as well as sampling homemade tamales and traditional hot punch.

Implementation:  The idea was implemented with the help of the club secretary, a translator, and Latin members of the house keeping staff.  The secretary was able to put together a menu with the description of the food and the cultural experience of a Christmas in Mexico in words.  This allowed the staff to be able to follow along with the description and formulate questions.

Name:  Angela H. Stewart           

Club:  The Country Club of Virginia

Description:  A visitor information page was added to our website to share information and resources about CCV’s platinum service university with other clubs.  Information shred includes our: platinum service basics, core competencies, departmental orientations, new employee orientation programs, platinum service university schedule, and modules one and tow of PSU.

Name:  Michael Clindaniel

Club:  Sand Creek Country Club

Description:  Sand Creek Country Club hosted the Porter County Animal Shelter’s inaugural Doggy Paddle Pool Party.  The Doggy Paddle Pool party was an event to raise funds for the Porter County Animal Shelter’s spay/neuter voucher program.

Implementation:  The board of the Porter County Animal Shelter and the Committee for the Doggy Paddle Pool Party presented the event to Sand Creek Country Club’s General Manager who is a huge advocate for Community Awareness and raising funds for various charities.

Name:  Angela H. Stewart

Club:  The Country Club of Virginia

Description:  This online contest was designed to attract m embers tot he website.  The goal of the contest is to increase web traffic and member awareness of events taking place throughout the club while searching the website for the hidden star.  The monthly online contest invites members to help find the platinum star that is hidden on the website.  Successful seekers will qualify for monthly drawings for gift certificates to be used throughout the club.  It could appear anywhere, so members must look carefully.

Name:  Mary Elizabeth Sullivan

Club:  Granite Club

Description:  There as been a growing need for additional pools in the aquatics section, however member surveys revealed a 50:50 split in members desire for an indoor or outdoor pool complex.  In 2001, the aquatics manager came across an article discussing the trend of retractable roof swimming facilities as a solution for divided membership needs.

Implementation:  An architectural firm was hired to source and implement the structure and in 2006 the vision became a reality.  The retractable roof features seventeen separate panels constructed of glass and aluminum that slide open to 75%.  Sliding doors and opening glass walls surround the structure which open fully, providing a complete outdoor feeling during the summer months.  Two new pools were added to the existing two pool facility.

Name:  Craig Martin

Club:  The Ritz-Carlton Golf Club and Spa

Description:  Generating revenue through five star residential services – increased revenue in every department.  Achieved personalized home service and built strong relationships with all homeowners.  Allowed for a seamless transition between construction and sales.

Implementation:  Residential coordinators meet new homeowners on day of closing to give homeowner orientation.  This includes a discussion of services and vendor information.  This has created high engagement with all homeowners and developed high member satisfaction.

Name:  Gregory Webb, CCM

Club:  The Kansas City Country Club

Description:  When applicants submit a resume, we have them complete a 'Resume Addendum.'  This addendum asks all of the legal questions.  It also contains the must be signed section which is our assurance that they are telling the truth and if we ever find out otherwise we can terminate.  It also contains all of the other legally required disclaimers.

Implementation:  Club attorneys and attorneys at CMAA sessions have told us never to talk to a candidate if they have not first completed an application and signed the legal section.  Taking that to heart, we started doing this.  We found that for a person with a resume the process was somewhat humiliating and really started their relationship with the cub in a bad way.

Name:  William C. Harris

Club:  The Country Club of Virginia

Description:  Posters were developed to market the events taking place throughout the club in all of the various departments.  The goal of the posters was to encourage members to visit the website in search of more information and attend the events.  A poster was placed in each department advertising the monthly events that were featured in detail on the website.  This allowed members to see the name of the event and encourage them to visit the website for additional information.

Name:  J. Brent Tartamella

Club:  The Westmoor Club

Description:  Offering a six month ‘winter’/off-season membership in the clubs spa and fitness facility at a reduced rate more amenable to our year round population.  As a new club, in an area that has a very small window of heavy full membership member usage, this has provided us with many positive benefits; developing our facility’s protocol and member services year round, troubleshooting equipment and supply challenges year round, opening up the club to the community that built it, and opening up the club to the community that built it.

Implementation:  In the fall we advertise and hold a few open house days so that potential winter members can see the facility and ask questions about eh winter and year round membership.  We require a simple application form to be complete, with supporting instructions  of rules and regulations. 

Name:  Terra Waldron

Club:  Desert Highlands Association

Description:  Desert Highlands extends their appreciation and support of the Scottsdale Fire and Police Departments by hosting an annual “Guns & Hoses Golf Tournament”.  Scottsdale’s finest police officers and firefighters enjoy an extravagant day of great food and golf with their colleagues courtesy of Desert Highlands.

Implementation:  Desert Highlands contacted the Scottsdale Fire Chief and Police Chief and invited them to participate in this Guns & Hoses Tournament.  Interested participants were asked to sign up early for a field of 60 firefighters and 60 police officers.  The Desert Highlands staff organized the golf tournament as well as a complimentary breakfast and awards luncheon that was enjoyed and appreciated by all the firefighters and police officers. 

Name:  Randy Ruder, CCM

Club:  Beach Point Club

Description:  Offering housing to employees can often be challenging.  Prior to anyone moving onto property they are required to sign off on a third floor rules and regulations sheet.  The information contained within is important for both the clubs protection as well as the employees.  The sheet has eliminated problems and misunderstandings as the rules are clearly spelled out.

Implementation:  The membership is not directly affected, but they benefit from the added safety of their property.  The rules have created a better environment for all those living on property.