Name:  Edmund Mielck

Club:  Farmington Country Club

Description:  The Farmington Grill created an easy to use food allergen manual, available at each wait station, to ensure the safety of our members.  The manual is organized by menu item and by individual ingredient.  The food allergen manual is an inexpensive way to ensure safety and provide personalized service to members.

Implementation:  The Farmington Grill managers require that servers are aware of dishes containing common allergens such as peanut oil, onions, and shellfish.  Servers are trained and frequently tested on this knowledge.  If a member has a food allergy, the server can quickly reference the manual to determine which food they should not eat.  In addition, staff can remember which member has an allergy and provide better service.

Name:  Yvan Lampron

Club:  The Country Club of Virginia

Description:  Crash Kit – we assembled a plastic storage container in each restaurant to hold supplies needed when the power goes out.  Each kit contains flashlights, lanterns, order pads, power-out menus, pens, member account numbers, as well as emergency contact numbers.

Name:  Terra Waldron

Club:  Desert Highlands Association

Description:  we have begun a new process of monitoring some or our golf carts with real time tracking using GPS and radio frequency while in use on the golf course.  The carts are then tracked on a computer monitor in our Security office.

Implementation:  A member had a medical emergency on the golf course and we looked for ways to improve the response time for our Security personnel and the paramedics to reach the emergency.  Members feel safer knowing that help will be on the way sooner in the event of a medical emergency.

Name:  Gregory Webb, CCM

Club:  The Kansas City Country Club

Description:  Like most clubs with a three meter diving board, we had a traditional ladder to the board.  The ladder had grip tape on the sides, the rungs were non-slip and gripping and we monitored the usage of the board very closely.  Despite these best efforts, we had three accidents in five years involving the ladder.  Each accident had to do with a child coming down, not up, the ladder.  A child, for whatever reason, may change their mind and start heading down the ladder.  They are a little wet, a little nervous and not used to climbing down the ladder.  One wrong step, one slipped grip and they hit the concrete hard. 

Implementation:  We first tried an age and height requirement.  This was very hard to manage and only served to tick-off the families of kids that almost qualified.  We met with the board and got authorization for the $7,000 to have the stairs built.  We installed and painted them ourselves.  We had a drawing to see who would be the first kid to go off of the board.  We told the kids that, with no exception, there were to be no kids past the first stair until the board was clear. 

Name:  Paul M.G. Astbury

Club:  Ocean Reef Club

Description:  AED/CPR/First-Aid Training has given Club Associates the skills and confidence to respond quickly and appropriately to emergency situations.  Two lives were saved in 2006 by associates who had successfully completed the training.  With over 50% of the club’s full time associates now trained and certified, the intent is to continue the program until the maximum possible number of staff is certified. 

Implementation: Members and staff have found the program extremely worthwhile.  Sessions are offered to associates at no charge and scheduled at convenient times to maximize the number of participants.  Those who successfully complete the training become certified in AED/First-Aid/CPR and understand how to properly use any of two dozen AED devices located throughout the club.  Feedback has been overwhelmingly positive, as the training has already helped to save lives; three associates used AED/CPR training to response to a member experiencing a heart attack, while another associate assisted a choking colleague by utilizing his training in the Heimlich Maneuver.

Name:  Scott Fanton

Club:  The Reserve Club

Description:  The “Safety 500” has increased wellness and safety awareness throughout all departments, reducing the amount of sick time taken by associates and actually resulting in no injuries/workers comp claims for the duration of the program/season.

Implementation:  The ideas was formatted by the Safety Committee and implemented by monthly interdepartmental meetings and individual participation.  It was tracked in the employee break room on the safety bulletin board.  The members were pleased with the club’s proactive approach to wellness and safety.

Name:  Terra Waldron

Club:  Desert Highlands Association

Description:  The Scottsdale Fire Department approached Desert Highlands with an easing of the stringent Natural Area Open Space restrictions due to the extreme desert fire danger and drought conditions in our area.  The city offered acceptable clean out guidelines and with efforts from the DH Board and Design Review Committee, this information was dispersed to the Members as well as all Landscape Contractors working in Desert Highlands.

Implementation: Desert Highlands landscape maintenance staff completed some of the clean out work and some was subcontracted out.  Members were provided with the required guidelines and the suggestion they arrange their property’s landscape clean out work with their landscapers.

Name:  Alan D. Miller, CCM

Club:  Columbia Country Club

Description:  Our Emergency Action Plan has allowed us to have a readily accessible, easily-understandable plan in place that any employee or member can have access to in the instance of an emergency.  We feel this will be an effective alternative to a bulky 3-ring binder that may end up sitting in the manager’s office.

Implementation:  During an employee meeting the purpose and concept of the plan was outlined.  Management then held follow-up meetings by department reviewing the entire plan and addressing all comments, questions and concerns.  The members have been very supportive and are happy to see the club taking a productive approach to safety.

Name:  Gregory Webb, CCM

Club:  The Kansas City Country Club

Description:  Taking a page out of Industrial Safety 101, we painted the floor yellow to delineate door opening in a very heavily trafficked hallway.  This hallway separates the kitchen from the family dining room, but also serves as the vendor entrance and leads to our table storage room.  There are a lot of people, employees and non-employees, in this hallway everyday.

Implementation:  We purchased yellow paint and painted the outline on the floors.  The few members that have seen it recognized the attempt at safety and applaud us for our efforts.