SCOTT
SAMUELS
Human Resources, Management, Performance Evaluations,
Hiring & Firing,
Training
Scott A. Samuels
President, Horizon Hospitality Associates, Inc.
14516 Woodson, Suite 200
Overland Park, KS 66223
Tel: (800) 530-9875
Fax: (800) 530-9874
E-mail: ss@horizonhospitality.com
Web site: http://www.horizonhospitality.com
Workshop
Fees:
$2,000
for
a 3-hour
workshop
(includes
one
presenter
- see itinerary below)
$3,000
for a
6-hour workshop
(includes two presenters - see
itinerary below)
* Fees do not include applicable travel and lodging expenses
Speaker Bio:
Scott Samuels is the Founder and President of Horizon
Hospitality Associates. With nine regional offices located from coast-to-coast,
Horizon Hospitality represents the Leading Management Recruiting & Consulting Firm for Private Clubs, Restaurants & Hotels.
 Prior to beginning Horizon Hospitality Associates, Mr. Samuels held senior management
and executive-level positions with hospitality industry leaders such as Club
Corp, Hilton Hotel Corporation, The Levy Restaurants and Dean & Deluca. Mr.
Samuels is a graduate from the University of Wisconsin-Stout where he obtained
a Bachelor Degree in Hotel & Restaurant Management. He also attended the
University of Paris and the Culinary Institute of America. Mr. Samuels is a published
author for Club Management Magazine and Board Room Magazine and has been quoted
in numerous publications including The Wall Street Journal and Nations Restaurant
News.
Through the combination of his hands-on experience in the Private Club Industry
and through his extensive industry knowledge, Mr. Samuels has given numerous
seminars, dynamic workshops and presentations to local Chapters of Club Managers
Association of America, the Hotel & Motel Association and at various Colleges
and Universities across the country.
WORKSHOP TOPICS
The Power Interview
Learn how to conduct probing, in-depth interviews
in a shortest amount of time. Create powerful open-ended
interview questions that will make candidates think
and obtain information about them that traditional
interviews would never uncover. Hiring the right team
members will be a key to your success as a Club Manager.
This workshop will provide you with the tools and techniques
to help you conduct a more effective interview. If
you think have strong interviewing skills now …then
you’re really in for a treat!
Essential Pre-Employment Selection Tools
Many managers make poor decisions simply because they are not
using critical hiring tools readily at their disposal. Turnover can be
costly for your club and, more times than not, has a negative effect
on employee moral. Background Checks, Personality Profiling and Mental
Aptitude Testing are just a few additional evaluation tools that can
help assure you are making the best hiring decision - before you expose
new employees to your members. This workshop will provide you with some
effective tools to assure you are hiring great employees…and doing
it with confidence!
Attracting & Retaining
Outstanding Hourly Employees
In today’s competitive hiring environment finding great
employees continues to be a challenge. In addition, retaining
your employees and keeping them happy and motivated will make your
Club far more successful – both financially and operationally. This
workshop will provide you many ideas and tools to begin attracting
new employees and keeping the great ones that you have on staff.
Effective Performance Based Bonus Plans
There are many ways to create a bonus plan for your team. Developing
and maintaining an effective performance-based bonus plan will
provide your staff with greater motivation and the tools to achieve
their maximum potential and will enable you and your Club to achieve
improved results. Structuring a plan for key department heads
is not an easy task. Learn some of the successful bonus plans
that some of the most progressive hospitality companies have created
and how you can apply these plans at your Club. When executed
properly, the impact on bonus plans can be significant!
Performance Appraisals that Really Work
How many times have you received a poorly conducted
Performance Evaluation, or worse yet…never
received a performance evaluation at all? The
benefits of conducting a comprehensive and thorough
evaluation will set the tone for an employee’s
future performance and allow you to monitor their
progress. How much more productive would your employees
be if you set measurable goals during this evaluation
and then tied these goals directly to their bonus
or incentive plans? This workshop will provide
the Club Professional with a formula to insure that
all of the performance appraisals conducted by your
staff will be focused, professional and consistent.
Maximizing Employee Performance
through Praise & Discipline
Topics explored during this workshop will overview negative
vs. positive discipline and what common mistakes you should avoid
in disciplining and praising. The workshop will also review
how you can transform or shift your style of disciplining to accommodate
different situations. Finally, we will touch on the “no surprise” termination.
Club Managers will leave armed with a complete understanding of
how to more effectively administrator discipline. This workshop
will provide managers with additional tools to help train other
supervisors as well.
Human Resource Skills Workshop Itinerary (six-hours)
8:30 a.m. Breakfast/Coffee
9:00 a.m. The
Power Interview
10:00 a.m. Essential
Pre-Employment Screening Tools
11:00 a.m. Break
11:15 a.m. Attracting & Retaining
Outstanding Hourly Employees
12:30 p.m. Lunch
1:15 p.m. Performance
Appraisals that Really Work OR Effective Performance Based Bonus
Plans
2:45 p.m. Break
3:00 p.m. Maximizing
Employee Performance through Praise & Discipline
4:15 p.m. Wrap
Up & Workshop Exam
4:45 p.m. Day
Concludes
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