Special Club Features
The Addison Reserve® Country Club is a Distinguished Emerald Club Award recipient and is recognized as a Platinum Club of America, ranking #7 among the top 150 Platinum Country Clubs in the nation and ranking #53 in the Platinum Clubs of the World. Addison Reserve® is also recognized as one of America's Healthiest Clubs, ranking in the top ten percent in the nation with a focus on health and wellness for members and staff. Members began arriving at the Club in 1996, and in May 2002, Addison Reserve® became a member owned and operated community. This magnificent Club was inspired by the unique vision of famed Florida architect, Addison Mizner who believed that "the intersection of man and nature could benefit the former without harming the latter." This unique focus on the environment is one of the main reasons Addison Reserve® has recaptured the elegant early style of Florida living.
Club is open
7
days per week,
12
months per year.
Position Summary
Responsible for all operations of Food & Beverage ensuring the highest standards possible and to exceed the memberships’ expectations. Responsible for the supervision of all Food & Beverage Front of the House employees.
Accountabilities
- Ensure that Clubhouse Manager and CEO always has all information required to efficiently run the operation and is always informed to address the members professionally and with the correct information.
- Ensure member satisfaction with facilities and services.
- Provide recognition and personal attention to members to show that Management cares about their well-being.
- Train professional, friendly, service oriented staff to provide total customer satisfaction for all members and guests.
- Develop, implement and maintain FOH policies and procedures that reduce liability to the Club.
- Be fiscally responsible to the membership.
Essential Duties and Responsibilities
- Hire, train and supervise all Food & Beverage staff ensuring the highest standard of service and food quality.
- Oversee all dining areas to ensure smooth operations, quality products, and exemplary service.
- Develop and maintain ongoing relationship and dialogue with members through name recognition, personal communication and follow through.
- Establish and maintain a positive and effective working relationship with Executive Chef.
- Cooperates with the Clubhouse Manager, Catering Manager and Executive Chef in the planning and supervision of special events, parties, and catered activities.
- Ensure that all bars are stocked, operating efficiently, liquor and supply inventory is maintained to the standards of the Club.
- Maintain a visible presence in the dining areas to ensure service excellence and member satisfaction. Render personalized service to members.
- Address and resolve member complaints and suggestions.
- Ensure all dining rooms and bars are always kept clean and liaise with maintenance or housekeeping on issues that need attention.
- Monitor payroll and overtime. Adjust staffing accordingly.
- Monitor and conduct staff performance appraisals as per Club policy.
- Maintain and update POS information and oversee that training in all appropriate software areas is performed.
- Oversee a healthy and motivated work environment among supervisory staff.
- Communicate with members, co-workers, management, staff, the general public, and others in a courteous and professional manner.
- Conform with and abide by all regulations, policies, work procedures, and instructions.
- Respond promptly when returning telephone calls, emails, and text messages.
- Act, dress, and behave in a professional manner to reflect a positive image of the Club.
Educational Requirements
Education and Experience Required:
Bachelor’s degree in Business, Hospitality Management or applicable discipline plus a minimum of 5 years experience as a Food & Beverage Director in a high volume facility or any equivalent combination of related training and experience.
Previous club experience is preferred.
