About the Club

The Acorn Club

1519 Locust Street
Philadelphia, PA 19102

Age of Club	Number of Members	Average Age of Members	Club Ownership
130	800	62	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
--	--	--	--

Dining Facilities

Formal Dining Room
Banquet Room
Lounge/Bar

Special Club Features

The Acorn Club, located in the scenic Rittenhouse Square district, exists for the “promotion of literary, musical and artistic tastes and for social enjoyments and such other kindred purposes as the Club may from time to time determine.” An accomplished and dynamic membership keeps The Acorn Club a place of community and kinship. With a devoted staff, premier dining and a full schedule of social programming, The Acorn Club has established itself as an elegant private women's club.

The Acorn Club is open from September to June, Monday through Friday from 8:00 am until 5:00 pm Breakfast and lunch are served daily. A la Carte Dinner is served every Thursday evening from 5:00pm – 8:00pm. Member-focused dinners, lecture and receptions, as well as private events and overnight room reservations are scheduled throughout the week, and occasionally on weekends.

Club is open 5 days per week, 10 months per year.

About the Job

Date Posted

3/5/2019

Job Title

Front Desk Manager

Job Type

Full-time

Brief Job Description

Overview: To provide superior service in all aspects of Front Desk Management, as well as provide critical support in areas of Club Communications, Administrative Services, and overall assistance to Club Manager, Membership & Communications Director, Controller, Food & Beverage Manager, and other department heads as needed.

Creates and maintains schedules for housekeeping, doorman, and front desk personnel (including overnight shifts)
Oversee AM housekeeping staff and doorman
Assist in preparation for and checking in of overnight guests
- Understand and be prepared to assist with reservation system
- Communicate with housekeeping for ensuring rooms are prepared accordingly
Provide excellent customer service to ensure members have a positive Club experiences
Welcome guests and members to the Club and direct them to proper destination
Handle a high volume calls in a polite and efficient manner; direct calls to appropriate department head or take detailed messages
Take reservations by email and phone and complete reservations for members:
- Events, a la Carte dining, and other special requests
Offer details regarding parking, the Member’s Room, and additional Clubhouse spaces
Offer high-quality concierge services such as; arranging transportation, making reservations for city restaurants, providing maps/directions, and providing information on interesting places to see in the city
Maintains appearance of reception area; lobby, rest rooms, and member lounge
Manage the Lost and Found and communicates to staff if a member has lost an item
Maintain inventory of Signature Items on a monthly basis
Maintains par level and ordering of Ladies and Men’s Room supplies

Additional Responsibilities

Provide copy-editing and proofreading as needed for Club collateral including website content, emails, newsletter, etc.
Write informative emails, letters, and articles clearly, concisely, and accurately
Maintain all Board and Committee rosters
Act as the liaison to the Board of Governors and committees as assigned
Maintain Front Desk and Office Petty Cash
Responsible for member name tags for member events as well as keeping them in an orderly fashion so that they can easily be found by others when necessary
Assists with large club events
Produce monthly reports/spreadsheets as needed relating to members (as requested)
Provide assistance with monthly Newsletter and Marketing Assistant.
Process Letters of Introduction to reciprocal club for members as requested

Candidate Qualifications

Key Competencies

Attention to detail / Ability to multi-task
Strong customer service intuition
Excellent communication and organizational skills
Ability to work with deadlines and prioritize workload
Willingness to learn
Experience in hospitality industry preferred
Proficiency in Microsoft Word and Excel

Date Position Available

Immediately (flexible)

Other Benefits

You will be entitled to employee coverage on health insurance at The Acorn Club, for which the Club will cover a percentage of the individual coverage premium. You may opt to purchase, at your expense, family health insurance coverage through the Club’s plan, should you so desire.

Dental insurance coverage is also available through the Club, which you may purchase at your expense, should you so desire.

The Club provides employer paid Life Insurance and Long Term Disability insurance. Short Term Disability insurance is also available through the Club, which you may purchase at your expense, should you so desire.

The Club offers a 401K plan with generaous employer matches, PTO and Vacation days, as well as paid holidays (6).

To apply, contact:

jennifer@acornclub.org