Club Details

Fisher Island Club

One Fisher Island Drive
Miami, FL 33109

Age of Club	Number of Members	Average Age of Members	Club Ownership
26	755	--	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
--	--	--	--

Golf Facilities

9 hole course

Tennis Facilities

2 outdoor lighted Hard courts
2 outdoor lighted Grass courts
14 outdoor Har-Tru courts

surrounded by lush green hedging that ensures complete privacy, inviting members and guests to pass shots day or night

Swimming Facilities

1 Outdoor

Miami's Most Exclusive Private Island Beach Club Exclusive Oceanside Relaxation at Fisher Island Private Beach Amazing Views At the Beach Club, enjoy breath-taking views, sugar-white sand imported from the Bahamas, and glistening waters. Shade yourself under our airy and elegant white seaside pavilions along this scenic stretch of private, uncrowded beach. The Vanderbilt Mansion Pool is filled with salt water and is a comfortable temperature year-round. The pool atmosphere is relaxing and the collection of yachts at the marina makes for an interesting backdrop. Raise a service flag at the beach or pool, and our consummate staff will fetch your favorite cocktail or an ice-cold towel. Sunset over Biscayne Bay heralds in a special time of day where members and guests can be found gathering at the Beach Club’s outdoor Sunset Bar for pre-dinner cocktails, tropical breezes and a view of Miami’s iconic skyline.

Other Athletic Facilities

Dining Facilities

5 Outdoor Dining
3 Casual Dining Room
3 Informal Dining Room
3 Formal Dining Room
1 Private Function Room
1 Lounge/Bar

Casual & Fine Dining on Fisher Island Luxury Dining in Luxury Venues La Trattoria Italian Eatery No matter what the occasion, our selection of casual & elegant dining venues will impress your sense of style and delight your taste buds. Our renowned chefs and expert food and beverage team present a range of delightful culinary experiences that are sure to please the most discerning and sophisticated of palates. Fisher Island Club’s formal dining encompasses Spanish Renaissance era lounges, drawing rooms and the quiet confines of the library. For private events, the elegant crystal chandelier Ballroom in the Mansion can accommodate up to 150. Our outdoor terraces and other unique venues will surpass expectations from an intimate gathering to an extravagant wedding. Beach Club Porto Cervo Garwood Lounge City View La Trattoria Greenside

Special Club Features

Fisher Island Club
Florida's Most Exclusive Club & Residences

A tropical Island Oasis complete with Private Beach, Golf, Tennis, Spa & Marina

For a world of exceptional luxury and pleasures, look no further than Fisher Island Club. Our exclusive luxury boutique offers world-class resort amenities including:

Club is open 7 days per week, 12 months per year.

Job Details

Date Posted

4/19/2019

Job Title

Director of Catering

Brief Job Description

The Director of Catering is responsible for coordinating all phases of group meeting/banquet functions held in the Club; coordinate these activities on a daily basis; assist clients in program planning and menu selection; solicit local group catering business; maintain the services and reputation of Fisher Island Club and act as a management representative to group clients.

In accordance with Fisher Island Club’s philosophy, all team members work together sharing in a common goal of a successful and innovative club. Team members are to demonstrate integrity, fairness and honesty. These are our core values that we will live by in our daily interaction with all of our external and internal members, guests and customers.

Nature and Scope:

The incumbent reports directly to the Director of Operations. The major trust of the position is to create and maintain a professional, profitable Banquet/Catering operation and controlling expenses in the department.

Candidate Qualifications

Duties and Responsibilities:

Lead by example utilizing a “hands-on” approach to management.
Experience evaluating every catering business opportunity to maximize revenue and profitability while achieving customer expectations
Strong yield management skills with an understanding of optimizing the catering mix of business and the use of historical data
Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action. Provide overall direction, coordination, and ongoing evaluation of operations
Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus
Facilitate an environment in which team members are comfortable utilizing the open-door policy
Develop and maintain good communication and work relationships in all areas of the club
Develops policies and procedures to enhance and measure quality; continually updates written policies and procedures to reflect state-of-the-art service.
Recruits and makes selection decisions; evaluates job performance of banquet/catering staff; coaches, rewards and disciplines staff in a fair and legal manner
Motivates, builds morale, and provides professional development opportunities for all banquet/catering staff including cross-training
Maintains physical presence during all events
Communicate both verbally and in writing to provide clear direction to staff.
Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
Skilled at both monthly forecasting and the annual budget process. Understanding of pace and productivity
Maintain or exceed budgeted sales and profits in all catering areas
Develop and implement effective marketing plans for generating catering revenues
Carefully review all contracted services to assure proper contribution to profits
Assists in emergency and security procedures as directed by the employee manual and the established emergency plan.
Establishing, maintaining and controlling appropriate service standards for all banquet/catering events
Ensure follow-up protocol is in adhered to for all guest issues. Ensure all guest issues are completely resolved prior to departure.
Identify trends, research the competition's products, services and pricing and use it to develop strategic business plans
Maximize and control payroll and other costs for the department
Ensure all guests are being treated in an efficient and courteous manner and that all Club standards are being applied
Have a good understanding on Catering Revenue Management and be able to manipulate rates to maximize profitability.
Monitor that all special requests from guests are being performed
Assist the Membership Department in planning and execution of Club sponsored member events
Personally welcome guests; recognize and anticipate their individual needs; share preferences with all team members, update profiles by recording preferences.
Facilitate and schedule monthly departmental meetings with banquet/catering;
Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.
Actively participate in industry related organizations (NACE, MPI).
Actively participate in community/civic activities to maintain awareness within community and to create booking opportunities
Consistently book repeat business by having a track record of long term client relationships
Perform any other job related duties as assigned.

Educational Requirements

Minimum Qualifications:

BS/BA Business Degree or related field from a four-year accredited college or university required
Minimum of 3 years of relevant sales experience in luxury hotel market and or club environment
Must have a valid Driver’s License.

Knowledge, skills and abilities:

Proven experience with both strategic sales and business development
Experience in developing marketing and sales strategies
Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills
Ability to establish and maintain long-term strategic relationship with corporate clients and co-workers
Excellent creative skills to provide innovative set-ups, menus, and functions for groups
Good computer skills to include spreadsheets, word processing and e-mail
Comfortable meeting aggressive goals and expectations
Ability to verbally communicate with others in order to coach and lead
Strong interpersonal, managerial and leadership skills required
Strong organizational and time management skills required
Ability to manage change effectively
Ability to conceptualize the mission
Clear, concise written and verbal communication skills
Experience making presentations in front of groups
Track record promoting an atmosphere of teamwork
Experience communicating, training, and managing multi-lingual team mebers
Instill a guest service “can-do” attitude in all employees
Coach team members on how to resolve and de-escalate conflicts in a calm and organized manner
Strong customer service and reasoning skills
Strong and creative problem solving skills with exceptional detail in follow-up
Follow/enforce company policies and procedures
Ability to quickly evaluate alternatives and decide on a plan of action
Juggle and balance needs of the organization

Attributes

Proactive, Team Player, Problem Solver
Passionate about hospitality and customer service driven
Must have a professional appearance and good hygiene
Respect for all co-workers and guests
Pride in your work by creating positive energy, excitement and fun
Demonstrate positive behaviors; smiling, being polite and courteous
Able to develop a camaraderie with team members

Working Conditions:

Work is performed inside most of the time, will require some outdoor activity
Ability to work odd hours and on weekends and holidays
Ability to work under pressure and handle stress

Interested candidates can contact Annie Borges, Director of Human Resources, at aborges@fisherislandclub.com

Date Position Available

As soon as possible

Other Benefits

Medical, dental, vision, STD, LTD, Life, 401(k)

Please send resumes to:

Annie Borges
Director of Human Resources
One Fisher Island Drive
Miami, FL 33109
PHONE: 3056042328
aborges@fisherislandclub.com