Golf Facilities

• 18 hole course, par 72, designed by Arnold Palmer
• 9 hole course, par 36, designed by Jack Nicklaus

Tennis Facilities

Swimming Facilities

• Outdoor
• Outdoor

Other Athletic Facilities

Bay Creek Life Center The Life Center is a 10,000 square foot haven for health, wellness, and fun. Inside you will find a members’ lounge with billiards and entertainment, the latest in aerobic, cardio and weight equipment with soaring windows looking out on to the pool and Bay beyond. Outdoors, two crystal blue pools welcome sun-seekers and splashers of all ages—with expansive decks and comfy seating. It’s all just a quick jaunt from anywhere in the community by bike or golf cart.

Dining Facilities

• Informal Dining Room

Special Club Features

Director of Member Experience

This position will be responsible for a variety of member experiences at the Bay Creek Club residential community along the Eastern Shore of Virginia. The Director will be expected to manage programs for all ages of our guests, members, and residents. This position will lead a team of talented professionals, and consistently deliver excellent guest service while striving to exceed their expectations. Facility maintenance, pool activities, beach activities, fitness programs, children’s activities, family programs, nature excursions, wellness and nutritional programs, , bicycle, kayak, and stand-up paddle board rentals are just some of the opportunities we would like to make available to our guests and members at Bay Creek. This development is at the beginning of growth and we are looking for a person with vision who can aid and assist in building our members’ quality of life. Are you looking to lead, direct, and build a rewarding, long-lasting career? Then you may be a good fit for Preserve Communities, a proven real estate development and holdings company with a successful history.
About Preserve Communities and Bay Creek
Preserve Communities is a real estate development company with over 30 years of proven success across a diverse portfolio of projects. Led by a seasoned team of professionals, we specialize in creating purposefully crafted communities that enhance the quality of life for our members and residents. Our lifestyle-centric communities are built to reflect their surroundings and take care to respect the long-term impact of development on the land and living experience. Learn more at preservecommunities.com. Boating, birding, crabbing, fishing, and paddling along the Chesapeake Bay are a way of life here. There is truly something for everyone on these 1,729 pristine acres: from those passionate about golf and outdoor activities year-round, to those looking to trade city life for the perfect beach town in Cape Charles – recently voted the "Prettiest Little Beach Town in Virginia" by Coastal Living. A host of new and updated amenities has been re-envisioned with the goal of making Bay Creek the premier coastal community on the East Coast.
Preserve Communities is currently seeking a Director of Member Experience for a community in the Cape Charles, VA, area.
Primary Responsibilities: Provide direction, leadership, and focus as well as manage the day-to-day operations, financials, and budgetary needs of all lifestyle components of the community designed to enrich the quality of life and enhance the vibrancy of the community for members, and guests. This includes the existing Life Center amenities and beach area programming but also all fitness, aquatics, and nature-based programs, special events, family programs, classes,
workshops, and kid’s club operations. Provides staff support and guidance to the General Manager and other team departments, as necessary.
Additional Responsibilities:
• Plan, coordinate and implement programs, classes, and special community-wide events.
• Hire, supervise, educate, motivate, schedule, and evaluate other Life Center staff, including personal trainers and fitness class instructors.
• Provide staff direction on mission development and its relation to program development, delivery, and board directed budget goals.
• Develop and manage the Member Experience budget providing recommendations to the management.
• Act as liaison to related committees as needed.
• Work with Member Experience team coordinators to develop processes to ensure the consistent delivery of high-quality programs.
• Research and analyze trends and members’ and guests’ feedback to identify, conceptualize, develop, produce, and strategically execute their experience through excellent programming.
• Establish and maintain standards of programming taking into consideration global and local current events and worldwide trends, with the main objective to include new and innovative guest experiences and to help motivate team coordinators to create diversity in program offerings.
• Stay current on local, national, and international events, contemporary activities, and immersive experiences that are popular with our members and guests, with an objective of eliciting new members.
• Attend conferences, join resort/club associations, and extend your passion for the industry through the search for new and innovative talent, expertise, and professionalism.
• Implement new programs as required to meet approved budget goals.
• Develop and maintain community relationships and resources to enhance/diversify program development for the benefit of the members, residents, and guests.
• Establish and maintain relationships with community businesses to create exclusive discounts/privileges of interest to residents.
• Attend regular management or membership meetings, when requested.
• Conduct new homeowner orientation presentations, when applicable.
• Assist with preparation of Newsletter publications and the community website, if needed.
• Perform other job-related functions as assigned.
• Supervision of intern program/staff.

Educational Requirements

Education/Experience:

• Bachelor’s Degree in Recreation, Hospitality or Education preferred, or 7 years related work experience.
• Minimum 5 – 7 years management experience required.