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Club Details

The Tokeneke Club

4 BUTLERS ISLAND RD
Darien, CT 06820


This club uses CMAA's General Manager/Chief Operating Officer Concept.
Age of Club Number of Members Average Age of Members Club Ownership
114 340 55 Member-Owned
Gross Dollar Volume Annual Dues Volume Annual Food Sales Annual Beverage Sales
$6,000,000.00 $2,200,000.00 $1,500,000.00 $600,000.00

Golf Facilities

Golf facilities unspecified

Tennis Facilities

  • 9 outdoor Har-Tru courts
  • 4 outdoor lighted Paddle courts

Swimming Facilities

  • 1 Outdoor
The Club is located on an inlet of the Long Island Sound, with a private beach and swimming facilities.

Other Athletic Facilities

Dining Facilities

  • 1 Banquet Room that seats 65
  • 1 Formal Dining Room that seats 150
  • 1 Ballroom that seats 350
  • 1 Private Function Room that seats 50
  • 1 Snack Bar that seats 75
  • 2 Lounge/Bar that seats 35
  • 1 Outdoor Dining that seats 250
  • 1 Banquet Room that seats 30
  • 1 Banquet Room that seats 10
  • 1 Banquet Room that seats 10

Special Club Features

The Tokeneke Club is nestled in a private enclave on an idyllic cove, with breathtaking views of the Long Island Sound from the entire property. Surrounded by the natural beauty of a protected tidal cove, bustling Rowayton Harbor, and beautifully landscaped homes & estates, the Club serves as a treasured retreat from the demands of daily life.  Incorporated in 1907, the Tokeneke Club has come a long way since it’s simple beginnings, now with over 340 member families and a robust waitlist. Unchanged however, is the Clubs steadfast commitment to a fun, family-centric culture.

The Club features a premier level racquets program, regarded as one of the best in Fairfield County, with nine (9) Har-Tru tennis courts, and four (4) paddle tennis courts. In addition to racquet sports, the Club has an Olympic sized swimming pool, a private beach and Club cabanas, as well as multiple dining outlets and private event venues. Most notably, the Club boasts a one of kind event venue in the newly built Atrium, which can accommodate up to 350 persons, and features a state-of-the-art, custom retractable roof for dining under the stars.

Club is open 7 days per week, 6 months per year.

Job Details

Date Posted

3/4/2021

Job Title

Clubhouse Manager

Brief Job Description

The Clubhouse Manager is a full-time, salaried, management position reporting directly to the General Manager/Chief Operating Officer. The Clubhouse Manager is responsible for the management of all Clubhouse operations including food & beverage, youth programming, cabanas, racquets, beach & pool, front desk, project management, building and facilities maintenance.  The Clubhouse Manager serves as the senior manager on duty in the absence of the General Manager/Chief Operating Officer.

 

The primary role of the Clubhouse Manager is to directly oversee all Club operations, facilities, programming and activities, while ensuring a fun, safe, and enjoyable experience for all members, guests, and staff in accordance with Club standards.

The responsibilities and duties of the Clubhouse Manager include:

Administration:

  • Serves as the administrative and communication liaison between all Club constituencies (members, staff, guests) and departments.
  • Communicates and partners with Club Management & key stakeholders across all departments to ensure seamless integration of programming and activities.
  • Serves as staff liaison member to Club committees and Board of Governors, keeping them informed of Club business as appropriate.
  • Effectively disseminates information and coordinates activities between departments.

Personnel Management:

  • Develops work schedules for all departmental management, based on the operational needs and programming requirements of the Club.
  • Direct responsibility for all department heads (Food & Beverage, Maintenance, Culinary, Marketing & Communications, Beach & Pool, and Tennis).
  • Responsible for all aspects of the intern program including recruitment, coordination of housing, transportation, and training.
  • Collaborates with departmental management to develop and assess staffing needs for all areas of responsibility.
  • Responsible for the hiring, discipline, coaching, counseling, termination, and documentation of all departmental supervisory and support staff.  
  • Plans and executes training and professional development of all subordinate supervisors and staff to ensure exceptional service in accordance with Club standards.
  • Ensures that all employees are regularly trained and certified in areas that help guard the safety and wellbeing of our members, guests and employees including, but not limited to CPR, AED, responsible alcohol service, safe food handling, etc.
  • Assists in conducting annual employee performance evaluations.
  • Possesses knowledge of human resources practices, including wage and hour laws, employment and discharge, equal opportunity employment, and OSHA.

Financial Management:

  • Joint responsibility with Controller and GM/COO to prepare, manage and control the annual operating and capital budgets for all departmental operations.
  • Assists the GM/COO in developing and implementing long-range (strategic) and annual (business) plans, operating reports, forecasts, and budgets.
  • Monitors all departmental budgets; with implementation of fiscal controls and corrective action taken as needed to assure positive outcomes.

Member Services:

  • Maintains high visibility, regularly communicating and interfacing with members both in person and through structured written communications.
  • Responsible for providing genuine hospitality to all members and guests, that compliments the service-centric culture of the Club.
  • Sincere and significant engagement of members, guests, and staff, while regularly soliciting feedback regarding programming and amenities; observing, assessing, and evaluating all areas of responsibility; and working closely with the GM/COO to implement appropriate improvements to enhance member satisfaction and participation in programming.

Operations:

  • Manages Clubhouse/departments in accordance with applicable local, state, and federal laws, while overseeing all daily Club activities, to ensure a fun and safe environment for all members, guests, and staff.
  • Directs, supervises, and supports the work and tasks of assigned departmental managers and associates of the following departments: food and beverage, culinary, marketing and communications, youth programs, accounting, beach and pool, racquets, and maintenance.
  • Assists with the scheduling of all Club social events, recreational activities, and meetings; selects and secures entertainment; and supports the Food & Beverage Director and Culinary team in the planning and execution of all member dining and special events.
  • Participates in on-going facility inspections throughout the Club to assure that cleanliness, maintenance, safety and other standards are consistently attained.
  • Partners with departmental managers including Beach & Pool Director, Director of Racquets, Camp Director, Sailing Director, and Aquatics coaches to coordinate member activities and programming.
  • Assists in the planning and execution of capital projects and facility improvements, repairs, remodeling, and construction. 

 

Candidate Qualifications

Successful candidates will be highly motivated, passionate, organized, and detail-oriented hospitality professionals with verifiable experience of successfully leading teams in premier level private clubs, hotels, or resorts. To be successful in this role, candidates must also have a strong work ethic, positive attitude, genuine enthusiasm for delivering customer service excellence, adroit interpersonal and communication skills, astute financial acumen, extensive food and beverage management experience, and the ability to successfully operate in a fast-paced, high-energy environment.

Furthermore, candidates should be dependable and punctual, with the ability to multi-task and complete assignments independently and proactively. Ideal candidates will be adept problem solvers, proactive team players, and natural relationship builders, with strong teambuilding, leadership, and organizational skills.

Educational Requirements

College graduate with a bachelor’s degree in Business Administration, Hospitality Management, or a similar field of study, with a minimum of 5+ years of leadership experience in a private, member-owned premier level club. CCM designation is preferred but not required. 

Date Position Available

Immediately

Other Benefits

Compensation is open and commensurate with candidate qualifications and experience. Full CMAA membership & benefits will be provided. 

Please send resumes to:

James M Reisig, CCM
GM/COO
4 Butlers Island Road
Darien, CT 06820-6201
PHONE: 2036551481
jreisig@tokenekeclub.org

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