Golf Facilities

• 18 hole course, par 71, designed by Seth Raynor

Tennis Facilities

• 1 outdoor lighted Hard courts
• 5 outdoor lighted Har-Tru courts

Swimming Facilities

• 1 Outdoor

Other Athletic Facilities

Beautiful new Wellness Center and Fitness Facility

Dining Facilities

• 1 Informal Dining Room
• 1 Ballroom
• 1 Formal Dining Room
• 1 Men's Grill
• 2 Private Function Room
• 1 Lounge/Bar
• 1 Snack Bar
• 1 Outdoor Dining

Special Club Features

COMMUNICATIONS AND MEMBER SERVICES MANAGER

The Communications and Member Services Manager reports directly to the General Manager and works collaboratively with the CCC Leadership Team.

The successful candidate will be outgoing, hospitality-oriented, collaborative, focused and express a positive ‘can do’ attitude, even under stressful circumstances.  Many of the activities that will flow through and be part of the role are new and require an exceptionally strong attention to detail, very strong writing, grammar and editing skills, the ability to juggle multiple priorities, and work effectively with a cross-functional team.  The environment is frequently fast-paced and demanding of focus.

The Communications and Member Services Manager will lead the Club forward with improved internal marketing and communications initiatives.  This role requires a creative mind while being an organized, time-efficient and “big-picture” employee.

‘Hitting the ground running’ is a key expectation, but equally important are the following key points of initial focus and concern:

COMMUNICATIONS:

• Facilitate all Club communications including internal communication and marketing, social media, website/app maintenance, all calendars and printed materials.
• Develop and implement a comprehensive communications plan that supports the Club’s brand, Club events, and effective overall communication.
• Advise staff on communications best practices and brainstorm creative solutions to address internal and external communications challenges.
• Ensure message alignment and consistent “branding” across all communications channels and platforms.
• Prepare and manage all internal written communication, emails, flyers and signage and some external written communication.
• Oversee the Club website and app and its content – keep it current, accurate and fresh.
• Market the Club to prospective employees.
• Prepare periodic informational email blasts to the membership.
• Responsible for updating any membership-related marketing and promotional material, both print and electronic – working in coordination with the membership department.
• Responsible for management of Club logos and how they are used.
• Write and manage all press releases and serve as the Club’s liaison to the media when needed.
• Assist Food and Beverage with the design and update any and all dining menus.
• Assist Membership Coordinator with any mailed letters, official business, or notices to the membership.

MEMBER SERVICES:

• Welcomes and greets Members and Guests – assists them with their inquiries or connects them with the right staff who can help them.
• Greets vendors and connects them with the appropriate staff.
• Operate telephone switchboard; routes calls and relays messages to appropriate extensions.  Filters out unwelcome solicitations and cold calls.
• Manages reservations for Member dining and Club social events, working closely with the F&B team.
• Provides quality concierge service to all Members and guests.
• Provides schedule and other Club information to Members and guests.
• Sorts and distributes incoming mail.
• Maintains inventory of office supplies and handles reorders.
• Organizes and expedites the flow of work through the general manager’s office.
• Assign lockers to Members and keep locker records updated.
• Assign key fobs to Members and keep records updated.
• Maintain office equipment and repair records (i.e. Postage and Copy Machine Operations)
• Performs general office tasks not limited to word processing to assist the general manager and other department heads.
• Helps to schedule the General Manager’s appointments and conferences.
• Maintain lobby reader board.
• Greet job applicants filling out applications.
• Maintain appearance of reception area.
• Perform Member relations responsibilities (including checking obituaries and preparing and sending thank-you letters, get-well cards, flowers and birthday greeting cards).
• Receives deliveries from Fed Ex, UPS and other delivery services.
• Provide secretarial and administrative support services to the Board of Directors, General Manager and appropriate Club Staff Members.
• Performs other clerical duties (copying, mailing, distributing, etc.)
• Completes other special projects and assignments as directed by the General Manager.

Educational Requirements

Prefer a degree or in communications or marketing, or equivalent professional experience.  Prior experience working with a private Club is definitely advantageous.

Salary Range