Club Details

The Country Club

2825 Lander Road
Pepper Pike, OH 44124

This club uses CMAA's General Manager/Chief Operating Officer Concept.

Age of Club	Number of Members	Average Age of Members	Club Ownership
133	630	60	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
$12,000,000.00	$4,650,000.00	$2,100,000.00	$900,000.00

Golf Facilities

18 hole course, par 72, designed by William Flynn

The William Flynn designed golf course is the centerpiece of Country; the course is scheduled for a renovation by Gil Hanse in 2022. Its par 72 layout is just over 7,000 yards from the tips and provides an outstanding test of golf abilities. The beautiful use of the natural land, a thoughtful routing, wide fairways, landform greens and strategic bunkers all combine to make Country one of Flynn’s finest works!

Tennis Facilities

8 outdoor Har-Tru courts

Swimming Facilities

1 Outdoor

New facility opened in 2017

Other Athletic Facilities

Skeet Shooting Range, 4 paddle tennis courts and has begun a new racquet sports complex that is set to open in 2021/2022

Dining Facilities

Dining facilities include 160 seats of casual dining, 250 seat banquet room, outdoor dining terraces, children’s snack bar and several private dining rooms with total food and beverage sales of $3 million. Gross revenues total approximately $12 million, and the Club has just over 600 total members.

Special Club Features

Exceptional opportunities are available for highly-engaged students with a passion for excellence in club management at one of the country’s premier family-oriented country clubs. Founded in 1889, The Country Club is located outside of Cleveland, Ohio, in the attractive suburb of Pepper Pike. We are a nationally recognized Platinum Club and have a long tradition of excellence that continues today.

The Club’s golf course is a highly regarded William Flynn design and has played a part in many important golf events, including the 1935 US Amateur Championship won by Lawson Little and the 2012 US Women’s Amateur Championship, won by Lydia Ko. Our sports facilities include the 18-hole golf course, swimming pool, tennis courts, paddle tennis, fitness center and skeet range.

The Club completed a significant clubhouse renovation in 2016/2017 that included a new pool, an outdoor three-season bar, and dining area, and has begun a new racquet sports complex that is set to open in 2021/2022. The William Flynn designed golf course is the centerpiece of Country; the course is scheduled for a renovation by Gil Hanse in 2022. Its par 72 layout is just over 7,000 yards from the tips and provides an outstanding test of golf abilities. The beautiful use of the natural land, a thoughtful routing, wide fairways, landform greens and strategic bunkers all combine to make Country one of Flynn’s finest works!

Club is open 6 days per week, 11 months per year.

Job Details

Date Posted

10/13/2021

Job Title

Assistant Food and Beverage Manager

Brief Job Description

The primary focus areas include ensuring that the highest level of service is maintained, and member expectations are met and exceeded. Duties include, but are not limited to, bar and service staff management and inventory and supply management. The Assistant Food and Beverage Manager works closely with all Food and Beverage Managers & Assistant General Manager. The Assistant Food and Beverage Manager will have a positive attitude, sense of urgency, ability to train, motivate and lead others, and act with integrity.

Oversight of the following Areas:

Flynn Bar and Flynn Grill
Spoon & Niblick (Family Dining)
Library
Pine Room
Men’s Grill
Crystal & Mather Rooms
Burke’s Bar and Patio
South Porch
Living Room
Zelma's Poolside Soda Grill
Main Terrace
Ala-Carte Terrace
Board Room & Small Room
Additional Areas as Needed

Candidate Qualifications

Leadership:

Supervise all service staff to help ensure proper service standards are met or exceeded
Monitor service and food quality during all service times to ensure standards are met or exceeded
Acts as manager-on-duty in the absence of the Food & Beverage Managers
Greets and seats members and guests
Inspects service staff to ensure that they are always in proper and clean uniforms
Ensures that all side-work is completed as scheduled, as well as cleaning and restocking area(s) upon completion of the shift
Responsible for maintaining the cleanliness and organization of equipment and storage areas.
Makes sure all Ala-Carte Dining Rooms opening and closing duties and pre-event / post-event procedures have been completed
Assists the Food and Beverage Managers with the responsibility of maintaining an inventory of all the front of house service items (silverware, glassware, coffee pots, water pitchers, salt and pepper shakers, sugar bowls, and all other supplies)
Assists the Food and Beverage Managers with the Club’s linen program. Ensure all linen is at the Club for each event and a la carte service
Ensures the correct appearance, cleanliness, and safety of all Food and Beverage outlets and event spaces
Responsible for regularly checking the functionality of all equipment and fixtures throughout the Club and reporting deficiencies and maintenance concerns
Serves as liaison between the Food and Beverage department and Culinary department, while also coordinating and ensuring punctual service
Assists in directing pre-shift and post-shift meeting(s) with service staff team members to relay information on club policies, events, newsletters, etc.
Handles member and guest complaints in a professional manner according to established policies, and forwards all information to the Food and Beverage Managers and Assistant General Manager
In conjunction with other Food and Beverage Managers is responsible for the recruitment, hiring/termination, performance evaluation, and management of all Food and Beverage staff
Assists in initial training and on-going development of all Food and Beverage service staff including service assistants, servers, expediters, and bartenders
Works with other Food and Beverage Managers to ensure all dining outlets and events are properly staffed
Responsible for controlling all expenses, including supplies and labor in conjunction with the Food and Beverage Managers
Approves all Food and Beverage staff payroll in accordance with the schedule
Works in conjunction with Lead Bartender to properly order and maintain par levels for inventories to include spirits, beer, wine, and bar supplies
Responsible for working with other Food and Beverage Manager(s) and the Lead Bartender to ensure accurate completion and maintenance of monthly beverage inventory
Develops knowledge of Jonas Point-of-Sale system to assist in providing and training all Food and Beverage staff on all proper functionalities for operations
Works to exceed food and beverage sales budgets
Maintains service standards while observing and making recommendations to improve service
Participates and suggests creative ways of promoting Club events as an active member of the leadership staff in improving the service and operation of The Country Club
Set clear and concise expectations for every team member in each dining outlet and event space earning respect of the Club’s staff, Food & Beverage staff, and Club Department heads
Follows and enforces all rules and policies of The Country Club
Assists in setting up Club events in accordance to banquet function sheets or BEOs
Attends Food & Beverage meetings to review policies and procedures, future business and to continually develop quality and image of the Club
Produces daily or meal-period revenue analysis and other reports from point-of-sale systems used in the Dining Room, and Club events - “Nightly Recaps:” reviewing end of night reports for each shift
Performs additional assignments and projects as assigned by the Food and Beverage Managers, Assistant General Manager or General Manager

Skills:

Able to work at a rapid pace while maintaining attention to detail and the ability to multi-task
Must have good supervisory skills
Must have excellent communication and the ability to promote sales
Must be skilled in time-management
Must have teaching and motivational skills

Attitude:

Adheres to the Club’s mission and vision statement; consistently modeling behavior in alignment with The Country Club’s values and leadership
Promotes and maintains a positive working relationship between the service and culinary team
Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the Members and exceed their expectations
Displays a sense of urgency with all tasks and always exemplifies a leadership presence within the team
Must be flexible and able to adjust to meet the changing needs of the Club and the Members
Must maintain a high level of professionalism and communicate effectively
Must show enthusiasm for the job and the Club
Must be considerate, patient, and willing to help fellow employees
Must have a good self-image and be able to command the respect of the employees
Must be able to tolerate pressure and work calmly and efficiently during busy times
Must handle all complaints according to Club policies and procedures
Must possess a strong work ethic, sound moral judgment, and high integrity

Educational Requirements

High school diploma or GED required
Minimum of 2 years’ supervisory experience in fine dining or upscale restaurant. Country Club experience is preferred
4-year Hospitality Degree or equivalent preferred
This position requires initiative, creativity, and self-motivation, as well as discipline
Maintain high visibility throughout the Club and exhibits a drive to provide an exceptional Member experience
Full-time, flexible hours are required. Must be able to work days, nights, weekends, and holidays
Must be able to stand and walk for extended periods. Must be able to bend, push, pull, and lift 30 lbs.
Ability to adapt to changing technologies that would improve work efficiency, member service, and staff engagement
Proficient in computer skills, including POS systems, website functions, and Microsoft Office
Professional appearance appropriate for a platinum-level Country Club
Maintain active involvement in professional organizations and continuing education in related classes

In no way does this job description imply that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions or assignments. Management reserves the right to change, rescind, add, or delete the functions of this position.

Date Position Available

Immediately

Other Benefits

Benefits are available to full-time employees after a waiting period and include:

Health & Dental Insurance, and Wellness Program

Participation in the Club's 401K Program

Vacation & Paid-Time Off

Employee Meals while on Shift

Free Parking

Competitive Salary & Holiday Bonus

CMAA Membership Dues & other Educational Opportunities

Uniform Allowance

Monday Golf Privileges

*As an Equal Opportunity Employer, TCC and its affiliates do not discriminate in hiring or employment on the basis of race, color, religion, national origin, gender, age, genetic information, sexual orientation, disability, or veteran status. All qualified candidates are encouraged to apply.

Please send resumes to:

gsimpson@thecountryclub.com
Full_time
2825 Lander Road
Pepper Pike, OH 44124
PHONE: 216-831-9200 ext. 171
gsimpson@thecountryclub.com