Fall is upon us and my thoughts are about what the next six months will bring – from politics to flu season to COVID vaccines. We have a lot on our minds as we plan for the next six months. How great would it be to look into the future with a crystal ball? Since we don’t have one, we continue to watch and learn from you as you manage your clubs to the best of your abilities. It has been an amazing vantage point to see how you’re dealing with what is known, and planning for many more twists and turns over the next few months. We are here for you with guidance and resources and community. The CMAA staff team is also planning for what’s on the horizon… 

At this point, CMAA is midway through running our Business Management Institutes (BMI) virtually for the fall. They are functional and those attending acquire the education without the travel. These BMIs require extra focus by participants and staff, as there are a lot of moving parts. For many of us, we realize how much we long to be back in person as this component of the BMI is missing. The Leadership/Legislative Conference and the Mid-Management Conference, as well as several Summits, occurred virtually this fall too. These too were very successful for virtual events, but once again we noted how much we all missed being together and learning from one another in person, onsite.

I am glad to see there is a bit of a CMAA thaw happening in some parts of the country regarding in-person CMAA programs. I have seen several announcements of in-person Chapter events. Just like your club, the key is implementing safe practices for all involved. In August, a few of the staff team and I got to participate in the National Capital Chapter’s golf tournament. It was great to see people; all of us dealt with the awkward elbow pumps and virtual handshakes and greetings. 

After a six-month COVID break, I took my first flight at the end of September to visit with members of the Greater Michigan Chapter. I must admit I was anxious about the travel experience and wondered how different and how safe I would feel. I’m happy to report that I was completely comfortable with flying and staying in a hotel. The hotels and airlines have done an amazing job of creating an experience where all can feel safe and comfortable. Frankly, the only time when I felt a bit uneasy was with the rental car experience, until I did my own wipe down of the car’s interior! The Chapter visit itself as well as hearing about what’s going on in clubs in Michigan was invaluable. Nothing beats that in-person connection, camaraderie, and sharing.

This past week, I took some newer CMAA staff to see a couple of the DC city clubs and a local country club. Their COVID operations were impressive! In addition, those CMAA staff who were interested and COVID comfortable, partook in a staff field day at the CMAA member-managed club Bretton Woods in Maryland. The team at Bretton Woods led us in various socially distant team building exercises. It was a nice break, gave everyone a glimpse inside the COVID workings of a club, and allowed us all to feel almost normal. 

As we move forward into the next six months, I am hopeful this COVID environment will lend itself to allowing for more in-person CMAA events. Many of you recently answered a survey on your thoughts about the 2021 World Conference and Club Business Expo. Thank you for your important feedback. As you can relate from planning events at your facilities, there are a lot of scenarios to evaluate and consider. I am hopeful we can share news on World Conference plans in the next few weeks.

Until next month,

Jeff

September marks six months of society living in an extreme public health crisis. As I took a walk this morning, I mulled over what I have learned throughout the past six months. I want to share as self-reflection exercises like this give perspective:

1. I have learned how precious time is to a much greater degree, and how I value the time spent with my family and friends even more. But I also miss the open access to them.

2. I have learned I can work from anywhere (I already knew that) and for long periods of time (but I don’t like that). While CMAA staff is back in the office on a staggered basis for safety, I also miss having us all together at one time.

3. I have learned that I am grateful for my health and that I must do all that I can to protect myself (I just got my flu shot) and those around me, like family and CMAA staff. But I sure miss the occasional hug from someone I haven’t seen in a long time too! 

4. I have learned that CMAA members are resilient and creative and so giving of themselves to their club members. But I also know you are not [super]human. You are on your own emotional roller-coaster created by COVID, even if your members do not see it. Please, take care of yourselves.

5. I have learned that planning is tough in this environment – budgets, local COVID regulations, member amenities, etc., The ability to react and adjust on the fly is a necessary skill during any crisis, but specifically this one. 

6. I have learned the club management professional’s community has grown even stronger during the pandemic as sharing ideas, solutions, and concerns with each other has been a key to clubs and club professionals surviving and thriving during this unique time.

7. I have learned that CMAA National and Chapters are also resilient and creative as the entire CMAA family has rallied to find new ways to serve members, amplify CMAA community support, and provide value too!

8. I have learned that CMAA members have not only accepted, but learned to thrive in virtual events, Zoom calls, and using other online tools as a must to maintain connections with peers. But I know everyone misses being together in person.

9. I have learned that there are many ordinary heroes in our midst – like medical professionals, teachers, trash collectors, and so many more who have continued their work during all phases of the pandemic to ensure others are taken care of. We can never take any of them for granted and we should be sure to say thank you. Thank you CMAA professionals for your work to create great experiences for your members too during the past six months! 

10. I have also picked up some additional skills too, such as giving myself a haircut – I know others at CMAA National have as well! But I really prefer someone else do it for me.

In conclusion, I have learned we have a lot to be thankful for and reflecting on it regularly is a way to keep the proper frame of mind as we trudge toward a solution to this crisis! Earlier this week, we celebrated National Gratitude Day. I hope you will join me in honoring The Club Foundation with a gift of gratitude in honor of someone who has supported you in your career. Do you have a mentor, colleague, or member you want to thank? Text CFGRATEFUL to 41444 to start your donation and give the #GiftofGratitude. 

Thanks for your time this month and always.

Until next month, 

Jeff Morgan

If you thrive on leading change and evolution, 2020 is the year for you! But change in conditions where the ground is constantly shifting can be exhausting. Our world has been changing since March, so you a have right to be a bit tired. Regardless, what I have seen over the past five months is that CMAA members have been putting aside their own weariness and rising to the occasion day after day to ensure their members are having the best possible club experience. 

The CMAA staff has been focused on the same – ensuring you have an exceptional and engaging member experience – despite the storm around us. As we head toward the fall, I want to share a few things happening at your Association and I invite you to participate because CMAA needs your support more than ever. 

• The 2021 national membership renewals were sent out in early August, with the new CMAA year beginning November 1, 2020. Just like at your clubs, dues are the lifeblood of CMAA. I want to thank you for your continued membership commitment. Please note, your timely renewal is especially critical this year as other sources of CMAA revenue – both at the National and Chapter levels – have been impacted by COVID-19.

• This past spring, we had to cancel many of the Business Management Institute (BMI) programs as we were just entering the COVID-19 public health crisis. Unfortunately, we’ve had to pivot again and make the difficult decision to cancel some fall BMIs due to safety concerns; CMAA’s core BMI programs will still go on, but via a virtual format. In the spirit of making lemonade with lemons, we have been able to re-open the registration for these programs where applicable, and add space for a limited number of extra attendees. This is a rare opportunity to continue (or start) your CMAA certification journey with the same commitment to participate and network, minus the travel. Take advantage of these opportunities! 

• Even more professional development opportunities are right around the corner. Please consider enrolling and participating in a Summit and/or Conference in the coming months. These now virtual programs/events provide top-notch education and learning without any travel required. They include:

• The sold-out Membership & Marketing Summit – August 25 
 

• Leadership/Legislative Conference (LLC) – September 9-10 

• Communications Summit – September 22-23

• Mid-Management Conference (MMC) – October 19-20

• The Club Foundation (CF) is a critical component to the CMAA family with members helping members by funding scholarships, supporting students, and other worthy industry causes. There have been other priorities over the last several months, so while CF has continued its important work on your behalf, there hasn’t been a lot of active fundraising efforts. However, with a new CF strategic plan in place and designs to help the profession and the industry, raising funds will be ramping up. As fundraising begins again, I respectfully ask that you do two things this year: first consider making a CF contribution when paying your CMAA membership renewal; and second consider reaching into your pocket and making a donation to one of the upcoming campaigns. My wife Susie and I earmark dollars annually for giving and The Club Foundation is always included. In my mind, it is rewarding to give to an organization that has such a powerful industry and personal impact and focus. 

Thanks in advance for your support of and assistance with each of these items. These are unique times and CMAA is your professional home. The Board, CMAA staff, and I want to continue to ensure we are doing all we can to support you.

Until next month,

Jeff Morgan

The terms —racism, glass ceiling, white privilege, title nine, black lives matter, unconscious bias, inequality, and equal opportunity — all evoke emotions and opinions for each of us. Likely they are different for each of us too. I must admit my own perspective is evolving as the current conversations around the nation have caused me to pause and reflect. I have spent the past several weeks trying to learn more to better equip myself as a person in society who wants to do better. As your CEO, I have also been trying to better understand these terms and their meanings from various points of view so I can be equipped as CMAA prepares to do more. We cannot navigate these issues, emotions, and feelings by ignoring them. I have grown from this learning process but will continue that journey. 

CMAA is on this journey too and has taken an important step forward as an organization. I am proud of the CMAA Board’s action to establish an executive ad hoc committee, the Diversity & Equity in Leadership Task Force. CMAA is committed to equity and an ongoing dialogue across cultural lines as a strategy for excellence in serving our members, for addressing the needs of an increasingly diverse society, and as a mechanism for equipping current and future CMAA leaders. This Task Force will leverage our pillars of professionalism, education, leadership, and community with a goal to ensure that CMAA welcomes and encourages participation and advancement for all club professionals.

My sincere thanks for the leadership of Board members Janine Budzius, CCM, CCE, and Richard LaRocca, CCM, CCE, who will co-chair this Task Force. I also want to thank the following CMAA members and staff for agreeing to serve on and help with this important undertaking:  

I accept my responsibility that I must learn more, and act more. CMAA has also accepted its organizational responsibility to be a positive catalyst for all in the club industry. Education and mentoring are at the core of our purpose – to develop people so they can be their best. I would ask you to do the same going forward by taking advantage of this time and opportunity to learn and act in a positive way for your club and the club management profession. 

Thank you and until next month,

Jeff Morgan

Hello CMAA Members,

How many of these office/club routines and things do you remember?

1. Smoking was permitted throughout the business or club environment. (And it was unhealthy.)

2. Showing up for work at all levels involved using a punch or time clock.

3. Using the phone for personal use was not allowed in a work setting.

4. You came into the office or club even if you were sick. (Oh, you still do that? Please stop.)

5. There was no getting online for any reason other than work. 

6. You left long detailed voicemails instead of your name, phone number, and headline (or maybe now you just text the person if you don’t get them on the phone).

7. All email writing was to be treated like writing a formal business letter.

8. Handwritten notes were expected. This is largely a lost art but thank goodness many have held on to this personal expression of communication.

9. There was one printer for the entire office and often you queued print jobs up overnight because they took so long to print.

10. Carbon paper was used to make copies. Those of you who know the smell of the blue ink from a mimeograph machine get extra credit or maybe need to not admit it.

11. You shared a dial up modem and a clunky computer with other team members. Glad those days are gone, and our cell phone or other handheld is our portable companion.

12. Dressing down at work meant wearing loafers or sandals.

13. CMAA’s CEO sent weekly email updates to members for the last three months. I’ll be switching back to the monthly blog starting next month as we return some things to their normal CMAA rhythm. 

I hope you appreciate the subtle changes in our work or club world that often happen without great fanfare. I think most would agree these are all positive changes too! 

Have a terrific upcoming week as you prepare for the July 4th holiday.

CMAA’s Week Ahead 

Access our Reopening FAQs
We’ve curated your questions about reopening into topics areas and paired our extensive resources. Access these materials today and share with your team! 

Please Contribute: Coronavirus Operations Research Phase 2 Closing Sunday
The 2020 Coronavirus Operations Survey Phase 2 is open through Sunday, June 28. We request only one response per club and ask that the most senior manager at each facility completes the survey. Please take time to complete this survey. We value your input. Results will be disseminated the week of June 29.

Thank you to everyone who has participated thus far in all of our research efforts.. Access all results on www.cmaa.org/beprepared and recordings of all of the interpretive webinars on CMAA University with the COVID-19 Resources.

Onboarding New Employees? Get Insight from the Latest CMAA Podcast
The newest CMAA Master Club Manager (MCM), Boris Gradina, MCM, CCE, joins us this week to share his research on the importance of onboarding new employees. He takes us through how he arrived at this topic for the MCM Monograph, the difference between orientation and onboarding, and why timing of the onboarding process is so crucial in ensuring long-term employee retention. Listen online or on Apple Podcasts.

→ Upcoming Webinar: Get the Latest Research Insights
Join Jeff Morgan, FASAE, CAE; Sarah Bal, CAE; and Amilcar Davy, CMAA on Wednesday, July 1, at 3:00 p.m. for a one-hour webinar on How Are Clubs Operating as They Reopen from COVID-19? The Latest Insights from CMAA's Research Results. 

Miss a Recent Webinar?
The recordings of the webinars and a copy of the slide presentations are made available within 48 business hours of the live event. You can access the recordings under the COVID-19 Resources section of CMAA University. Once you sign in, click on the “Start Learning” button. If you need to access your login information, please contact us through this online form: https://www.cmaa.org/resources/contact/cmaau.html.

“Every new beginning comes from some other beginning’s end.” 
Seneca

Hello CMAA Members,

Click Here for This Week's Video Message!

CMAA’s Week Ahead 

Access our Reopening Resources 
We’ve curated your questions about reopening into topics areas and paired our extensive resources. Access these materials today and share with your team!

Contribute to Our Next Phase of Coronavirus Operations Research
The 2020 Coronavirus Operations Survey Phase 2 is open through Sunday, June 28. We request only one response per club and ask that the most senior manager at each facility completes the survey. Please take time to complete this valuable survey. We value your input. Results will be disseminated the week of June 29.

Thank you to everyone who has participated thus far in all of our research efforts over the past few months. Access all results on www.cmaa.org/beprepared and recordings of all of the interpretive webinars on CMAA University with the COVID-19 Resources. 

Listen to the Let’s Talk Club Management Ep. 32 – Total Transparency
In this first episode of June, we sat down with Steve Buck, CCM, CCE, General Manager of the Stock Farm Club in Hamilton, MT. Steve’s club was hit by COVID-19, with eight of his golf course maintenance crew going down with the virus. He shares with us the experience of containing the virus, communicating with the local community and the state, and the biggest takeaways of the incident. From making sure his staff were cared for to navigating the politics of living and working in a small town, Steve’s story of crisis management is a must-hear for any club management professional. Listen online or on Apple Podcasts. 

Upcoming Webinars 
CMAA is winding down daily webinars. Upcoming webinars will include: 

→ Thursday, June 25 – 2:00 p.m. EDT
CSFA/CMAA Webinar
Innovative Earnings: Creative Wellness Revenue Drivers during COVID-19
Moderator: Nicole Mains, Club Wellness Evolutions, LLC
Panelists: Teresa McKee, Woodfield Country Club, Boca Raton, FL; Les Johns, Grey Oaks Country Club, Naples, FL; and Lukasz Monka, The Landings Club, Savannah, GA

Miss a Recent Webinar?
The recordings of the webinars and a copy of the slide presentations are made available within 48 business hours of the live event. You can access the recordings under the COVID-19 Resources section of CMAA University. Once you sign in, click on the “Start Learning” button. If you need to access your login information, please contact us through this online form: https://www.cmaa.org/resources/contact/cmaau.html.

Hello CMAA Members,

As we approach Day 90 of the COVID-19 crisis, I am thinking about daily rituals. We probably all have daily rituals. My morning routine include getting up before the sunrise and getting outside to take in the start of the day. In the evening, I turn off my phone and get offline at least an hour before bedtime so I can decompress. I am sure you have your own – maybe it includes fitness, or maybe meditation, or a devotional, or possibly a cup of coffee. Did you know that Beethoven had a morning ritual that he needed exactly 60 coffee beans for his morning brew?

Regardless of your rituals, they probably give you satisfaction, inspiration, pep, or maybe calm you down. They are done for mind and/or body and each of our rituals are as unique as each of us. But have you given thought to what rituals have become new during this COVID crisis that you might want to keep? Maybe you have also lost some rituals that you really miss too – like stopping by your favorite coffee shop where the barista knows your name and exactly how your coffee is made. Gosh, I bet you can’t wait for that normalcy again.

Our road to normalcy still has lots of twists and turns ahead of us so pace yourself as changes in opening facilities have come quickly the past few weeks by states and localities. I suspect each change brings new challenges. But I know you will take it in stride.

Finally, I hope you have CMAA rituals too, like reading Club Management or CMAA’s Outlook, or reaching out regularly to your CMAA peer network. I hope your CMAA rituals during COVID have expanded to check out the posts on CMAA’s online Connect community or regularly consulting CMAA’s pandemic website when you have a need. 

It is my hope these new CMAA rituals have served you well and will continue to provide value as we head down this evolving road to normalcy. We’ve got your back with CMAA community, information, and education every step of the way. 

CMAA’s Week Ahead 

Got Reopening Questions?
CMAA knows there are a lot of questions as clubs reopen. We’ve curated your questions into subject areas and paired our extensive resources. Access these materials today and share with your team! 

Learn and Connect on Upcoming Webinars

CMAA is offering a number of webinars to help address your most pressing questions. Watch your email daily for further announcements! Next week’s webinars will include:

→  Monday, June 15 – 2:00 p.m. EDT*
Club Leaders Alliance
Dick Kopplin, Kurt Kuebler, CCM, & Tom Wallace, CCM, CCE, Kopplin, Kuebler & Wallace; Ray Cronin & Jim Butler, CCM, CCE, PGA, Club Benchmarking; Bill McMahon, Sr., Frank Vain, & Chris Coulter, CCM, McMahon Group
*This webinar is scheduled for 90 minutes.

→  Wednesday, June 17 – 2:00 p.m. EDT
Summer Activities & Events
Ed Ronan, CCM, CCE, Bretton Woods; Desi Speh, Arizona Country Club; and Kelley Williams, CCM, Carlouel Beach & Yacht Club

→  Thursday, June 18 – 2:00 p.m. EDT
Club Spa & Fitness Association Trends Report
Greg Manns & Jacob Starinsky, Industry Insights; and Amilcar Davy, CMAA

Can’t attend a live event? The recordings of the webinars and a copy of the slide presentations are made available within 48 business hours of the live event. You can access the recordings under the COVID-19 Resources section of CMAA University. Once you sign in, click on the “Start Learning” button. If you need to access your login information, please contact us through this online form: https://www.cmaa.org/resources/contact/cmaau.html.

“Motivation is what gets you started. Habit is what keeps you going.” ~Jim Rohn