This club uses CMAA's General Manager/Chief Operating Officer Concept.
Other Athletic Facilities
The club offers a state of the art fitness center, fitness classrooms, massage therapy destination.
Special Club Features
The Country Club of Birmingham is a 119 year old private club located in Birmingham, Alabama. The club has consistently been recognized as one of the Platinum Clubs of America and is viewed as one of the premier clubs in the Southeast. The club boasts two 18 hole golf courses, tennis facility, and pool. The Club finished a 28 million dollar renovation in 2009 and additional expansions in 2012, and 2014. Our 120,000 sq. ft. clubhouse features a state of the art dinning, and fitness center. Clubhouse dinning operations include, full service a la carte dining featuring an upscale formal, family casual, and al fresco. Eight banquet rooms capable of seating capacities from 2 to 800 people comprise the catering department. The club has 1700 members and a F&B revenue of 4.1 million per year.
Club is open
6
days per week,
12
months per year.
Title: Assistant Manager
Reports to: Clubhouse Manager
Overview
The Assistant Manager is responsible for implementing and maintaining the services, procedures, team dynamics that drive overall member satisfaction. This person supports the service team with preparation and execution of Casual Dining. The Assistant Manager is a member of the Clubhouse Leadership team and is expected to lead by example in all areas of these particular areas. He/she will assist in all areas as assigned, energizing the “The answer is yes, now what is the question?” philosophy, and maintaining the high standards of service and behavior of the Country Club of Birmingham.
Key Responsibilities
· Oversee the implementation and compliance of CCB’s service training program.
· Write, monitor, and evaluate the weekly schedules and payroll budget.
· Build strong relationships to foster high levels of teamwork. Responsible for coaching all team members and ensuring all performance standards are in place and met.
· Administer inventory programs for all supplies and uniforms on a quarterly basis and ensures ongoing care and appropriate replacement plans are in place.
· Attend weekly Food & Beverage meetings.
General Job Description
· To develop and implement strategies for food and beverage operations that are aligned with the Country Club of Birmingham’s overall philosophy.
· Schedules personnel and plans dining room set up based upon anticipated member/guest needs.
· Greets and seats members and guests.
· Create an exceptional experience for guests.
· Carefully supervises dining room staff to help assure proper service. Takes orders when necessary.
· Hires, trains, supervises and evaluates dining room staff.
· Provides appropriate reports concerning employee hours, schedules, pay rates, job changes, tip pool, etc.
· Constantly seeking opportunities to engage membership and guests and follow up on their experience.
· Receives and resolves complaints concerning food, beverage, and service.
· Serves as liaison between the dining room and kitchen staff.
· Assures that all side work is accomplished and that all cleaning of equipment and storage areas is completed.
· Conducts/directs pre-meal meetings the dining room personnel. Relays any information and policy changes and briefs personnel on details pertaining to the evening.
· Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures. Checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
· Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, and sugar bowls and ensure that they are properly stored and accounted for.
· Aid in preparing the budget; monitor actual versus budgeted expenses and takes corrective action as appropriate.
· Monitors dining room labor; makes adjustments as necessary to achieve financial goals.
· Create an environment for employees that are aligned with the company culture through constant communication and reinforcement.
· Recruit and select the employees needed to provide the CCB experience.
· Provide employees with the tools and environment they need to succeed.
· Oversees the employee “Caught in the Act” program.
· Develop and implement strategies and practices that support employee retention.
Experience and Education
· Preferred a minimum of a bachelor’s degree in Hospitality Management from an accredited university or 3 years Food and Beverage management with a proven track record of successful member services and satisfaction.
· Demonstrate ability to relate to, communicate with and motivate employees to sustain high performance and quality levels.
· Planning: Skilled in identifying the most effective way to complete the task, and preparing to overcome expected difficulties.