This club uses CMAA's General Manager/Chief Operating Officer Concept.
Special Club Features
The Grove is a 1,110-acre luxury, private club, and gated community offering a family-centric, private resort lifestyle in Middle Tennessee near Franklin and just south of Nashville. Amenity highlights include a Greg Norman Signature golf course and a grand clubhouse called the Manor House. Members of all ages enjoy numerous opportunities to live an active, outdoor lifestyle with resort pool areas, parks, tennis courts, kids club, hiking and biking trails, fishing lakes, an organic garden offering farm-to-market fresh produce for all of the restaurants. The Grove features the Jaeckle Centre – a world-class equestrian facility for daily riding, expert training, and horse boarding for Grove members. With approximately fifty percent of the community devoted to open, lush, green spaces, parks, and pastures, embracing a healthy, active lifestyle is easy for all members and their guests. The Manor House, the private clubhouse, is the masterpiece of the beautiful community. Majestically overlooking the Greg Norman Signature golf course, The Manor House is the social hub for members and their guests. At the Manor House, exceptional service and an elegant, comfortable atmosphere are the backdrop for wonderful dining experiences, gatherings at the bar and lounge, and private events. It is the place where friends and families gather, and memories are made.
The Grove is located in the most sought-after school district in Tennessee, offering children at The Grove the opportunity to attend College Grove Elementary, Page Middle, and Page High School, each highly ranked within the district. The Grove is a club dedicated to the enrichment of its youngest members, tweens, and teens. The Club’s youth programs are designed specifically for them and led by well-trained, professional educators—and it's right inside the gates!
The Discovery Club offers the opportunity to experience and explore something new each day—from daily outdoor adventures to arts and crafts, scavenger hunts, golf, tot’s tennis, and kids’ kitchen. Teens programming includes such activities as tennis clinics, volleyball, nature walks, golf, horseback riding, fishing, as well as individual help with homework and school assignments.
The Grove offers a country lifestyle with the added luxury of nearby shopping and dining in Franklin, Cool Springs, Berry Farms, and Nashville, Tennessee—10-25 minutes away from the front gate.
DINING FACILITIES:
• 1 formal dining room that seats 68
• 1 lounge/bar to enjoy cocktails before dinner
• 1 men’s grill that seats 24
• 1 ladies lounge that seats 14
• 1 outdoor dining facility that seats 94
• 3 outdoor event lawns to host large events
• Pool with full-service dining menu
• The Bridge Bar, a casual atmosphere dining experience that seats 48 inside and 48 outside.
The club is open 7 days per week, 12 months a year.
For more information on The Grove: https://groveliving.com
Club is open
7
days per week,
12
months per year.
Full, Part TIme & Seasonal positions available.
General Summary of Duties:
The purpose of this job is to serve guests enthusiastically, suggestively selling menu items, serving both food and drink products, correctly charging member accounts for food and beverages sold and ensuring that members receive recognition, anticipation and seamless service that supports club standards throughout their meal. Perform all tasks related to food and beverage service in a courteous and efficient manner while maintaining a clean work area. Responsible to coordinate, develop, and implement all Food & Beverage departmental training programs to promote a well-trained staff resulting in positive member relations.
Typical Physical/Mental Demands:
Requires mobility and prolonged standing. Bending and reaching to a height of eight feet. Transporting, pushing, pulling, and maneuvering items weighing up to thirty (30) pounds. Working at a height of four (4) feet. Normal sense of smell, taste, touch, and sound. Normal vision range. Eye/hand coordination and manual dexterity. Ability to distinguish letter, figures, symbols, and colors. Work may be performed in small areas having a three-foot access. Work entails chemical usage. Ability to tolerate varying conditions of noise level, temperature, illumination, and air quality.
Examples of Duties (includes but not limited to the following):
Always displays the highest standards of service, welcoming members in a polite, gracious, and enthusiastic manner; always paying attention; anticipating and meeting their needs.
Oversee the training process of new team members as it relates to the club performance standards and Food & Beverage departmental standards.
Observe and appraise team member performance, provide feedback, and facilitate improvements in accordance with established standards of product and performance.
Track and maintain all individual team member training records of in-house programs, including departmental orientation records for new hires.
Monitors and maintains the productivity level of employees.
Assists supervisors in understanding team members ever changing needs and expectations, and how to exceed them.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to verify understanding.
Coordinate’s cleaning program in all F&B areas (e.g., General clean), identifying trends and making recommendation for improvements.
Creates and nurtures a Club environment that emphasizes motivation, empowerment, teamwork, and passion for providing service.
Take and deliver food and beverage orders to members and ensure correct and prompt delivery of orders.
Greets members, explains special of the day, explains menu using concise and articulate language, and listens and responds to question.
Suggestively sells appetizer, entrée, and dessert menu items by describing each item in an appetizing way.
Delivers checks promptly to the line so that orders can be prepared within the prescribed time.
Returns to the table throughout the members visit to ask if guests are satisfied, check for refills, suggestively sells additional items and clear items from the table, and delivers the check.
Performs service duties for other servers in the dining room by picking up their orders when ready in the kitchen and delivering them and aiding other tables when necessary.
Communicates with members demonstrating confidence and encourages them to feel unique and special.
Handles multiple priorities, works under stress, and exercises good judgment when dealing with guest situations and complaints.
Do what you can to help ensure an efficient, smooth flowing restaurant.
Enter order into computer system to request food & beverage preparation.
Observe members to respond if additional service is required.
Clear, clean, reset, and maintain station during shift.
Pre-busses as appropriate in the seamless maintenance of tables during service.
Always ensures professional conduct in general and with proper etiquette.
Is fully knowledgeable of department’s food and beverage menus and sequence of service as they pertain to the members in his/her charge.
Consistently checks on the member satisfaction, comfort and verify’ s accuracy of services provided, adjusts and corrects as needed while communicating unresolved service flaws to his/her supervisor.
Attends daily line-ups meetings and training when requested, to ensure proper skills necessary to perform duties.
Performs other reasonable duties requested by management.
Responds quickly and positively to members’ questions, requests, problems, and complaints and resolves them effectively and consistently.
Maintains overall knowledge of the Club and provide proactive assistance to customers when appropriate using clear and concise conversation.
Always smiles and engages our guests first, using their name when appropriate and always maintaining eye contact.
Stays well groomed, looking professional, clean, and appropriately fitted in compliance with the club’s standards.
Follow and enforce health, welfare, and safety policies and procedures to ensure a safe environment for all guests and fellow team members.
Ensure your workspace is cleaned and sanitized as directed by the club.
Practice good hygiene prior to reporting to work and when returning to your assigned workstation. This includes, but is not limited to washing your hands, avoid touching your face, limiting unnecessary physical contact with others, coughing/sneezing into a tissue or the inside of your elbow, and disinfecting frequently used items and surfaces in your work area as directed by Management using company provided cleaning products.
Wear company issued Personal Protective Equipment such as masks or gloves from time to time as directed by the Company.
High school diploma or GED; 1 years’ experience in the food and beverage, culinary, or related professional area.
Ability to communicate effectively and establish and maintain effective working relationships.
Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
