FAQ

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The Virtual Platform will be available for attendees on Tuesday, March 2. All registered attendees will receive an email.

• Your username is the email address that you supplied in your Conference registration.
• Follow these step-by-step instructions to Accept Your Email Invitation and set up your password
• Use these Attendee Resources to understand how to navigate the site and complete tasks like joining a live session, scheduling a meeting, and more.
• We recommend you use Microsoft Chrome, Edge, or Firefox as your internet browser.
• If you have any trouble logging in, email support@hubb.me

No. All materials will be accessible via the virtual platform.

Claiming your credits for any Virtual World Conference sessions that you attend next week will be a simple process. During a session, an attendance code will be announced. After the session, a link to a survey of the session will be available in the session room. You must complete this survey to claim your credits. You will not need to enter your CMAA member number as the platform will automatically record it from your registration. The first question of the survey will ask you to enter the attendance code announced in the session. The remainder of the questions will ask you to rate various aspects of the presentation. You will have 48 hours from the end of a session to claim your credits for the session. Credits will be posted to attendees’ records shortly after Conference.

• By attending all scheduled sessions of education, you can earn up to 23 Club Management Institute (CMI) Education Credits.
• Complete your session evaluation survey correctly on the event platform at the conclusion of each session.
• Full Member Registration earns 12 Association Activity Credits.

Most sessions will be recorded and will be accessible approximately 7 to 10 business days after the event. Registered attendees will receive an email when the archives are posted.

• Seeking Your CCM?
• Register for a Full registration, satisfying your Certified Club Manager (CCM) requirement to attend a World Conference when you participate in a minimum of four, 60 to 90 minute sessions, earn up to 23 CMI Education Credits, and 12 Association Activity Credits.
• Seeking to Recertify Your CCM or to Earn Your CCE?
• Register for a Full registration, allowing you to earn up to 23 CMI Education Credits, and 12 Association Activity Credits.
• Take advantage of complimentary coaching sessions with CMAA’s Coaches.
• Attendees earn Club Management Institute (CMI) education credits for the live sessions they attend in their entirety. Attendees have to be online for the entire live session to qualify for credit.
• After Conference, attendees will have access to all education sessions for review.

• Choose from more than 60 education sessions across all competencies and areas of club operations (and bonus – Full registrants get access to all session recordings following Conference so you will not have to miss anything because you cannot be in two places at the same time.)
• Borrow an idea or two from the Idea Fair, presented in a completely digital format, and following the event on CMAA’s website.

• A Journey of Perseverance with Featured Speaker Jim Kelly
• The Power of Fun with Featured Speaker Dave Raymond
• Manage Negativity and Achieve Your Goals with Featured Speaker Trevor Moawad
• Be a Game Changer with Featured Speaker Molly Fletcher

• Connect with fellow attendees at interactive networking breaks for solution-driven discussions.
• Collaborate in interactive discussions in specially selected education sessions each day.
• Share your experience using live chats during sessions.

• Meet with companies offering innovative products and services at the Club Business Expo anytime throughout the live event and during dedicated show hours as well as using the platform for an extended time period before and after the event.
• Connect with representatives from the companies which comprise CMAA’s Partnership Network and explore trusted solutions for your club.

• This virtual conference registration allows only the registered attendee to stream, participate, and earn Education Credits for the conference event. If a second person would like to join, they must register themselves and have their own unique credentials to participate.

• All registration cancellations and refund requests must be made in writing by the individual whose name appears on the registration. To be valid, submit all requests to CMAA Registration at cmaa.org/cancelevent.aspx.
• Substitutions are not permitted.
• No refunds will be made after Friday, February 26.
• CMAA regrets that refunds will not be given for no-shows.

CMAA sets forth these policies and procedures that will be followed with respect to the Association honoring the education credits requested by CMAA members and other individuals attending CMAA educational programs who seek education credits to maintain their Certified Club Manager (CCM), Certified Chief Executive (CCE), or Master Club Manager (MCM) designation(s).

CMAA is committed to promoting club management as a valued profession and fostering an environment where capability and integrity are valued. Individuals may only receive education credits for educational sessions that they attend in full. Accordingly, credits will only be given for one session occurring in each time block at CMAA-sponsored or approved conferences, programs, and chapter events.

When requesting education credits for sessions attended, individuals shall be required to certify as to the accuracy of the information submitted. Inaccurate or materially false reporting shall be considered a violation of this Credit Reporting Policy.

In the event that an individual requests credits for multiple education sessions occurring during the same time block or otherwise requests credits for education sessions that the individual did not attend in full, the Education Department of CMAA will not recognize such credits.

CMAA has established minimum expectations of behavior for participants at all CMAA programs, events, and conferences both in-person and online. This policy applies to all individuals attending CMAA Events. It is intended to supplement any other applicable CMAA policies, including the CMAA Code of Conduct and Ethics. Review the full policy.

We know that attending the 2021 Virtual CMAA World Conference and Club Business Expo is an investment of your time and your club’s financial resources. Here's how you can make your attendance a win-win for you and your club!

• Make a professional request, with full disclosure of expected cost and time away from the club.
• CMAA Members: Download the Sample Memo for Your Board (Login Required)
• Focus on specific benefits that you will bring back to your club and the staff team to demonstrate return on investment. Beyond networking, it is a great event for recruiting future staff team members, gathering new ideas from the more than 200 shared in the Idea Fair, and gaining valuable insights from industry experts, consultants, and practitioners as well as leading business and brand professionals whose expertise easily translates to success in the club world.
• Prepare a plan that will show your club board/ownership/supervisor who will handle your club responsibilities while you are attending Conference.
• Explain how you will share your experience. Propose to deliver a short presentation to your colleagues to share what you learned and offer possible applications and recommendations relevant to your club board/ownership/staff team.
• Report on your experience and all that you learned using this template (Microsoft Word document): Lessons Learned: Anywhere & Everywhere.