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Cancellation of full registration categories will be accepted until January 24, 2019, with no penalty. A refund of the full conference fee – minus a 25 percent penalty – will be given for cancellations received by February 22, 2019. No refunds will be granted for requests received after February 22, 2019. All registration cancellations and refund requests must be made in writing by the individual whose name appears on the registration. To be valid, submit all requests to CMAA Registration at cmaa.org/cancelevent.aspx. CMAA reserves the right to assess a $50 penalty fee if requests are made to change to a lesser registration category. No refunds will be issued for the following registration categories: Business Access or Faculty, at any time. CMAA regrets that refunds will not be given for no-shows. Substitutions are gladly accepted; substitutions of registrations are permitted prior to the Conference and on site. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Badge sharing, splitting, and reprints are strictly prohibited.
All education and business sessions, the Club Business Expo, registration, and most Conference events (excluding the Networking Event) will take place at the Music City Center, 201 5th Avenue S, Nashville, TN. Rooms blocks have been established at three conveniently located hotels.
An online orientation webinar will be held in January for those attending the World Conference for the first time. Watch your email for an invitation to participate! On-site, you can participate in the First-Time Attendee Gathering on Sunday, February 24, at 10:45 a.m. and connect with other first-time attendees.
We know that attending the CMAA World Conference and Club Business Expo is an investment of your time and your club’s financial resources. CMAA has created tools and resources, available here, to assist you in making attendance a win-win for you and your club!
ConferenceDirect is the official housing provider for the CMAA 2019 World Conference and Club Business Expo. For your own protection, please do not make reservations through any unknown housing or travel company. If you receive a phone call or email from any company that is not our official housing provider, ConferenceDirect, please contact CMAA immediately at Contact CMAA.
CMAA makes every effort to keep attendee expenses at the World Conference including registration fees and accommodation rates for the event as low as possible. We work diligently to negotiate the best hotel rates and to make the best use of your registration dollars to keep the Conference affordable. CMAA encourages all participants to reserve a room with ConferenceDirect at one of the CMAA host hotels; this supports not only the 2019 World Conference, but also future meetings.
Deadline: 5:00 p.m. CST, Friday, February 1 or as availability allows
*Please note: The Club Business Expo and all education sessions will take place at the Music City Center.
Due to the increasing demand for rooms in the CMAA room block and in a continued effort to keep attendee expenses low, the hotels listed above will require a non-refundable deposit of one night’s room and tax, to be charge to the card on file on February 2. Please note for any reservations cancelled in advance of this date there will be a $30 per reservation cancellation processing charge. This is a one-time fee for any cancelled reservation regardless of the time period in which they are cancelled.
Select the waitlist option when available on the booking website or contact ConferenceDirect at 844-572-7253 to inquire about waitlist availability. Please note that there are currently several dates where the hotels are sold out and, in that occurrence, a waitlist will not be available.
CMAA is actively working with ConferenceDirect and hotels in Nashville to add availability to our room block. However, CMAA is competing with several other meetings and conferences in Nashville at the same time. Please refer back to the booking website as it is updated in real time and will have the most accurate availability. In the meantime, you are encouraged to book at the hotel showing the largest majority of your desired stay and contact ConferenceDirect to modify your reservation should you need to add days or move hotels. Please note that availability changes often and CMAA cannot guarantee future availability.
We’d love to see you in Nashville and understand you may opt to book one of the many hotels in proximity to the Music City Center. Nashville is a small city that is easy to get around, so access to CMAA’s World Conference should still be convenient.
We know that attending the 2019 CMAA World Conference and Club Business Expo is an investment of your time and your club’s financial resources. Here's how you can make your attendance a win-win for you and your club!
Make a professional request, with full disclosure of expected costs and time away from the club.
Focus on specific benefits that you will bring back to your club and the staff team to demonstrate return on investment. Beyond networking, it is a great event for recruiting future staff team members, gathering new ideas from the more than 200 shared in the Idea Fair, and gaining valuable insights from industry experts, consultants, and practitioners as well as leading business and brand professionals whose expertise easily translates to success in the club world.
Correlate your club’s needs with the available education using the Conference Brochure and session information available online and illustrate how session attendance best fits with your club’s current needs.
Prepare a plan that will show your club board/ownership/supervisor who will handle your club responsibilities while you are attending Conference.
Explain how you will share your experience. Propose to deliver a short presentation to your colleagues to share what you learned and offer possible applications and recommendations relevant to your club board/ownership/staff team.