Outlook June 1 2018

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June 1, 2018

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Watch the Top Rated 2018 Conference Sessions
 to Earn Credits
Five of the top rated sessions from the 91st World Conference on Club Management in San Francisco, CA, are now available to all CMAA members. Members can earn up to 6 CMI credits by watching these sessions and successfully completing the corresponding quiz. Sign in to access these courses today and view CMAA Member Education, Conference Education, 2018 World Conference Recordings.

Non-attendees can also purchase access to the conference session recordings and can earn up to 5 CMI credits by completing a reflection form. Conference attendees with a Full or Education only badge have access to the recordings as part of their registration.

Earn Credit for Holding Certification Designations
CMAA frequently allies with other associations and organizations to enhance the image and stature of the club management industry. Many of CMAA’s Allied Associations offer certification designations for their members. CMAA recognizes the value of hospitality-related certification and credentials. CMAA will award 10 Other Education Credits for certification designations held.

To submit your certification for Other Education Credits, please submit verification from the granting organization (i.e. a copy of the certificate or award letter) to the Education Department.

Submit Chapter Meetings Ahead of Association Management System Changes
CMAA staff is very excited for the new Association Management System (AMS) that will be launched at the end of the month. The system will allow staff to better serve CMAA’s members. There will be a new process to submit chapter meetings for credits and the Professional Development staff will provide instruction on how to submit credits on the new system. In the meantime, if you have any meetings to submit, you will have until June 15, to submit them under the old system. 

Thirty-Eight Club Management Professionals Achieve Certified Club Manager (CCM) Designation
The Club Managers Association of America (CMAA) announces the 38 club management professionals who have most recently attained the CCM designation. The designation indicates that a club management professional has completed a rigorous course of study and training and shows a dedication to proficiency and expertise in club management.

Established in 1965, the CCM designation is the hallmark of professionalism in club management. It is a valuable, internationally recognized, and widely-respected mark of a manager’s commitment to professional development and the club industry. In order to receive the CCM designation, one must invest time in specified education requirements, attend at least one World Conference on Club Management, and maintain activity within their local chapter. After these conditions have been met, the individual must pass the CCM Exam. Attainment of the CCM title shows a long-term commitment to professional development and club management.

The following club managers successfully met all CCM requirements in April and May:

  • Kayleigh Apel, CCM, Somerby Golf Club, Byron, MN
  • Philip Barber, CCM, Atlanta Athletic Club, Atlanta, GA
  • Simon Bevan, CCM, River Bend Golf Community, London, ON, Canada
  • Michael Ciaccio, CCM, Bald Head Island Club, Bald Head Island, NC
  • Michael Chaffee, CCM, The Club Pelican Bay, Naples, FL
  • Kristina Clabeaux, CCM, Ridglea Country Club, Fort Worth, TX
  • Alfredo Colalillo, CCM, Markland Wood Golf Club, Etobicoke, ON, Canada
  • Brett Curley, CCM, The Club at Longview, Weddington, NC
  • Travis Dale, CCM, The Clubs at Houston Oaks, Hockley, TX
  • Thor Damerval, CCM, Scioto Country Club, Columbus, OH
  • Amanda M. Day, CCM, Charlotte Country Club, Charlotte, NC
  • Ryan T. Duffy, CCM, The Roaring Fork Club, Basalt, CO
  • Leonard C. Dumas, CCM, PGA, Benecia, CA   
  • Rick Fabian, CCM, The Kirtland Country Club, Willoughby, OH
  • Holly Farrell, CCM, The Oaks Club, Osprey, FL
  • Jennifer Felegy, CCM, Lehigh Country Club, Allentown, PA
  • Benjamin Hales, CCM, Metropolitan Club, Washington, DC
  • Shelly A. Inman, CCM, Sand Point Country Club, Seattle, WA
  • Toni-Marie Ion-Brown, CCM, Calgary Petroleum Club, Calgary, AL, Canada
  • Logan Irons, CCM, Beach Point Club, Mamaroneck, NY
  • Mark Krebs, CCM, The Country Club, Chestnut Hill, MA
  • Rachel Leace, CCM, Union League of Philadelphia, Philadelphia, PA
  • Leo Luistro, CCM, Annapolis Yacht Club, Annapolis, MD
  • Michael P. Lukegord, CCM, Canterbury Golf Club, Cleveland, OH
  • Matthew Malloy, CCM, Wyndemere Country Club, Naples, FL               
  • R. Clifton Mann, CCM, PGA, High Point Country Club, High Point, NC
  • James Mason, CCM, Carolina Country Club, Raleigh, NC
  • Christopher Poolitsan, CCM, Cog Hill Golf & Country Club, Lemont, IL
  • Michael A. Rios, CCM, Dorado Beach Resort & Club, Dorado, PR
  • Christopher Robinson, CCM, Menlo Country Club, Woodside, CA
  • Grant Simpson, CCM, Country Club of Buffalo, Williamsville, NY
  • Jonathan Spence, CCM, Alamance Country Club, Burlington, NC
  • John Samayoa, CCM, Racquet & Tennis Club, New York, NY
  • Ward Sutton, CCM, Hidden Valley Country Club, Reno, NV
  • Peter Swick, CCM, Orchard Lake Country Club, Orchard Lake, MI
  • Robert Tibbetts, CCM, The Kansas City Country Club, Kansas City, MO
  • Gordon Wagner, CCM, Sugar Creek Country Club, Sugar Land, TX
  • Ian Webb, CCM, Credit Valley Golf & Country Club, Mississauga, ON, Canada

CMAA extends its sincere congratulations to these newly certified professionals and encourages them to continue their professional development in the future. For more information on the CCM designation and requirements, please visit cmaa.org/Certification.aspx.

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CMAA’s Upcoming Technology Transition
We’re taking this opportunity to let you know about some important changes coming in June that will impact how you interact with CMAA’s website. CMAA is currently transitioning its primary association management software. This is the platform that we use to manage all individual and organizational contact records, certification data, event and sales transactions, and much more. As an end user of cmaa.org, this will impact how you login and access important resources. These changes will be implemented over the weekend beginning on June 22.

@ symbolChanges that members and other external audiences should anticipate are related mostly to certain functional areas of the CMAA website. Some highlights:

CMAA Member Directory – a new spin on a popular feature. Make sure you take the opportunity to upload a photo.
Certification Credit History – see your progress toward certification and the requirements you need to complete before taking the exam.
Event Registrations – will be streamlined if you login first.
Login – you’ll need to create new login credentials. You’ll want to use the primary email address where you receive CMAA email (not a @member.cmaa.org address.) As you may have learned earlier this year, CMAA will discontinue the practice of using @member.cmaa.org mail aliasing and you can read more about that in Outlook. 

We’re excited for these important updates that have been more than a year in development. In many ways, these are a first step, not the finish line, so stay tuned for more. We're modernizing our systems to bring them in line with current business rules, making the staff more efficient and improving the online experience. This is a big step but also allows for a more iterative process moving forward.

Please contact CMAA with any questions now or after June 22 via our online form.

Have You Managed the Same Club for 25 Years?
Have you been in a management position at your club for 25 or more consecutive years? If so, we would first like to commend you on the dedication and hard work that you have committed to the industry. Secondly, we would like to extend our invitation for you to be a member of CMAA’s 25-Year Club.

Membership in the 25-Year Club is open to “any member of CMAA who shall have been the manager of the same bona fide club for 25 consecutive years.” Managers are invited to become members upon receipt of statements of eligibility from their clubs. There are no dues or admission fees; the purpose of the club is to promote special relations among its members.

With more than 60 current members, we look forward to welcoming even more inductees. New members to the 25-Year Club are recognized at each World Conference. If you meet the eligibility requirements, please contact Erica Benjamin for further information.

Nominations Open for 2018 Club Executive of the Year
Each year, Club Management recognizes excellence in club leadership with its Club Executive of the Year Award. Nominations are now being accepted for the 2018 award. This prestigious honor is presented to the club executive who most embodies the values, vision, and professionalism of the Club Managers Association of America.

Originally known as the Club Manager of the Year, this distinction was created in 1985 by Club Management magazine to honor an individual who by his or her achievements best represents the qualities found in all hard-working, dedicated club management professionals. In 2008, the award was re-titled to mirror the evolution of the role of a club management profession. Thirty-two distinguished club management professionals have been honored through this award.

To nominate a member, please access the submission guidelines at cmaa.org/ceoy. Nominations must be received by September 7, 2018. 

Why Should You Donate to The Club Foundation? 
Later this summer, your CMAA dues invoice will go out and you will have the opportunity to donate to The Club Foundation. But, why should you?

Here’s a good way of thinking about it: dues are something that you pay to help yourself and your career, and a donation is something you give to help others. The money raised by The Club Foundation supports managers in the areas of Education (think professional development), Scholarships and Grants (like the Sally Burns Rambo Scholarship), Industry Research (like the Millennial Study) and Charitable Initiatives (like the donations made last year to the Texas and Florida Chapters in the wake of the devastating hurricanes). Your donation to The Club Foundation will help others achieve their goals and in turn, will help keep the club industry healthy.

Here are some comments from past Scholarship and Grant recipients:

“Thank you! I wouldn’t be here without the help of The Club Foundation. I appreciate everything you’ve done for me and the other students!”
 ~ Faith Moenich, Assistant F&B Manager at The Country Club, Pepper Pike, OH, Joe Perdue Scholarship Recipient

“My faculty internship was truly a pleasure and an educational experience from beginning to end. I cannot thank you, The Club Foundation, CMAA and the John's Island Club enough for all of the gracious assistance along the way. Lastly, a big shout out for David Colclough, CCM, for all he did in organizing the week and for putting up with me for all that time. He is a true professional and it was amazing to work with him and his team. It was a sensational experience I will not soon forget as it has made me a much more effective educator in the area of private club management.”
 ~ Jim Storey, James Madison University Hospitality Faculty and a Club Foundation Faculty Internship Program Recipient

“Having received the Willmoore Kendall Scholarship in 2016, I can attest to the importance and integral role The Club Foundation plays in allowing members to achieve their personal and professional goals. This was clear personally, as I used the funds provided from the scholarship to attend the necessary BMI courses and subsequently attain my CCM designation in November 2017.” 
 ~ James M. Reisig, CCM, CFBE, Director of Dining, Union Club of the City of New York, Willmoore H. Kendall Scholarship Recipient

To donate to The Club Foundation please, visit us online or text clubs to 41444 from your phone.

Did You Know?  A  new  breed  of  golfers  is  taking  over  golf  courses  across  the  country!  Learn  how  you  can  get  involved  with  LPGA-USGA  Girls  Golf  and  start  a  local  program, so  everyone  has  access  to  this  amazing  opportunity at  www.girlsgolf.org

Icon - This Weeks Discussion   Featured Discussion: Replacing Your Pool
Icon - Featured Job   Featured MOL Job: Club in New England  Seeks Asst. General Manager 
Featured MMCO Job:  G & CC in FL Seeks Assistant F & B Manager

ClubCareers Job Boards:
Management Openings List
(login required)
Mid-Management Career Opportunities List 
Entry-Level Opportunities

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Alert: Monitor Your Club’s Brand for Misuse by Third Parties
CMAA has been made aware of third-party website that is selling and distributing golf club-branded merchandise without the club’s approval. It is incumbent upon clubs to monitor unauthorized usage of their brand and trademarks. For more information on how to address unauthorized usage, please review this article on next steps.

2018 Compensation and Benefits Survey Opens This Month
This month, CMAA will open its 2018 Compensation and Benefits Survey. Like the Finance and Operations Survey, this survey will be administered by Industry Insights to ensure confidential and secure data storage and management.

Participants will receive a complimentary copy of the print report. Club Resource Center participants will also receive access to an online data analytics platform. Participants at chapters that have at least 10 clubs and a 20 percent participation rate will also receive a chapter print out of their chapter’s data.

Look for more information in the next few weeks or create an account at www.cmaa-research.org.

Do You Have the Best Employee 401(k) Retirement Plan for Your Staff Team?
CMAA can help you! The top employees look for the finest benefit packages and we are here to help you create a solid retirement plan for your club. This Multiple Employer Plan will allow you to design flexibility while mitigating your fiduciary responsibilities for monitoring, compliance, and other administrative tasks. This plan will leave you with more time for your esteemed members and club amenities. Contact us to learn more or visit cmaa.org/crp.

Membership Satisfaction and Loyalty Study – Free Membership Survey to the First 10 Participants
The Club Foundation has funded a research project led by SoJung Lee, Ph.D., Assistant Professor at Iowa State University. The research project aims at understanding the role of members’ perceived value and psychological ownership to build membership satisfaction and loyalty. Depending on the types of membership, club members may have different degrees of psychological ownership toward the club, which is a critical factor to influence member loyalty. Thus, this study aims at understanding the importance of perceived ownership in the club members. The study will utilize a survey to measure club members’ behaviors, which will assist clubs in better retaining and creating loyal members.
Dr. Lee is recruiting clubs interested in participating in the survey by offering a complimentary membership survey to the first 10 clubs. A survey will be given to your members and the results from your club will be given back to you, the Manager, at no charge. The value of this membership survey is approximately $10,000 - $15,000. This is a perfect opportunity to have a professional survey done free of charge for your club, as a benefit of your membership in CMAA. The analytics from your club will be in a secure environment and will be given back to you once a report has been completed. Individual club results will be collectively used for the industry analysis with no indication of individual clubs or members. All data will be collected through Iowa State and individual club results will be given back to the participating clubs. If you are interested in being one of the 10 participating clubs, please respond to Mike Morin, Project Manager to indicate your interest. If you have questions regarding this study, please contact SoJung Lee, Ph.D.

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What Do Clubs (and Golfers) Want?
Over the past year, the Sports & Leisure Research Group has been working closely with the American Society of Golf Course Architects to try to understand more about what people within the golf industry consider to be the significant challenges, opportunities, and issues in golf facility design and operations. Read more. Log in required

DHS Announces Additional H-2B Visas for FY2018
On Friday, May 25, the Department of Homeland Security (DHS) announced the availability of 15,000 additional H-2B visas for FY2018. In the announcement, Secretary of Homeland Security Kirstjen M. Nielsen indicated that the visas would be available the following week and outlined an additional requirement for eligible petitioners, a supplemental attestation on Form ETA 9142-B-CAA-2. Read more in the Legislative Report blog. Log in required


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Jun 8   Governance/Leadership Summit — Medinah Country Club, Chicago, IL
Jun 30   CMAA Fellows Nominations Due — to CMAA
Jun 30   CMAA National Director Interest Forms Due — to CMAA
Aug 1-3   Club Spa and Fitness Association
Regional Conference — Naples, FL
Aug 6   CCM Exam: Local Proctored
Sep 1   James B. Singerling Scholarship application due to The Club Foundation
Sep 1   Sally Burns Rambo Scholarship application due to The Club Foundation
Sep 5-7   Leadership/Legislative Conference — Washington, DC
Sep 12   Governance/Leadership Summit — Country Club of Rochester, Rochester, NY
Sep 17-21   BMI Tactical Leadership — Cornell University, Ithaca, NY
Sep 20-21   Club Spa and Fitness Association
Regional Conference — Boston, MA
Sep 24-28   BMI Club Management — Georgia State University, Atlanta, GA  (FULL)
Sep 24-28   BMI Golf ManagementThe Admiral's Cove Club, Jupiter, FL (FULL)
Oct 1   Willmoore Kendall Scholarship application due to Chapter
Nov 1   LaRocca Family Executive Scholarship application due to The Club Foundation
Nov 1   Willmoore Kendall Scholarship application due to The Club Foundation
Nov 1-4   National Student Education Conference — Chicago, IL
Dec 4   Governance/Leadership Summit — Pinehurst Country Club, Denver, CO
    * Webinars begin at 2:00 p.m. Eastern Time, unless otherwise noted
* Webinar registration opens approximately seven days prior to event.
* Additional webinars will be posted as they are scheduled.