Outlook August 24 2018


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August 24, 2018

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Three Club Management Professionals Achieve Certified Club Manager (CCM) Designation
CCM-PinCMAA is proud to announce the three club management professionals who have most recently attained the designation of Certified Club Manager. The CCM designation indicates that a club management professional has completed a rigorous course of study and training and shows a dedication to proficiency and expertise in club management. Approximately 1,500 CMAA members hold this prestigious designation.

Established in 1965, the CCM designation is the hallmark of professionalism in club management. It is a valuable, internationally recognized, and widely-respected mark of a manager’s long-term commitment to professional development and the club industry. In order to receive the CCM designation, one must invest time in specified educational requirements through the Business Management Institutes, attend the World Conference on Club Management, and maintain activity within their local chapter. After these conditions have been met, the individual must pass the CCM Exam.

The following club managers successfully met all CCM requirements in August:

  • Chris Kennedy, CCM, Ironwood Country Club, Palm Desert, CA
  • Darron McDaniel, CCM, Houston Racquet Club, Houston, TX
  • Scott Spencer, CCM, The Union Club, Cleveland, OH

The Club Management Association of America extends its sincere congratulations to these newly certified professionals and encourages them to continue their professional development in the future.

Your Chapter Credits Will Post Soon – Thank You for Your Patience
You may have noticed that there has been a delay in posting of credits from chapter meetings from the past two months. As with the installation of any new database system, there were a few kinks that needed to be worked out. CMAA is working closely with our database vendor to finalize the last details of the process to post chapter credits. The issue is very close to being resolved. The Education Department thanks all of you for your patience and understanding during this process.

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CEO’s Perspective: CMAA and CSFA Under One Umbrella
Hello CMAA members – I hope you are having a terrific summer! This month I’d like to expand on an announcement that you may have read about recently regarding the Club Spa & Fitness Association (CSFA) becoming a subsidiary of CMAA. Read more about on what this means and how it will affect your CMAA membership.

What You Need to Know for CMAA’s Leadership/Legislative Conference
We look forward to welcoming you to Washington, DC! Please note that all scheduled sessions will take place at the JW Marriott, 1331 Pennsylvania Ave NW, Washington, DC 20004. Below is the news and information you need to know each day:

Wednesday, September 5

  • Arrival and Transportation: The JW Marriott is located within walking distance of the Metro Center Metro Station on the Orange, Silver, Blue, and Red Lines, connecting easily to Ronald Reagan National Airport (DCA).
  • Registration: Registration opens at 2:00 p.m. in the Capitol Foyer.
  • Idea Fair: Chapter officers are requested to bring their chapter's entries for judging and display to the Capitol Foyer. Entries will be accepted until 9:00 a.m.
  • Schedule: Programming begins with the CMAA Business Session at 4:00 p.m. in Capitol Ballroom E-G. View the complete schedule.
  • Dress Code: Business attire for all education sessions.
  • Networking Reception: Old Ebbitt Grill is a short, two-block walk from the JW Marriott. Dress for this event is business casual.
  • Free Evening: Don’t forget to make your plans for dinner following the Networking Reception, presented in partnership with Insperity, a CMAA Business Partner. Check out these great suggestions from the CMAA staff team

Thursday, September 6

  • Schedule: Continental breakfast and the CMAA Coffee Lounge provided by Royal Cup Coffee will be available beginning at 7:00 a.m. in the Capitol Foyer and programming begins at 8:00 a.m.
  • Dress Code: Business attire for all education sessions.
  • Networking Event: Dress is baseball casual. Transportation for the game will depart from the Pennsylvania Avenue entrance of the hotel at 5:15 p.m.

Friday, September 7

  • Schedule: Continental breakfast and the CMAA Coffee Lounge provided by Royal Cup Coffee will be available beginning at 7:00 a.m. in the Capitol Foyer and programming begins at 8:00 a.m.
  • Dress Code: Business attire for all education sessions.

For any questions, please call CMAA at 703-739-9500. Travel safe!

Time Is Running Out for Club Executive of the Year Nominations
Nominations must be received by September 7, 2018. This annual award honors an individual who by his or her achievements best represents the qualities found in all hard-working, dedicated club management professionals.

The Club Executive of the Year winner will be profiled in the 2019 January/February issue of Club Management magazine and honored at the CMAA 92nd World Conference on Club Management and Club Business Expo in Nashville, TN, February 2019.

To nominate a member, please access the submission guidelines at cmaa.org/ceoy.

Donate to The Club Foundation with Your Dues Renewal
New CF LogoGratitude:  a strong feeling of appreciation to someone or something for what the person has done to help you.

The Club Foundation would like to express gratitude for those who have generously donated during the process of paying your annual membership dues. We’d like to thank you for helping us to award more scholarships and grants than ever before. If you have not had the opportunity to donate, please visit us online or simply make a donation when you login in and pay your dues; whichever payment method you use, thank you for supporting The Club Foundation. We are grateful for your support and generosity!

Did You Know?  CMAA members can list as many Entry-Level /Hourly Wage jobs (ELO) as you want on CMAA's Job Board... for FREE? Members can post jobs which are organized by state and then by club, making the list easy to navigate. The form lists information about the club and then the specific job. Applicants would contact the club by the email provided in the listing. CMAA members will list jobs, but anyone can access the listing who is looking for a job. Ads run for six weeks and can be renewed.

Icon - This Weeks Discussion    • Featured Discussion:  Operating Procedures/Seasonal Bonuses
Icon - Featured Job   Featured MOL Job:  CC in PA Seeks General Manager
Featured MMCO Job:  CC in FL Seeks F&B Manager

ClubCareers Job Boards:
Management Openings List
(Member login required)
Mid-Management Career Opportunities List 
Entry-Level Opportunities
  (Free listing)
(Free listing) 

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CMAA University logo - 100wLearn from Insperity on CMAA University and Earn 1.5 CMI Credits
Join Kristine Gunn from Insperity, a CMAA Business Partner, as she provides CMAA members with three complimentary 30-minute sessions on leadership, strategy and change. CMAA members who complete the three chapters and corresponding quizzes will receive 1.5 CMI credits. Check out the course today under the CMAA Member Education carousel, Executive Level Education area and choosing the Insperity course. Sign in and start learning today.

Your Recruiting Q&A: Behavioral-Based Interviewing
Check out this series of Q&As from CMAA’s recent webinar, “Talent Acquisition: 13 Secrets to Recruiting and Retaining Top Talent," presented by Jill Chapman, Senior Performance Consultant, at Insperity.

Q: How can my club incorporate behavioral questions into our interview process? Do you have recommended resources?

If you google Behavioral-Based Interviewing, you can lose a full day reading the opinions and ideas addressing the interviewer and the interviewee! Let me save you some time! Behavioral-based interviewing works because it forces the candidates to recall a specific situation or task and relate how they behaved in that specific situation…not a hypothetical response of how they think they would behave or their opinion on how everyone should handle the same situation, or even some vague response about what they usually or generally did, or what their team did—not them specifically.

We have found past behavior predicts future success in the same situation. It’s been said that introducing behavioral questions into the interview process increases by 5.5 times the likelihood of making the right hire.

Of course, every interview is unique and each position within your facility requires varying competencies. So, determine what traits are most important to assess. Identify three to five characteristics or competencies that the ideal candidate will bring to the role. Perhaps analyze the strengths of current successful employees in the determination. Focus your questions on those limited behaviors. Then listen for the response. You’ll need your candidate to share the SITUATION/TASK, the ACTION they took when placed in that situation or faced with that task, and then the RESULT of their behaviors. We call this the STAR method of selection. You’re basically asking for the “Why did you do it? What did you do?” And “How did it turn out?”

For more examples, review this blog authored by my colleague Bonnie on 10 examples of competencies and questions. In addition, she shares some best practices for what to do once you’ve asked the questions and heard their response.

In her blog, Melissa Trocko says “resumes are written to put the applicant in the position to get the job. The interview is the time for the employer to truly assess the person behind the paper. Behavior based interviews can be an effective tool for employers.” Read more.

The archive of the entire webinar is now available on CMAA University under the Resource Library carousel, CMAA Research and Survey Reports category, and Recruiting Hourly Employees Industry Survey.

We hope you learned some tips to improving recruiting techniques and organizing your workforce so that you are in a better position to exceed your club's goals. To help put those tips into practice, Insperity is providing the complimentary workbook on which the presentation was based. To obtain this workbook or if you have any questions from the webinar, would like more information about how Insperity can help you from the first stages of recruitment to long-term employee retention, or how they can assist with all of your club’s HR needs through their new Workforce Administration™ solution, please contact 866-476-8597 or solutions@insperity.com.

For further research from CMAA on Recruiting Hourly Employees, please visit cmaa.org/recruiting/.

Start Hiring Safe at Your Club Today
Intellicorp offers CMAA members the tools to help you make responsible and informed hiring decisions. Their comprehensive background check services let you screen applicants to help minimize risk and determine the best employees for your next open position! There are many background check packages to choose from, start now!

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International Club Suppliers Adds New Agronomy Vendors to ICS Marketplace
International Club Suppliers (ICS) – the sales and marketing arm for entegra Procurement Services, a CMAA Business Partner, in the club and resort channel – has added new agronomy vendors to the expanded ICS Marketplace. Read to learn more.


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Sep 4   Sally Burns Rambo Scholarship application due to The Club Foundation  
Sep 4   James B. Singerling Scholarship application due to The Club Foundation
Sep 5-7   Leadership/Legislative Conference — Washington, DC
Sep 12   Governance/Leadership Summit — Country Club of Rochester, Rochester, NY
Sep 17-21   BMI Tactical Leadership — Cornell University, Ithaca, NY
Sep 20-21   Club Spa and Fitness Association
Regional Conference — Boston, MA
Sep 24-28   BMI Club Management — Georgia State University, Atlanta, GA (FULL)
Sep 24-28   BMI Golf ManagementThe Admiral's Cove Club, Jupiter, FL (FULL)
Sep 28   CSFA Webinar: Incorporating Medical Spa Services into your Operation 
Oct 1     Willmoore Kendall Scholarship application due to Chapter
Oct 8-12   BMI Leadership Principles — Cal-Poly, CA (FULL)  
Oct 15-19   BMI Chief Operating Officer — Michigan State University, East Lansing, MI (FULL) 
Nov 1    LaRocca Family Executive Scholarship application due to The Club Foundation
Nov 1     Willmoore Kendall Scholarship application due to The Club Foundation
Nov 1-4   National Student Education Conference — Chicago, IL
Nov 5-9   BMI Food and Beverage Management — University of Houston, Houston, TX (FULL)
Nov 5-9   BMI General Manager/Chief Operating Officer — Michigan State University, Lansing, MI (FULL)
Nov 5-9   BMI Strategic Leadership — Boston, MA
Nov 11-16   Joe Perdue Certification Review Course and CCM Exam — Georgia State, Atlanta, GA
Nov 12   CCM Exam : Local Proctored
Dec 4   Governance/Leadership Summit — Pinehurst Country Club, Denver, CO
Dec 12   CSFA Webinar: Wellness Reservation Software Conundrum! Comparing, Contrasting & Implementing Wellness Reservation Systems
    * Webinars begin at 2:00 p.m. Eastern Time, unless otherwise noted
* Webinar registration opens approximately seven days prior to event.