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Idea Fair

Focus on Training

How has this idea enhanced your club's operation, etc.?

Newport Beach Country Club in Newport Beach, CA has prioritized their employee training with a strong new focus on club culture and hospitality. The Club has created two new positions as a continuation of their commitment to providing the best private club experience possible. The positions of Training Manager and Assistant Director of Food & Beverage – Training, are quickly having an impact and are being well received by both Members and staff.

How was this idea implemented, and what have been the club members' reactions?

Melanie Stacklie, a twenty-year employee of the Club, has been promoted to the newly created Training Manager position at the Club. In her new position she will lead a comprehensive orientation for every new hire and will develop training programs for all team members. She will also be assisting all departments with making continuous improvements through training and re-training.

Karen So has been hired as an Assistant Director of Food & Beverage - Training where she will focus on food & beverage training. Karen will be working with the food & beverage team to ensure they are expertly trained on products, menus, service standards and hospitality.

By having the new team members complete an orientation that includes a focus on the Club and culture, it has helped them to understand the level of hospitality expected in a private club and to “hit the ground running”. Members have already started commenting on how the new team members seem like they are seasoned members of the NBCC team.

About the author

Melanie Stacklie

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