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Idea Fair

New Member Follow Ups

How has this idea enhanced your club's operation, etc.?

After new member orientation we needed an organized way to keep on top of new members to ensure their needs are being met and that they're integrating into Club life well. This New Member Follow Up Chart keeps all areas of the Club interacting with new members until they celebrate their one year anniversary.

How was this idea implemented, and what have been the club members' reactions?

We can implement this easily on the staff side by using a document on the shared drive. All feedback is brought to team meetings as we discuss ways to improve and share feedback among departments.

About the author

Kimberly Warren

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