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Idea Fair

New Member Orientation Book

How has this idea enhanced your club's operation, etc.?

The New Member Orientation Book is a unique tool originally created to be a helpful guide during New Member Orientations. Over the years, it has evolved into a great informational resource for new members. Once a new member joins the club, they meet with the membership department for a friendly introduction.The New Member Orientation Book has their personalized name on the cover and includes information about every department within the club, photos of the department heads and other significant members of the team. It also includes hours of operations, and important details for each department and areas of the club. The New Member Orientation Book has enhanced our communication towards new members by having a structured and organized orientation that explains all of the important, need to know, information about being a member at St. Andrews Country Club.

How was this idea implemented, and what have been the club members' reactions?

This idea has been implemented in every single New Member Orientation once a new member joins the club. It is printed and personalized in house and can be updated at any time. New Members love the personalization of the new member orientation. Being able to see their name printed on the cover makes them feel exceptionally special. They love being able to match names with faces with photos of our staff members and appreciate all of the information laid out for them in their own personal booklet.

About the author

Craig Martin

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