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Idea Fair

Tribal Council

How has this idea enhanced your club's operation, etc.?

At Maryland Golf and Country Clubs, we have adopted a tribe mentality instead of a team mentality. This has resulted in:

  • Improved efficiencies have resulted in increased wages and salary increases
  • Increased engagement among managers and manager-to-manager support
  • Low turnover
  • Remained fully staffed during a pandemic
  • Worked as a tribe to address recruitment, employee development, and toxic employees

How was this idea implemented, and what have been the club members' reactions?

Managers participate in a Tribal Council every two weeks. Issues and challenges are openly discussed to get input and insight from fellow managers. By having a more efficient tribe and managers engaging with other managers in resolving issues, our staff across all departments can better serve our members, thus increasing member satisfaction.

About the author

Boris Gradina

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