Tribal Council

How has this idea enhanced your club's operation, etc.?

At Maryland Golf and Country Clubs, we have adopted a tribe mentality instead of a team mentality. This has resulted in:

• Improved efficiencies have resulted in increased wages and salary increases
• Increased engagement among managers and manager-to-manager support
• Low turnover
• Remained fully staffed during a pandemic
• Worked as a tribe to address recruitment, employee development, and toxic employees

How was this idea implemented, and what have been the club members' reactions?

Managers participate in a Tribal Council every two weeks. Issues and challenges are openly discussed to get input and insight from fellow managers. By having a more efficient tribe and managers engaging with other managers in resolving issues, our staff across all departments can better serve our members, thus increasing member satisfaction.