Tuesday, August 5
Time | Event |
---|---|
9:45-10:00 a.m. | Welcome |
10:00-11:00 a.m. |
From Sports to Hospitality: Building a Communications Team and Process |
11:00-11:15 a.m. | Break |
11:15 a.m.-12:45 p.m. |
Shaping the Future: Guiding Club Transformation with Brand |
12:45-1:15 p.m. | Lunch Break |
1:15-2:15 p.m. |
The Power of Net Promoter Scores in Membership Surveys |
2:15-2:30 p.m. | Break |
2:30-3:30 p.m. |
Education Session |
3:30 p.m. | End for the day |