MMC Logo: Mid-Management Conference in New York, October 17-29, 2021

Take a bite out of the Big Apple while you develop new skills, broaden your horizons, and advance your career goals. The 2021 Mid-Management Conference will take over New York City, October 17-20. Explore historic and iconic clubs, experience education designed specifically for you, and indulge in the city that never sleeps.

Offered annually in the fall, the Mid-Management Conference began as a grassroots effort in 1991 by the Greater Chicago Chapter to provide quality educational and networking opportunities for club management professionals who do not serve in the general manager/chief operating officer role. This year’s education will focus on food & beverage, human resources, and marketing.

Please Note: New York City and MMC venues have adopted a mandatory vaccination entry requirement. Please review the Health & Safety section for full details.




Full Member Registration: $800
Full Non-Member Registration: $1,050

Registration includes all education, breakfasts, refreshment breaks, Monday & Tuesday lunches, Sunday's Welcoming Reception, and all program materials

Please Note: Registration closes September 30.

Register Now

Programming will begin on Sunday, October 17, with a welcome reception and end on Wednesday, October 20, at 12:30 p.m.

Registration Opens

Welcome Reception

9:00 a.m. – 10:00 a.m.
Seeing in the Dark: Extracting Leadership Lessons from Painful Times
Ginny Clarke, Ginny Clarke, LLC

10:15 a.m. – 11:45 a.m.
What Was That All About? How to Handle Club Incidents
Turan Mullins, Perspective Consulting, LLC

Diversity-related incidents and viral videos seem to be more abundant these days – from discriminatory employment practices and customer offenses to allegations of harassment and public verbal attacks. How can organizations address these unplanned incidents? This session aims to review best practices for handling and deescalating diversity-related incidents.

11:45 a.m. – 1:00 p.m.
Lunch Break

1:15 p.m. – 2:15 p.m.
Seven Secrets of the Awkward Networker
Sean Hand, The Awkward Networker

As a professional networker, Sean Hand attends more than five networking events per week. The one lesson he's learned is that no matter who is in the room, no matter how confident he is, no matter what topics are discussed—Sean can always rely on the fact that networking is AWKWARD.

But in this fun, engaging presentation, Sean divulges his seven secrets to cut through the natural awkwardness of meeting new people and build powerful, long-term relationships for success.

2:30 p.m. – 3:30 p.m.
Education Session

3:45 p.m. – 4:45 p.m.
Education Session

4:45 p.m. – 5:15 p.m.
Club Tour

8:00 a.m. – 9:00 a.m.
Increasing Your Connection to Others Through Utilizing Emotional Intelligence
Julius Rhodes, mpr group

This highly engaging and interactive session will provide participants with an opportunity to examine and expand their knowledge of essential elements of emotional intelligence, engagement, and personal branding.

9:15 a.m. –
10:15 a.m.
Education Session

10:30 a.m. – 11:30 a.m.
Education Session

11:30 a.m. – 12:30 p.m.
Lunch and Education Session

12:45 p.m. – 1:45 p.m.
Club Trends: The Future and Beyond
Christian Coulter, McMahon Group

The last year and a half has been turbulent for our society and the world. Clubs have thrived during this time and now we look to where we go from here. Societal trends help us understand where clubs are headed.

2:00 p.m. – 3:00 p.m.
Board & Committee Relations
Tom Wallace, CCM, CCE, and Kurt Kuebler, CCM, Kopplin, Kuebler & Wallace

8:30 a.m. – 10:00 a.m.
Self-Mastery Tools for Mental Wellness and High Performance In Stressful Times
Sara Mueller, Joy Discovered Inc.

No doubt, the fear, quick pivots, and staffing challenges of the past two pandemic years have added extra stress to your role. All while your membership still requires consistent, high-performance service from you and your team. This interactive workshop will equip you with healthy coping strategies for burnout, frustration, and uncertainty. You’ll walk away with a concrete plan for sustainable, feel-good balance to thrive at both work and your personal life – no matter what 2022 throws at you.

10:15 a.m. –
11:15 a.m.
The Food and Beverage Flight Plan
Annette Whittley, Kopplin, Kuebler & Wallace

This presentation covers pre-shift briefing, ownership, and planning at the door. What to look for on the floor, at the door, and in the kitchen. How to be effective as a leader and communicate to the team during the shift, plus the follow up and follow through at the end of the day.

11:30 a.m. – 12:30 p.m.
Food and Hospitality Trends
Sam Lipp

Important Information

Housing Deadline: September 28

Meetings will take place at each of these three clubs. All rates are $279 per night, plus tax. Call or email the club to make a reservation.

New York Athletic Club
180 Central Park S
New York, NY 10019
Call 212-767-7130
University Club
1 W 54th St
New York, NY 10019
Call 212-572-3415
The Yale Club
50 Vanderbilt Ave
New York, NY 10017
Call 212-716-2100

Cancellation Policy: There is a 48-hour cancellation policy, which means that any cancellations must be processed more than 48 hours prior to the arrival date to avoid a late cancellation fee.

CMAA encourages all participants to reserve a room at one of the host properties; this supports not only the Conference, but also future meetings. While in some instances, less expensive accommodations may be available from third party online consolidators, booking within CMAA’s established block helps to underwrite the cost of meeting space. When commitments to our host properties are not met, CMAA must pay penalties which will ultimately increase the cost of events.

All registration cancellations and refund requests must be made in writing by the individual whose name appears on the registration. To be valid, submit all requests to CMAA Registration at CMAA Registration. No refunds will be made after Thursday, September 30. CMAA regrets that refunds will not be given for no-shows. Substitutions are gladly accepted; substitutions of registrations are permitted prior to the event. Only one substitution is permitted per original registrant. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the substitution. Badge sharing, splitting, and reprints are strictly prohibited.

CMAA is monitoring the current COVID-19 and Delta variant situation and continues to work closely with our venues to seek to achieve a safe environment for all attendees of the Mid-Management Conference (MMC). CMAA will adhere to all local regulations and guidance from the Centers for Disease Control and Prevention (CDC) for our events. Below are key points for attendees at MMC.

  • The city of New York and MMC venues have adopted a mandatory vaccination entry requirement. All participants will be required to provide proof of their full COVID-19 vaccinated status to gain access to the event. Full vaccinated status is considered achieved when two weeks have passed since a person received a single-shot vaccine or the second dose of a two-shot vaccine. If an attendee does not meet these requirements, they are NOT considered fully vaccinated and will not be permitted to enter the event.
  • CMAA has mandated the use of masks in all indoor settings, regardless of an individual’s vaccination status. Attendees should be prepared to comply with the indoor mask mandate.
  • Attendance at the MMC is voluntary. By attending, attendees assume all risks and accepts sole responsibility for any injury (including, but not limited to, personal injury, disability, and death), illness, damage, loss, claim, liability, or expense, of any kind, that attendee may experience or incur in connection with attending the MMC. By registering for the event, attendee hereby releases, covenants not to sue, discharges, and holds harmless CMAA, its employees, agents, and representatives, of and from any such claims, including all liabilities, claims, actions, damages, costs, or expenses of any kind arising out of or relating thereto.
  • Specifically relating to the global COVID-19 pandemic, attendee acknowledges the highly contagious nature of COVID-19 and voluntarily assumes the risk of exposure or infection by attending the MMC, and that such exposure or infection may result in personal injury, illness, disability, and/or death to attendee. Attendee understands that the risk of becoming exposed to or infected by COVID-19 at the MMC may result from the actions, omissions, or negligence of others who may attend the event or their families, colleagues, or others with whom they may have contact. Accordingly, attendee understands and agrees that this release includes any claims based on the actions, omissions, or negligence of CMAA, its employees, agents, and representatives, whether a COVID-19 infection occurs before, during, or after participation in the MMC.
  • All people planning to attend should be mindful of their health status and should not travel to the event if they have tested positive for COVID-19 in the past 14 days, are waiting for their COVID-19 test results, have COVID-19 symptoms, or have been in close contact with a person who has tested positive for or who has symptoms of COVID-19 in the past 14 days.
  • Additionally, CMAA recommends all attendees familiarize themselves with and comply with travel guidelines issued by the CDC when traveling to/from the New York area.
  • During the event, all attendees should abide by and engage in appropriate health and safety conduct including, but not limited to, posted signs, placards, and verbal requests, wearing masks appropriately, engaging in physical distancing as appropriate, and engaging in hand hygiene and respiratory etiquette.
  • Onsite, if an attendee develops symptoms consistent with COVID-19, such as fever, cough, or shortness of breath, they should seek medical assistance immediately and notify event organizers.
  • Based on current contact tracing advice from health authorities, if you test positive for COVID-19 up to 14 days after leaving the event, please notify CMAA via email at

Any changes to these policies will be communicated promptly to all attendees.

CMAA is dedicated to providing a safe, hospitable, inclusive, and productive environment for all participants at CMAA Events. CMAA has established minimum expectations of behavior for participants at all CMAA. Please review the policy. It is intended to supplement any other applicable CMAA policies, including the CMAA Code of Conduct and Ethics.