Club Details

The Merion Cricket Club

325 Montgomery Avenue
Haverford, PA 19041

Age of Club	Number of Members	Average Age of Members	Club Ownership
150	2400	58	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
$14,000,000.00	$6,500,000.00	$3,000,000.00	$1,500,000.00

Golf Facilities

Golf facilities unspecified

Tennis Facilities

4 indoor Hard courts
22 outdoor Grass courts

Swimming Facilities

Swimming facilities unspecified

Other Athletic Facilities

Squash courts, paddle courts, fitness center, bowling lanes, cricket,

Dining Facilities

1 Casual Dining Room that seats 40
1 Informal Dining Room that seats 130
1 Outdoor Dining that seats 80
1 Formal Dining Room that seats 30

Special Club Features

Founded in 1865, this renowned Club is located in scenic Haverford, in close proximity to Philadelphia. The Club’s majestic and stately brick multi-story historic clubhouse overlooks a sea of green known as the “Great Lawn” which hosts year-round sporting activities, including national and international competitive events, as well as social activities. Recreational activities available to Merion’s vast membership include world-class tennis, squash, cricket and croquet. In addition, the Club offers an array of other sports including soccer, field hockey, softball and lawn bowling all played on the Great Lawn. Merion’s impressive campus also includes indoor tennis courts, a full service fitness center, platform tennis courts, bowling lanes and a Club-owned Pro Shop. The impressive dining and catering facilities are available to members for banquets, formal dining, casual dining and outdoor dining on the Porch overlooking the Great Lawn. In 2008, the Club completed a multi-million dollar clubhouse renovation that included a complete transformation of all of its dining facilities as well as many additional upgrades. Today, the Club continues to stay relevant in the industry as another major multi-million dollar renovation and expansion is underway to include a social complex complete with a swimming pool. Gross dollar volume is approximately $14 million, including Annual Dues income of $6.5 million, and Food and Beverage revenues of $4.5 million annually.

Club is open 7 days per week, 12 months per year.

Job Details

Date Posted

6/19/2018

Job Title

Director of Member Relations

Brief Job Description

Position Profile

Purpose: To act as a liaison between the Admissions Committee, Membership Committee and Club Management for all functions related to acquiring member sponsored prospects and retention of existing members.

Reports To: Operations Manager

Key Responsibilities

General

Provides administrative and program support for the Membership Committee and the Committee on Admissions
Plans and implements strategies to meet the Club’s membership goals
Conducts trend analysis and offers recommendations and programs accordingly
Continually surveys other clubs (locally and nationally) for best practices and useful initiatives to advise the Club on potential revisions to membership policies
Membership marketing and communications
Creates collateral material in support of membership development and membership retention activities
Tracks and reports on the success and overall performance of all membership activities
Actively participates in continuing education and professional development opportunities
Completes other appropriate assignments as directed by the Operations Manager

Prospective members and applicants

Creates and maintains an ongoing and systematic process of identifying new prospects, lead referrals and follow-up
Processes all requests for membership. Sends proposal packages, letters, answers questions and assists members in fulfilling new candidate proposal requirements
Develops and assures that all established procedures for processing prospective members’ proposals are consistently followed and is directly responsible for administrative processing of prospective member applications and all membership administrative reports
Acts as a ‘project manager’ for membership initiatives including: tracking of prospects, the ‘pipeline’ of the admissions process and event planning

New members

Develops and implements Prospective Member and New Member events
Encourages new members to make personal referrals and assist with the prospective member recruitment efforts (Membership by Invitation)
Provides new member orientations so they understand privileges, the more satisfying points of being a good member and encourages member use of the Club’s facilities
Works with the Membership Committee and Operations Manager in the assimilation of new members into the Club
Works with management and committees to coordinate and develop the Club’s social and athletic activities for new members
Attends all major Club member events and acts as staff liaison in encouraging all new members to participate in such events

Existing members

Develops, implements, manages and monitors a sustainable and successful Member Retention Program
Develops strong and trusting relationships with existing members to gain needed feedback, gauge interests, and provide input to management on member needs
Acts as an ambassador to member needs and inquiries. Effectively responds to all member comments in accordance with Club standards, policies and rules; uses ideas, feedback and suggestions to continually improve the services provided to members
Helps develop and execute programming to target ‘at risk’ member attrition

Candidate Qualifications

Required Competencies

A charismatic, energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image. Is discreet and conducts themselves with a high degree of professionalism
Strong management skills including planning, setting priorities, decision making, facilitating process improvement and is committed to continued personal/professional growth
An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent written and oral communication skills. Must be able to communicate policies, procedures, regulations, reports, etc., to staff, members and guests
Ability to use effective problem solving skills, and make independent decisions when circumstances warrant, exhibits sound and accurate judgment and makes timely decisions
Provides exceptional member service and uses prompt and responsive follow-through. Asks questions to identify member needs and/or expectations. Ability to respond effectively to the most sensitive inquiries or complaints
Able to work in a rapidly changing work environment. Must be able to adapt to changes, manage competing demands and is able to deal with frequent change, delays or unexpected events
Familiarity with private club operations and the regulatory and legal environments in which they conduct business is desirable
Must be highly visible and have the ability to maintain a flexible work schedule including nights, weekends, and holidays as dictated by the event schedule

Educational Requirements

Education / Experience

Bachelor’s degree in Business / Communications / Marketing or in a related field or an equivalent combination of education and experience

Date Position Available

Immediately

Other Benefits

The Merion Cricket Club will offer compensation appropriate for any combination of accreditation and experience. Benefits include health, dental and life insurance; participation in 401(k); vacation; sick/personal leave;

Please send resumes to:

Michelle Weigner
Operations Manager
325 Montgomery Avenue
Haverford, PA 19041
PHONE: 6106425800
mweigner@merioncricket.com