About the Club

The Buffalo Club

388 Delaware Avenue
Buffalo , NY 14202

Age of Club	Number of Members	Average Age of Members	Club Ownership
150	1000	55	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
$8,000,000.00	$3,500,000.00	$2,100,000.00	$900,000.00

About the Job

Date Posted

2/18/2019

Job Title

Restaurant Captain

Brief Job Description

Candidate Qualifications

General Requirements:

• Complies with The Buffalo Club’s Vision & Values
• Report to work at the scheduled time, neatly groomed and dressed in accordance with The Buffalo Club’s appearance standards.
• Exceptional attention to detail.
• Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
• Exceptional communication abilities when interacting/ directing associates, guests, clients and internal departments to build relationships.
• Able to consistently perform tasks with little direct supervision.
• Works harmoniously and professionally with co-workers.

Job Requirements:

• Actively involved in dining room service, touching tables, and building member connections.
• Strong leadership qualities and management techniques to successfully lead and support their assigned shift.
• Provides direction to the service staff on pre-event setups, work assignments, closing and resetting needs.
• Assist with training and monitoring all associates’ performance to insure a la carte service is consistently meeting Buffalo Club standards. 
• Immediately respond to any guest issues and works with the Food and Beverage Manager to develop action plans to correct continuous issues.
• Respond to any associate issues and assists in developing action plans to correct continuous issues.
• Assists in managing reservations and plans dining room floor plans/ server sections based on anticipated guest count.
• Inspects dining room daily prior to and at the end of each shift for setup, cleanliness, organization and maintenance, proper breakdown, and secure areas.
• Insures all daily side work is completed and that all cleaning of the dining room and equipment is accomplished according to schedule.
• Serves as the liaison between the front of house and kitchen.
• Participates conducts daily pre-shift meetings.
• Assists in scheduling while operating within budgeted labor cost guidelines.  Actively adjusts schedules when needed.
• Assists Food & Beverage Manager to train, motivate, retain, discipline, evaluate and supervise the work of service associates ensuring that that all are complying with Buffalo Club Food and Beverage Vision and Values.
• Direct associates to maintain the back of the house cleanliness and safety and ensure proper care, security and maintenance of club equipment through proper supervision of associates.
• Being able to consistently perform tasks with little direct supervision.
• Assist Food & Beverage Manager in administrative tasks.
• Attend all required meetings.
• May serve as the server during periods of slower volume.
• In addition, other duties may be required as directed by your management.

Beverage Requirements:

• Assist Food & Beverage Manager in all aspects of the club wine program.
• Advanced understanding of executing a high-quality craft cocktail, beer and spirit program and bar operating procedures highly desired.
• Assures all Buffalo Club associates are following state and local laws and club policies and procedures for the service of alcoholic beverages.
• Works with F&B Managers to train all associates in the appropriate beverage service in their areas.  Conducts monthly wine trainings for all departments.
• Keeps current with changing member preferences and industry trends relative to the wine operation.
• Inspects all wine service areas for setup, cleanliness, organization and maintenance.

Physical Requirements:

• Must have full availability and able to work a flexible shift.
• Must be able to continuously sit, stand and walk a minimum of 8 hours.
• Must be able to bend, kneel, push and pull over the course of a shift.
• All employees must maintain a neat, clean and well-groomed appearance per the club’s appearance standards.
• Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
• Must be 18 years of age.
• Must have a reliable form of transportation to and from work.
• Ability to read, write and communicate effectively in English, both written and oral.
• Must be able to periodically lift and carry up to 30 lbs.

Qualifications:

Education:

• High school or equivalent education required.  Four-year hospitality degree preferred.

Experience:

• Minimum of 1-2 years as restaurant supervisor or above at an upscale hotel, restaurant or private club. 
• Private club experience strongly preferred.
• Proven experience working in an upscale restaurant with revenues of $1 million+ 
• Level I Certified Sommelier certification (or the ability to obtain within 1 year) is highly desired. 

Licenses & Certificates:

• Ability to obtain and/or maintain any government required licenses, certificates or permits.
• TIPS or Barcode or related alcohol service certification is preferred.

Date Position Available

ASAP

Other Benefits

Health, vision, dental, meals, parking and 401(k) with 5% march, personal and vacation time.  CMAA educational benefits.

To apply, contact:

dmoriyama@thebuffaloclub.org