Club is open
7
days per week,
7
months per year.
Position/Job Title: Dining Room Manager
Department: Food & Beverage
Reports To: Food & Beverage Director
Status: Exempt
JOB SUMMARY:
The Dining Room Manager works closely with the Food and Beverage Director, Assistant Food and Beverage Director and Executive Chef. The Dining Room Manager is responsible for assisting with day to day food and beverage operations and assists in the management of all beverage programs and wine lists. Dining Room Manager is also responsibilities for lunch service, dinner service, and/or member events.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Assists in the management of day to day operations of food and beverage service which includes breakfast, lunch and dinner service, pool service, fine dining and club events.
• Works closely with Assistant Food and Beverage Director for staffing and formulating the SOP’S for all service staff
• Assigns and monitors the completion of all opening and closing duties for all service staff.
• Comprises the schedule for Food and Beverage Staff.
• Assists with monitoring of all service staff labor hours.
• Become the liaison between the kitchen and the front of the house.
• Assists with training and development programs for all staff.
• Monitors and enforces all safety conditions and safety procedures.
• Monitors employee dress code.
• Maintains contact with members at all time and helps to assure maximum member satisfaction.
• Receives and resolves complaints from club members, guests and employees.
• Performs Clubhouse opening and closing duties.
• Attends management and staff meetings.
• Interacts with members answering questions, solving problems, overseeing services, taking reservations and showing the club facilities to visitors.
• Undertakes special projects as requested by the Assistant Food and Beverage Director and/or Food and Beverage Director
• Researches new beverage and wine programs and discusses them with the Food and Beverage Director.
• Works with Food and Beverage Director to comprise a system of superior bar service. This to include execution of all drinks and their garnishes, cleaning procedures of bar, bartender knowledge of drink menu and wine list, and creativity for daily drink specials.
• Assist with inventory of all liquor, wine, beer, and beverage at the end of every month.
• Assists with the long-and short-term strategic planning for the Food and Beverage Operations.
• Assists Food and Beverage Team on new creative ideas on how to improve efficiency throughout the workplace.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies.
• Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions.
• Written Communication - Writes clearly and informatively. Edits work for spelling and grammar. Presents numeric data effectively. Able to read and interpret written information.
• Financial Acumen - Works within approved budget as pertains to the ordering of office supplies. Develops and implements cost saving measures. Conserves organizational resources.
• Team Work - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Supports everyone's efforts to succeed;
• Time Management- Able to complete assigned tasks in a timely and efficient manner. Able to prioritize each task when assigned multiple tasks.
• Ethics - Treats people with respect. Inspires the trust of others. Works with integrity and ethically. Upholds The Club Culture and Values as it pertains to our Mission Statement.
• Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Safety and Security-the individual observes safety and security procedures and uses equipment and materials properly.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• College degree or a student pursuing a college degree is preferred, or two-four years of related experience and/or training.
• Minimum of 2 years serving, or supervisory experience required in fine dining or upscale restaurant. Country Club experience is preferred.
• Professional, articulate, friendly, and punctual.
• Possesses and exhibits the drive to provide exceptional Member service.
• Full-time, flexible hours are required (must be able to work days, nights, weekends, holidays).
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient in computer skills including POS systems, Word and Excel.
• Professional appearance appropriate for a premier country club.
COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of Microsoft Word, Excel, Office, Power Point, and Publisher. Ability to learn the Club Essential Software through training and the ability to implement the knowledge obtained through that training.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
LICENSE AND SPECIAL REQUIREMENTS:
• Managers Food Safety Certification
• Alcoholic Beverage Certification
• Valid Drivers License
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• Must be able to stand on feet for 8 hours.
• Must be able to push, pull or lift up to 50 pounds.
• Must be able to climb stairs.
• Ability to work in a hot, humid, and noisy environment.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
COMPENSATION AND BENEFITS:
Old Palm Golf Club will offer a competitive compensation package commensurate with qualifications and experience, along with a comprehensive benefits package including 401k.
Qualified candidates should submit a cover letter and resume to:
Food & Beverage Director – Old Palm Golf Club
11889 Old Palm Drive, Palm Beach Gardens, FL 33418
marlon.hysi@oldpalmgolfclub.com
