Golf Facilities

• 18 hole course, par 3

Tennis Facilities

Swimming Facilities

Other Athletic Facilities

Dining Facilities

• Informal Dining Room that seats 150

Special Club Features

Windsong Farm Golf Club is a private 18-hole golf course located 30 miles West of the Twin Cities. We are searching for a F&B Manager who is an energetic leader.  F&B Manager / Event Manager will be highly visible to the membership with oversight of daily food and beverage operations as well as member events and private events. This position will lead the Dining Supervisors, Dining Room/Bar Staff, Comfort Station Attendees, Chef and be responsible for planning and coordinating all events.  The F&B Manager is responsible to establish service standards, F&B profitability, hold staff accountable to service standards and be responsible for continual training of staff. The successful candidate will work collaboratively with the F&B staff to ensure best possible member experience in dining and events.

Job Tasks/Duties

Front of the House/Kitchen/Comfort Stations

• Responsible for overall service levels in the Clubhouse & Comfort Stations.  Consults daily with the staff to help assure the highest level of member satisfaction at minimum cost.
• Helps plan and approves external and internal marketing and sales promotion activities for the dining room, comfort stations and special club events.
• Responsible and oversees the training of servers, comfort station attendees and bartenders.
• Work with the Head Chef on menu items, pricing, and menu designs for all dining room & special events.  Work with the Bartenders to create wine lists.
• Research new products and evaluates their cost and profit benefits.
• Reviews new techniques for food preparation and presentation to maximize member and guest satisfaction and minimize food costs.
• Establishes and maintains professional business relations with vendors.
• Be a highly visible in dining rooms to members and staff. Address any staff issues professionally and respond to any issues with membership dining experience.
• Manage day to day aspects of the food and beverage operation including training, supervision, point of sale systems, inventory controls, beverage operations, and events.
• Be a hands-on leader and a team builder who is always accessible and willing to mentor staff to improve job performance.
• Responsible for training & leadership necessary to achieve desired sales and costs, as well as member and guests service and satisfaction. May involve hands-on bartending, comfort stations or server responsibilities during certain shifts.
• Develops standard operating procedures to help assure that bar(s), comfort stations and dining room is set-up and operated efficiently.
• Develop beverage and server training manuals.

Special Events

• Meet and helps member arrange special events, banquets, luncheons, meetings, weddings, dances, and other social events; obtains pertinent information needed for event planning.
• Events responsibilities include promoting, pricing, planning, coordinating, and supervising the execution of all special parties, dinners, and event functions. Ensure that members and guests requirements and specs are adhered to and that functions run smoothly, efficiently, and profitably.
• Promotes, advertises, and markets the club’s social event to all members.
• Works with the Head Chef to determine prices, menus, and other details for special events; assures that special events menu offerings reflect general member interests.
• Oversee and coordinates event planning with kitchen, beverage, and service; arranges for printing of menus, procuring of decorations, entertainment, and other special requests.
• Inspects finished event arrangements; may be present to greet and serve the guests.
• Responsible for hands-on service work when needed.
• Maintains past and potential event files; schedules calls or visits to assess ongoing needs of prospective members events.
• Helps develop events budgets; reviews financial reports and takes corrective actions as appropriate to help assure that budget goals are met.
• Obtains necessary permits for special events and functions.
• Critiques functions to determine future needs and to implement necessary changes for increased quality.
• Diagrams room layout, banquet item placement and related function details.
• Manages Special Events billing and arranges prompt payment for all events.
• Update’s weekly function information for all affected staff.
• Responsible for ordering all linens for dining room and special events.
• Serves as liaison between kitchen, dining room, golf, and management staff regarding Special Events.
• Decorates the Clubhouse and other buildings for the different seasons, holidays, and special events.  This may include purchasing decorations.
• Maintains clubhouse’s master calendar and function book with collaboration with the golf.

Inventory/Cost Control/Accounting/Compliance

• Set standards for proper portion control in the serving of food, drinks, and wine.
• Responsible for providing the best possible member’s experience in collaboration with the P&L results.  
• Oversees ordering all products related to the operation of the kitchen and bar.
• Provide a monthly kitchen and bar inventory to accurately monitor costs.
• Monitor food and beverage costs and adjust prices to keep costs in line with the budget.
• In partnership with the accounting staff, develops an operating budget for each of the department’s revenue outlets; monitors and takes corrective action as necessary to help assure that budgeted sales and cost goals are attained.
• Work with the accounting staff for proper cash and charge procedures, ticket analysis, and daily sales reports and analysis.
• Ensures all legal requirements are consistently followed, including wage/ hour and federal, state, or local laws for food safety and the sale/consumption of alcoholic beverages & tobacco.
• Manages the physical inventory verification and provides accurate information to
  the accounting staff.
• Works with the accounting staff to identify and develop operating reports.
• Maintains records of special events and daily business volumes.
• Establishes, updates, and maintains all written standards and procedures for the department.

Customer Service

• Greet and get to know the members to provide the best possible guest service.
• Identify customers’ needs and respond proactively to all their concerns.
• Create and maintain procedures for an excellent standard of service.
• Addresses member and guest complaints and advises the Owner about appropriate corrective actions taken.
• Willingness to step in and function in any position within the department.

Staff

• Partner with Human Resources on the department’s long-range staffing needs.
• Assists in recruitment, training, supervision, and termination of clubhouse staff.
• Ensure a safe and harassment free working environment for all employees.  
• Responsible to ensure your staff and you follows all Club’s policies & procedures and cultivates an inclusive, diverse & professional behavior.
• Establishes quantity and quality output standards for staff within the department.
• Inspire and promote high employee engagement.
• Responsible to develop and mentor Clubhouse employees.
• Schedules staff and approves bi-weekly payroll.
• Ensures that all new employees receive the appropriate safety instructions and training; establishes and enforces all safety policies and procedures including OSHA regulations and ensures that appropriate proof of training is documented in the employees’ files.
• Monitors employee schedules to minimize overtime and keep labor costs within budget.
• Attend Leadership meetings, as appropriate.

Murphy House

• Coordinate any food and beverage special requests (exceptions) for Murphy House guests.
• Coordinate Member’s event details with the Golf Pro, if appropriate
• Produce event statements for billing following a member’s stay, work with accounting staff on the billing details for events.

 Manager:

• Greets members and guests and invite them to return.
• Assures that the dining room and other club areas are secure at the end of the business day.
• Ensure a safe and harassment free working environment for all employees.

Educational Requirements