About the Club

Charlotte Country Club

2465 Mecklenburg Ave
Charlotte, NC 28205

This club uses CMAA's General Manager/Chief Operating Officer Concept.

Age of Club	Number of Members	Average Age of Members	Club Ownership
112	990	64	Member-Owned
Gross Dollar Volume	Annual Dues Volume	Annual Food Sales	Annual Beverage Sales
--	--	$4,480,000.00	$1,300,000.00

Golf Facilities

18 hole course, par 72, designed by Donald Ross
18 hole course, par 72, designed by Donald Ross

Practice facilities: Outdoor: two-sided driving range, short game practice area, and two practice putting greens. Indoor: golf house with 4 hitting bays

Tennis Facilities

4 outdoor lighted Hard courts
12 outdoor lighted Clay courts
4 outdoor lighted Hard courts
12 outdoor lighted Clay courts

4 Quickstart courts for Junior Programming 4 Pickle Ball courts added 2019

Swimming Facilities

4 Outdoor
5 Outdoor

Dining Facilities

1 Member's Grill that seats 100
1 Casual Dining Room that seats 100
1 Lounge/Bar that seats 30
1 Outdoor Dining that seats 100
Men's Grill
1 Member's Grill that seats 100
1 Casual Dining Room that seats 100
1 Lounge/Bar that seats 30
1 Outdoor Dining that seats 100

7 Private Banquet Rooms, 1 Formal Ballroom New Casual Dining Operation opened Winter 2023

Special Club Features

"Our mission is to provide a personal, unparalleled country club experience, highlighted by superior facilities, and highly skilled Club professionals, performing with gracious hospitality."

Charlotte Country Club (CCC) was founded in 1910 and is located four miles east of uptown Charlotte, in the historic Plaza-Midwood neighborhood. Charlotte Country Club is known as a top 20 private club in the United States and is a premier family centric country club that enjoys a wonderful staff and membership. The 18-hole Donald Ross golf course was restored by architect Ron Prichard in 2009 and has received numerous accolades. Charlotte Country Club has hosted four USGA championships: 1972 U.S. Men's Amateur, 2000 U.S. Senior Men's Amateur, 2010 U.S. Women's Amateur, and the 2018 USGA Men's Mid-Amateur.

Club is open 6 days per week, 12 months per year.

About the Job

Date Posted

3/15/2024

Job Title

Food and Beverage Manager

Job Type

Full-time

Brief Job Description

The Food & Beverage Manager, effectively and professionally, leads our Food and Beverage (F&B) service team with care.Responsibilities include hiring, training, and continued development of the service team.This position requires active participation with our membership and full involvement with team engagement in addition to administrative responsibilities.

Essential Functions:

Provides top level, personalized service to members and guests.
Actively engages with our membership throughout the course of service using name recognition to create a personalized experience & to ensure member and guest satisfaction.
Participates in training, mentoring, and leading the team when appropriate with oversight and mentorship from the Assistant Clubhouse Manager’s (ACM) and Clubhouse Manager.
Participates in the recruitment, candidate selection, and onboarding process.
Seasonal oversight of pool operation when needed in accordance with ACM’s.
Understands the need to be consistently “member ready” in both appearance and service.
Establishes and maintains a respectful relationship with the members and staff.
Ensures that all F&B team members represent our Club in a positive and professional manner.
Collaborates with the ACM to determine menu pricing, menu development, and purchasing of approved F&B merchandise within budget.
Participates in opening and closing shifts. and ensures the overall safety and preservation of the Club.
Monitors inventory for all service items including supplies, china, silver, and glassware.
Performs other duties and projects as assigned.

Banquet Functions

Executes seamless banquet events according to specifications.
Ensures member satisfaction by communicating with the host upon arrival and throughout the event regarding any changes, substitutions, or special requests.
Follows up with host at the conclusion of event to confirm satisfaction.
Creates team side work assignments and communicates floor plans.
Participates in and ensures event room preparation (setup of tables, chairs, linens, table settings, glassware, etc.) including a walkthrough of all member areas prior to guest arrival.
Communicates with Culinary Team regarding menus, food preparation, and pace of service.
Acts as a situational leader and assists banquet staff throughout the event as needed (refilling beverages, delivering food, bussing tables, etc.) and after the event.
Ensures function is billed properly by the end of the day.
Improves execution of future events by communicating feedback.

A la Carte Operations

Ensures and oversees the execution of a member dining experience while upholding standards and traditions.
Addresses member feedback appropriately.
Directs, supervises, and assists with the proper set-up and breakdown for all meal periods.
Reviews billing for accuracy and records data including comment sheets and cover reports.
Plans and facilitates team line-ups, trainings, and other education.
Assists with menu accuracy and POS updates.

Pool Operations

Supervises daily operations and Pool Snack Bar (PSB) Team.
Hires, trains, develops, and supervises PSB Team in collaboration with ACM.
Assists with PSB team hiring, training, and development of service culture.
Anticipates member and guest needs, ascertains satisfaction, and responds urgently and appropriately to concerns and requests.
Monitors & upholds policies and conduct at the PSB.

Candidate Qualifications

Education:

Bachelor’s degree (B.A.) in hospitality or related field preferred.
1 – 2 years related experience or equivalent combination of education and experience.

Qualifications:

Minimum of 1-2 year’s experience leading and developing a F&B team.
Prior serving experience in an upscale dining environment.
Demonstrated ability to lead a team of individuals by successfully providing top level, personalized experiences to members and guests.
Honest, respectful, empathetic, dedicated, strong work ethic, and a positive attitude.
Must have excellent time-management skills, be detail-oriented, and proven ability to meet goals.
Must possess exceptional interpersonal and member service skills.
Must exercise good judgment and discretion in a professional environment.
Must be open to feedback, growth, and development.

Communication & Technological Skills:

Computer literate, including intermediate level Microsoft OneNote, Excel, PowerPoint, and Word.
Ability to read and interpret multiple documents such as safety rules, operating instructions, financial documents, and procedure manuals.

Ability to write complex reports, business correspondence and procedure manuals.

Ability to effectively present information and respond to questions from groups of managers, employees, members, and the general public.
Ability to respond effectively to sensitive inquiries or complaints.
Possess exceptional communication skills.

Physical Requirements:

Perform physical demands of the job including lifting up to 35 pounds regularly is required.
Ability to climb stairs frequently, bend, balance, stoop, kneel, crouch, and crawl.
Ability to stand, walk, and sit for extended periods of time.

Date Position Available

3/15/24

Other Benefits

Our team members are a friendly group of professionals! We enjoy a beautiful working environment, free meals, staff outings & events, and much more. We also offer an assortment of medical benefits & perks for eligible team members including paid time off, free long-term disability insurance, free group life and accidental death & dismemberment insurance, 401(k) match and health savings account contributions from the Club. We have a positive work environment with a dedicated, hardworking, and fun-spirited team and polite and respectful leadership. After successful completion of a 90-day review, you may be eligible for the Event Planners quarterly incentive program.

To apply, contact:

dgivens@charlottecountryclub.org