Tuesday, September 22
Arrivals & Welcome Reception
| Time | Event |
|---|---|
| Arrivals | Airport transfers are individual attendees’ responsibility |
| 7:45-8:00 a.m. | Buses Depart from JW Marriott New Orleans |
| 8:30-9:30 a.m. | Registration & Breakfast |
| 9:30-10:30 a.m. |
Club Governance and Best Practices: Strengthening the Partnership between Management, Membership, and the Board Effective Club governance depends on a strong partnership between management, the membership, and the Board. This presentation will explore the roles, responsibilities, and relationships that support successful governance, while highlighting how transparent communication and shared accountability build trust, create alignment, and contribute to the long-term success of the Club. |
| 10:30-10:45 a.m. | Break |
| 10:45-11:45 a.m. |
Beyond the Résumé: Why Some Candidates Get Hired, and Others Don’t Private club interviews are among the most complex in the hospitality industry. With multiple stakeholders involved in panel interviews, preparation is key to success. Join us as we explore what top candidates bring to the interview process and how their approach helps employers make successful hiring decisions. |
| 11:45 a.m.-12:45 p.m. | Lunch |
| 12:45-1:45 p.m. |
Building Capital: The Art of Selling Your Vision Successfully planning and executing a kitchen renovation requires more than selecting new equipment. This session explores a practical framework for aligning the member experience, operations, infrastructure, and financial planning to build a compelling capital case and deliver a successful project. Attendees will leave with practical strategies and real-world tools they can immediately apply at their own clubs. |
| 1:45-2:00 p.m. | Break |
| 2:00-3:00 p.m. |
Managing Communication & Conflict in the Kitchen Professional kitchens move fast and run on pressure, which often pushes communication and conflict to the side. In this fireside chat, Organizational Psychologist and Author Melissa Doman will discuss why these conversations are skipped in high-stress kitchens, how personal background shapes how people communicate and handle conflict at work, and why poor communication harms mental health at work and pulls teams apart. Attendees will leave with simple tools they can use right away to communicate better under pressure, plus ways to help their teams get on the same page about conflict. Following the fireside chat, there will be a live Q&A, giving participants the opportunity to engage directly with Melissa. |
| 3:00-4:15 p.m. | Club Tour |
| 4:15-5:30 p.m. | Welcome Reception |
| 5:30 p.m. | Buses Depart to JW Marriott New Orleans |
Free Evening


